Amazing staff Awesome food

An outdated property, the only positive is location.

We stayed here for 1 night only, but it was a beautiful place. We wish we stayed longer. Possibly for our next visit. They had a breakfast buffet and a restaurant available at night in the location. We asked to check out at 2pm instead of 12pm since we needed more time to prepare, the staff was very accommodating.

Excellent!!

We had a great stay at Melia Lima at the end of a long and stressful trip. Grover, Susan & Luz were especially kind and helpful to us and made us feel very welcome.

Friendly staffs, confortable bed, Tasty food, everything is great.

Melia is a good hotel with nice service. The treatment I received was really good that’s why I always stay with them when I go to Lima.

This hotel was great and very close to shopping and everything you need to have a wonderful experience. The staff was knowledgeable and friendly.

Excellent service!! Staff is great with customers!

Its nice. More a business hotel than recreational which is fine. The hotel is older but well kept. There is a mall down the street and the area felt safe. Its a 5 to 10 dollar uber to most popular areas.

It was a five star experience and much more. The level premium rooms are comfortable and well equipped. Being that they are on the 9th floor, they are very quiet. Access to the level lounge and the service from all the staff was like a dream come true. The view from up there was beautiful and the ocean is visible even! The level lounge offers excellent food. There was a choice of different items from a royal hamburger for lunch to chicken cordon blue for dinner. The breakfast looked good and very private but we ate downstairs in the buffet breakfast which was plentiful and delicious. The pool area was an oasis away from the city. It was refreshing to take a dip and cool off in the hot March sun. I could not see any shower facilities at the pool but there were washrooms. The loungers were comfortable and despite the area not being super private, we had the pool to ourselves for about 30 minutes which was really nice. What we appreciated most about our stay was the late check out! All of the staff we encountered were masterful at customer service and even when waiting outside for a taxi the kindness of the staff continued. From start to end our stay was perfect and the staff here were applauded. Thank you!

Great service, clean and neat room. The gym was good too

I spent 10 nights at this hotel, and the service was extraordinary. Food was great, same as drinks and the best thing is their location, close to restaurants, bars and a shopping center. I would like to thank Vanessa, Bryan, Daniel, Pablo, Susan, Grover, Raul & Alex for making me feel at home.

It’s important that the staff be better trained on customer service. If you have a service listed and are unable to provide it then it is an inconvenience to the customer. Simply saying sorry we don’t have that option is not very reassuring to the customer. Try “ Sorry, we don’t have that option at the moment. But let me see if we can do something else for you” I m sorry I just really felt disappointed with the response and lack of effort give to me. I do believe it was just the check-in process but outside that it’s a very nice hotel.

Good staff and pretty new.

Walked in without reserve at about 3 am, they not only accommodated me, but allowed me for a late check-out. Wonderful staff, breakfast is amazing, and it's located on a very quiet spot (something very rare in Lima). Overall, wonderful accommodation.

The staff that work at the hotel are wonderful. But a special acknowment goes to Grover. From the time we checked in to the time we left he was always there with a wonderful smile and always most helpful. Also I want to mention Kelly our lovely waitress at the breakfast Buffet. Couldn't have had a better stay in any hotel in Lima.Our suite was terrific, so spacious. Definitely recommend this hotel.

Perfect place

Ok

A very comfortable hotel in a decent district in Lima. The Level class concept was much appreciated and allowed for a relaxed "all inclusive" environment. Very helpful and friendly personnel at all levels. Big shopping center one block away. Only negative point was noisy traffic from the streets below, quite disturbing even up to the 9th floor, also late into the night. Fortunately rooms available facing other directions.

Delicious food. Beautiful property. About 30 minutes out from the airport.

Customer service was excellent. Breakfast was full of options.

i like the place

The hotel is a well appointed properties in the business distrct. The room is spacious, clean and well maintained. However, the few negatives for vacationers are: it is a business conference center and in the area where the traffic is very congested from moning to the evening. There is no way to adjust heating in our room, only for air-conditioning. The hotel provided a portable heater to our room during our stay.

Great service!

Staff professional, room clean and room service is fast and on point. The breakfast buffet had a lot of options . Their drinks are tasty

Very good services and friendly people

Very attentive and cordial

Great hotel in Lima. The staff was very helpful for providing an early check-in, especially Pablo. He was able to order us an Uber when we were checking out as well.

We were VIPs for the entire stay which included all sorts of perks including free breakfast buffet, free snack (lunch), free dinner, free bottle of wine, free mini-bar, a room on "The Level" which included access to the 9th floor outdoor smoking lounge. Room included bath salts and toiletries. Bed was very firm, but we had just spent two weeks in the jungle, so we weren't too picky.

Staff truly wonderful. Location safe, rooms very comfortable. I would stay here again for sure

There was not bellboy to help me with my luggage