Iberostar Quetzal - All Inclusive
Resort em Playa del Carmen
Resort 4 estrelas
Motivos para reservar
Os hóspedes adoram aquiOs hóspedes dão uma nota máxima a esta propriedade
Inclui itens essenciaisJardim, Piscina, Ar-condicionado e muito mais
Reserve com confiançaTemos parceria com os principais sites de viagens para que você consiga um ótimo negócio na acomodação perfeita
Sobre este hotel
Iberostar Waves Quetzal
Este resort elegante fica na praia e conta com 4 piscinas externas
Iberostar Quetzal - All Inclusive possui um spa de serviço completo onde você pode relaxar. Você também pode passar o dia tomando sol na praia e fazer uma refeição em um dos 8 restaurantes que este resort oferece.
Iberostar Quetzal - All Inclusive dispõe de 350 acomodações com ar-condicionado, itens grátis no frigobar e cofres. Os quartos contam com varandas ou pátios. As camas têm edredons de pluma e roupas de cama premium. As TVs de tela plana possuem canais via satélite. Os banheiros possuem banheiras ou chuveiros, produtos de toalete de cortesia e secadores de cabelo.
No local, há 4 piscinas externas e piscina infantil. Outras instalações recreativas incluem uma sauna seca e uma academia.
Iberostar Quetzal - All Inclusive possui um spa de serviço completo onde você pode relaxar. Você também pode passar o dia tomando sol na praia e fazer uma refeição em um dos 8 restaurantes que este resort oferece.
Iberostar Quetzal - All Inclusive dispõe de 350 acomodações com ar-condicionado, itens grátis no frigobar e cofres. Os quartos contam com varandas ou pátios. As camas têm edredons de pluma e roupas de cama premium. As TVs de tela plana possuem canais via satélite. Os banheiros possuem banheiras ou chuveiros, produtos de toalete de cortesia e secadores de cabelo.
Os hóspedes podem acessar Wi-Fi gratuitamente. Escrivaninhas e telefones estão disponíveis. Os quartos também apresentam ferros/tábuas de passar roupa e ventiladores de teto. O serviço de limpeza é fornecido diariamente.
No local, há 4 piscinas externas e piscina infantil. Outras instalações recreativas incluem uma sauna seca e uma academia.
As atividades recreativas listadas abaixo estão disponíveis na propriedade ou perto dele, e poderá haver cobrança de taxa.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Estacionamento
Lavanderia
Varanda ou pátio
Hidromassagem ou spa
TV
Academia ou centro de fitness
Jardim
Mapa de Playa del Carmen
Atrações próximas
Quartos disponíveis
Premium Room
2 Duplo • 35 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Junior Suite
2 Duplo • 38 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Junior Suite, Oceanfront
2 Duplo • 38 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Premium Room, Poolside
2 Duplo • 35 m²
Acomoda 4
Você será direcionado para Expedia.com para obter disponibilidade e preços
Premium Room, Poolside
2 Duplo • 35 m²
Acomoda 1
Você será direcionado para Expedia.com para obter disponibilidade e preços
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Avaliações e comentários
5.0 / 10.0
Great place to stay
6.0 / 10.0
Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.
8.0 / 10.0
Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.
2.0 / 10.0
Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare:
1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager.
2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150
10.0 / 10.0
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
8.0 / 10.0
Well maintained
Cleanliness
Animals
Outdoor Scenery
Jose at Sports Bar is the absolute best there!
10.0 / 10.0
Resort inside the forest
10.0 / 10.0
Beautiful resort! Lots of food/bar options!
8.0 / 10.0
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note.
Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean.
The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want!
When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F.
Overall, our family enjoyed the stay.
Also, book USA transfers to and from the airport. They were amazing!
8.0 / 10.0
Great location, Gray staff great restaurants
10.0 / 10.0
i like everything the staff was very nice
10.0 / 10.0
Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
8.0 / 10.0
Ok
10.0 / 10.0
Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.
6.0 / 10.0
The room and the view:
We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room!
Entertainment:
Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show.
Food:
Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15!
Very long wait for Italian - 45 minutes! No reservation taken!
Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern.
Property:
The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw.
They keep the beach clean by cleaning up the seaweed which is nice.
The pools are nice but mostly in the sun - no shaded areas.
Reception:
Check in/Check out - was very slow
When our room door stopped working - it took them 40 minutes to troubleshoot!
Spa: Good massages, small hydrotherapy area.
I would not go back.
10.0 / 10.0
Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.
10.0 / 10.0
I loved the location of the property. Wish the rooms were a little more updated
8.0 / 10.0
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10.0 / 10.0
We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.
10.0 / 10.0
Brilliant ❤️
2.0 / 10.0
Toilet flooded two nights in a row onto our belongings in the restroom and we couldn’t flush the toilet after use. Staff at the beach side buffet were very unprofessional and catered to the guests of their choice.
4.0 / 10.0
The rooms were outdated, the air conditioning was broke, the fan was broke, the food and drinks were low quality, bar staff was not personable, food waiting times after being seated were extremely long, dining halls were hot and therefore not enjoyable dining. Not a vacation, the resort does not get credit for having a nice ocean
8.0 / 10.0
Great for family trips for your kiddos. The environment is very different with the animals around the property. Lots of different pools and dining areas. The beach was really nice as well. Dining offered great food just needs better organization. In some restaurants you couldn’t reserve seats while others you had to make reservations. So confusing and annoying that we had to wait 2 hours to dine in at the Italian when we thought we had to physically wait there when we could’ve left and done other things.
10.0 / 10.0
Great property. Rooms a little dated but still fine
2.0 / 10.0
My room flooded over nite and my belongings were ruined and soaked… I woke up to use restrooms and the floor was flooded I almost slipped very dangerous and all the could do is apologize there weren’t any other rooms available to move into..
10.0 / 10.0
The property was beautiful. Loved the jungle theme and natural areas. The Beach parties in the evening were the best I've been to. Great food too.
6.0 / 10.0
too expensive spa,massage.food quality wasn’t good.
10.0 / 10.0
Truly enjoyed my stay here, from the food options and how easily accessible everything was to the nice and quiet peaceful atmosphere. Would definitely recommend and hope to be back soon🙏 the staff was always so attentive to everything, the facilities were always super clean, and everything well organized. Overall I was really satisfied with my stay here. They also had different events every day and night, so it was also fun at the same time… and family friendly which was a huge plus for me since we took our 6 yr old.
8.0 / 10.0
Loved the wildlife
10.0 / 10.0
Guys! pictures, videos don't do Ibosteral Quetzal justice. This place is amazing! Never did My family or I seen any employee with a bad attitude. They were so welcoming, helpful. Theres just no words. Thanks Ibosteral Quetzal for the Amazing time!
8.0 / 10.0
The environment of fauna was great
10.0 / 10.0
One of the best vacations I’ve ever had. The staff is great. The vibes are amazing. Food is the best! I could have stayed at the resort my whole vacation and i would have been happy. Will definitely be back!
10.0 / 10.0
Great
8.0 / 10.0
Grounds were beautiful staff very nice
8.0 / 10.0
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
6.0 / 10.0
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10.0 / 10.0
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings.
Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets.
But overall it was very good experience.
8.0 / 10.0
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking.
I did not like:
- Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time.
- Sea weed cleaning is not done early morning hours as used to be.
- Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat.
Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
10.0 / 10.0
Great property. Very beautiful and great amenities.
10.0 / 10.0
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Perguntas frequentes
Qual é o custo deste resort em comparação com outras opções em Playa del Carmen?
O preço médio dos aluguéis em Playa del Carmen é R$ 789 por noite. Esta acomodação é R$ 997 acima da média.
O estacionamento está incluído neste resort?
Sim, o estacionamento está listado como uma comodidade em Iberostar Quetzal - All Inclusive. Para obter mais informações, recomendamos que você entre em contato com a propriedade sobre onde estacionar.
Há uma piscina neste resort?
Sim, uma piscina está disponível para uso em Iberostar Quetzal - All Inclusive. Dê um mergulho!
Iberostar Quetzal - All Inclusive aceita animais de estimação?
Infelizmente, este resort não aceita animais de estimação. Tente pesquisar novamente e filtrar por “Animais de estimação permitidos”
Quais comodidades estão disponíveis em Iberostar Quetzal - All Inclusive?
Encontramos 10 comodidades para esta locação. Isso inclui piscina, ar-condicionado, internet/wi-fi, estacionamento e lavanderia.
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