Boutique Adults Only Hotel ideally located within walking distance of the old town. Super friendly and helpful reception. Nicely decorated and furnished throughout. The room we had - #011 - on the groundfloor was ideal, massive and very quiet. Great continental breakfast is also served. No hesitation in recommending this hotel.

The given attitude by the hotel make us clients feel as a bother. There is air conditioning in the room but there is no remote control

Very pleasant staff. Parking on-site was easy to use and very convenient. Walked to a lovely park/garden and across the bridge to a great restaurant. The breakfast buffet could have been better, but it was free. Overall, I would recommend this hotel if you're staying in Salzburg.

Great Except! WiFi is terrible! In this day and age there is no excuse for a property to not have the equipment to provide good WiFi to all it guests all the time. If you watch tv, they are WiFi, which means they don’t work.

Lovely looking building in a great location. Not far to walk to reach the river and then you have a lovely walk along the river to the old town. We went in December, it had recently snowed and so the river and all the buildings looked fabulous at night all twinkling with lights. Our room - room 4 was great, very spacious. The receptionist when we arrived was amazing so friendly and accommodating. Downside was not being able to make or have tea / coffee in the room. Also Expedia says 'free bottled water' but it turns out you only get one on arrival and then are expected to pay that was not clearly stated so be careful. Another receptionist was very helpful in booking our concern tickets and explaining how to get there. I would stay again.

Very good spot , walking distance to old town

Average hotel experience.

This is a wonderful find!

Loved our stay at Villa Carlton! Our room was very comfortable and the hotel is charming. The staff was very friendly and helpful. The location is convenient to the train station and within walkable distance of the castle and other points of interest.

The hotel is ideally located 10 mins from the old town ,walking distance set in a quiet place along the river, the room was lovely and with a balcony to sit on ,the hotel provided a kettle ,sadly no bar or 24hr reception ,a complimentarty breakfast of hot drinks and croissants also toast ,drinks fruit is provided but not a hot breakfast,which is okay and was nice of the hotel as complimentary ,the shower and room facilities were spotless and the shower was luxurious hot and spacious ,the manager was always helpful and staff pleasant ,you are given instructions to gain entry after 8pm around the back of the hotel ,which we found easy ,overall a lovely stay and we will stay again when we return to Salzburg and the price was really reasonable too, overall first class in a lovely quiet setting

We were delayed by a late train but the receptionist stayed late to get us into our rooms before she left for the evening. We enjoyed the extra space in the rooms we rented. I would have liked a better breakfast than just croissants and apples. A variety of pastries would have been nice and maybe a juice.

Nice boutique hotel. Rooms were comfortable and ample space.

This hotel is just ok. Only location is good. Breakfast is very simple, you can say no breakfast.

This location is so great. Walkable to hbf or alstadt stations for easy access. Walkable to Old Town/Alstadt and so many sights in Salzburg. The neighborhood around is quiet and feels safe even at night. The rooms are spacious and clean. The lobby is cozy and actually somewhere you'd want to hang out (we did). The breakfast is minimal but the coffee is good and the croissants are super flaky with homemade preserves. The staff was incredible. They were helpful in every interaction; friendly and courteous and all seemed to enjoy what they did. Made our stay so pleasant. No kids is always a bonus but everything else about this property is what should draw you in.

Excellent staff, great location, clean and spacious rooms, wonderful lounge, and breakfast included (local marmalade)

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Terrible check in. The comfort room has an extremely noisy a/c. When I mentioned my concern, the woman at check in turned sour. She claimed all the a/c’s in every room were exactly the same. I asked to see another room (a standard room), and of course the a/c was extremely quiet. Her dishonesty and rudeness are unacceptable. The other woman at morning shift is unfriendly and everything you request such as ice or coffee is a huge inconvenience to her day. Unbelievable, this staff clearly needs a course in customer service. It is so difficult for these women to smile, greet you kindly and treat you by like a valued client. Very tiring to constantly be exposed to their nastiness. Breakfast was awful, the same every morning - rotten apples, unripe pears, stale toast, didn’t try the store bought croissants. This is not a 3 star hotel, barely 1 star - and the hallway smells like cigarettes, they try to camouflage with scented candles, not good. Stay at your own risk!!! They finally agreed to charge us the standard room rate - unbelievable since we stayed in a standard room, since they refused to have the a/c serviced in the more expensive room. So many other really lovely hotels in the area.

Incredibly friendly and helpful staff. The hotel is well decorated and very clean. I will go back!

Beautiful hotel!

Very good

Walkable to Mirabell and Old Town, quiet, clean and attentive staff.

Stately, 3-story property centrally located between Hbf & historic Salzburg. Very large, clean & well-maintained room with a balcony as a plus. The only downside was a mix-up of our reservation and room rate, which was resolved amicably with hotel staff. Great stay!

The staff was very helpful. Even stayed up past closing the main doors to let me in after a late concert 🎶

overall the property was superb. The desk staff were efficient, friendly and knowledgable. The hotel location was excellent and the rooms were generous and well appointed. The only negative was the provided breakfast. If the hotel is worried about items going bad then they could offer cereals and yogurts...

Wonderful stay. Great staff, great location near the main Salzburg old town and train, easy walk to both. In a nice quiet and clean area. Charming place. I would recommend to all my friends.

This beautiful hotel is only a minute's walk from the river Salzach with its stunning view of the castle and old town. On site car park is a big bonus in a busy city. Boutique style decor is appealing but low staffing levels (help yourself to breakfast, front door closes at 9pm) gave it an odd atmosphere. Frustratingly, holding payment was taken from my bank account on arrival and again on departure. Payment still pending almost two weeks later so my balance is £300 lower than it should be! Will need to contact bank.

Staff is helpful and the room is clean and nice.

we had a very quiet room, on the ground floor. Lots of room and a big bathroom. Good closet space. Definitely would come again. Coffee and rolls and some fruit available for breakfast. A small boutique hotel - adults only which we liked. Close to the train station - not so much from the airport.

We loved it…it was amusing somehow. Great coffee, amazing room…5 minutes to Old Town and the Palace gardens. I’m pretty sure they upgraded us to a larger room. We will be back for sure! The building is historic and beautiful.

Comfortable bed, decent shower, clean. Lovely lounge to relax in. Slightly out of centre but easily walkable. Friendly staff.

Really great stay. The hotel and staff were excellent. The location was very good for walk from the main train station and also for the centre of Salzburg. The rover is only a stones throw away.

My mom who was a guest at this hotel liked her stay a lot. Friendly staff, especially Andrea. Spacious rooms, great location. The only thing that she felt displeased about was that during her late check in, going to the side of the building was pitch dark and the cobble stone pavement made it difficult for her to navigate. Suggestion to the hotel to set up an automatic light for the people who check in off hours. Evrything else was very nice. Its very close to everything and next to the river.