The experience with this property is not great. Property is too old and maintenance is bad.

I arrived a day earlier than reservation and thankfully was able to get a room. Front desk staff, Keith, Paul, and Dayja were awesome, they worked miracles for me to have a room a day early and not have to move the next day. KUDOS! Even though the hotel was full, it was very quiet. I heard no noise, no doors slamming, no talking, superb! The hotel is older and dated, couple of maintenance issues I notified the housekeeping about. Bed was comfortable. Glad there were places close to get a real breakfast.

Great stay. Very roomy and comfortable.

The room was dirty, I had to clean it myself. Also because it’s a long stay the room was never cleaned although I was there for a week.

Dirty, smells like weed and mold and no hot water.

To the Manager of this property: Staff is outstanding! Very clean, quiet hotel. Give this staff a raise! You have a wonderful crew. Good price for my stay. Will definitely be back.

The property is pretty old. Room as well is bad with dirty carpet, broken kitchen cabinet and noisy ac. There is a lot of noise from corridor and all the night it felt like someone trying to bang on ur door and trying open the door. Reception staff are helpful and attended our issues. But washing the linen within office, shabby lift and premises is not great.

smelly and stained mattress. paid a lot more for a night than usual for this hotel and did not even get bread/jam/cheese for breakfast. it was just packaged cereal, and protein bars. I realized I paid for a 3-star hotel price and got a motel-like experience. The micro oven in the room was burnt from the inside, smelling like cigarettes. we could not even heat milk in it. Overall, a very very very bad experience staying here. Will never come back to this place and will never consider Extended Stay America

Rooms stinks. Bathroom is unclean. Mattress is very inconvenient to sleep on. As advertised Free Breakfast, there are hardly any options to eat. They simply said running out of muffins/other food today. Overall doesn’t recommend.

Its a hotel. Staff treats you as if its a bother youre staying there.

Good value for the price

The property was dirty, the carpet, walls and shower curtain. They have NO ice available on site. They wash the linen inside the office. Management admitted that she has fired staff for popping sheets. Staff was rude. The property is very dated and smells awful.

The bathroom needed to be cleaned much better, the show bar was falling out of the wall, and the bathtub was slippery....needs grips

Breakfast is a joke - one packaged muffin and oatmeal packet

One particular staff was very rude. Furniture and bed not suitable for human use. All Furniture looks like they were picked up from garbage dump. Facility is dirty, not upto standard. Worst hotel stay i have ever experienced including international travels.

Good overall. Lots of parking. Room was excellent. Breakfast options were very limited, just small and basically a few items to go. There wasn’t any hair dryer or portable coffee maker in the room, I thought that was odd.

The room was not very clean had to request new sheets because the ones on bed were dirty and the toilet ran constantly.

Room was dirty, unclean, garbage still in the trash can and to top it all off it was already late in the day with no other rooms available with this place! The concept that they assigned the room without checking or having any kind of note whether it was cleaned and prepared for the next guest is mind boggling!! Yet they happily assigned despite no staff available to clean it up. We didn’t have a choice unfortunately and ended up cleaning the room sheets ourselves and it wasn’t pretty. Requested a cancellation the very next day with the local manager and it’s been a month since and yet to receive any refund or response! They are lucky still that I didn’t request a dissatisfaction compensation! It’s amazes that basic amenities and qualities are not part of a package anymore at this place and complete disregard to it is very disappointing and depressing to say the least.

Only thing i like is front desk folks are friendly…. Rooms requbasic cleaning which is also missing

Very unhelpful desk attendants. Very limited/poor choice of free breakfast.

Property is very old and not clean. Smelly hallways. Wouldn’t stay there and recommend anyone

The room was nice with space for work and for eating, with a small kitchenette. The kitchen was clean but the faucet dripped (minor problem). All furnishings worked and appeared clean. The bathroom was mostly clean with a little bit of mold on the edge of the walk-in shower. The sower itself was clean. This was my first stay at a Extended Stay facility and for someone on a limited budget and needing kitchen facilities, this would work nicely.

First time staying at this hotel in Monroeville. The hallway had a really weird odor to it before we got to our room. The room itself had clean beds and a clean bathroom, but the trash had not been emptied, and the filters on the ac unit were incredibly filthy. We cleaned them so we didn’t breathe in all of what was stuck to the filter. The carpet was pretty stained and in rough shape. It’s nice to find inexpensive hotels that are clean and good for an overnight stay, but we’ve stayed in much nicer and cleaner hotels for cheaper.

The place is old need updates, the place smells, nosie and no room service. The breakfast only had coffee, hot water and muffins and make ur own oatmeal. no hot breakfast.

It was very dirty I didn't sleep on the sheets.bath room toilet was dirty and dead bugs on the floor

Average

My room was easily accessible. All the staff members were pleasant, polite and helpful. The air conditioning worked great and cooled the room quickly and quietly. The bathroom had the best exhaust fan I have experienced in just about any hotel. I will definitely stay here again.

Easy to find and convent

I've honestly never been to a hotel where no one was at the desk when I walked in. Because of work, sometimes I have to check in after 10pm, which was around the time I walked into this hotel. I waited ~15 min and saw no one. Especially when you're tired, it just feels like a pretty long time to wait. The number I called connected me to headquarters, who in turn began calling the hotel on my behalf. I believe they tried at least 3 times and finally someone showed up. This was pretty disappointing service after a long day of work when I just wanted to get to bed. The room itself was fine, pretty clean and comfortable, but starting to look a little bit run down. Service was just disappointing though and that's definitely a significant part of the stay. For that reason I probably wouldn't be back.

The property needs an upgrade.

The bathroom floor did not appear to have even been swept, still debris, hair on the floor, the carpet appeared to be so soiled, we left our socks on. The towels were so stained my granddaughter asked if they were okay to use. Also, our TV had no signal so it was unusable. We were there on a Saturday night and maintenance would not be in until Monday. Guess it was okay for a quick overnight but we felt it was not clean. Would not have stayed there if we knew.

Cost