The bathroom door did not have a handle set, just an empty bore so you could see right into the bathroom. The toilet was dirty and the light above the sink didn't work. The sofa was in need of a deep clean. The only good part of the room was the bed was clean and very comfortable.

Huge room, great for long stays as it has a full kitchen: stove top, sink, full fridge, dish washer. Very large, comfortable bead, great breakfast with mini waffle makers and multiple waffle flavor options.

Problems that were reported by previous guest still have not been addressed. It has been over 2 months. 1) hot tub jets not working 2) pool card reader broken, pool heater not working, ever kids would not go in. 3) 1st room dirty and smoked in, had to fight to get new room, 4) bathroom vent broken 5) bathroom door broken, hope you dont like privacy- was broken and warped 6) had to move dress just to access one side if the bed, 7) tub saw so dirty and stained we had to ware watershoes 8) front dest staff was very rude!! MAIN concern, know your plan of escape incase of fire, all exit sign were blocked by lihjt fixtures and fire proif doirs were propped open. The whole hotel needs a major update/overhaul. I could never recommend this hotel to my worst enemies. If i could I would give it zero stars

Delilah at the front desk was super! She is a keeper. Wonderfully kind and welcoming. The rooms are nice and convenient.

Got checked in and got to my room and all of us got our stuff out and put away just to have a pipe come apart and flood the room ugh 😩 so I called down at the desk of course no answer so I had to get dressed walk downstairs to the front desk just to find a sign saying they had stepped Away for a while ugh so I waited about 10-15 minutes and then the front lady said can I help you told her what happened and the a older man actually came in the office as I was telling her so she made him come upstairs to take a look at it to see if it was something they can fix and then he came up here so we had to walk back up to the room. He came up here then he realized that you couldn’t do it it would take too long so then he radio down to her. She said she had had rather room so then such an inconvenience. We all had a load up, about an hours worth because we already had everything out and then we had to go to the other side of the hotel, which was a pain. It’s just a big inconvenience for everything all around. I mean, I’m glad they did have the exact same room but still.

Nice hotel with great rooms

Very nice stay! We had the 2 bedroom suite which was nice having family come to us to visit at hotel while we were in town. Friendly environment, quiet, great breakfast, pool was nice. At staff were very pleasant through our 3 night stay. Will be a hotel on the top of my list for future indianapolis trips. Everything we needed for shopping was all within a 5 to 8 minute run from hotel which was great!

Fantastic place! Fun happy hour with beer, wine, & food. Delicious breakfast.

We showed up at check-in at 3 and didn’t get into our room until 4:50 because apparently the sheets weren’t changed. We decided to go to the pool and it was overflowing so bad that the filter lids were popping out of the floor and a boy got his leg sliced because he fell in. The card readers at the doors worked only half of the time. The people in the breakfast area were extremely rude. We showed up 2 hours before breakfast was over and all of the food was empty. We waited 40 mins for my daughter to get a waffle because the batter was out. It definitely was not what we expected and worth the money we paid for it.

We had a nice stay we were just dissapointed that the hot tub was not running. We choose this hotel because it had a hot tub and we get there and its not running. We also saw some ants and that discouraged us. Another thing that was upsetting at breakfast time they were always out of stuff and we had to wait 10 ish minutes for them to restock, both days.

It was ok. Not the beat but definitely not thr worse. The suites layout is excellent

Great Stay - love the “mini apartment” feel. The fact that they keep it so clean and are dog friendly is impressive. The pool was closed so that was a bummer…but it was still good overall. The person that checked me in (I can’t remember her name but her name tag said “ask me about football”) was GREAT: positive attitude even at 12am, really friendly and inviting, and was more than happy to give recommendations for things to do in the city (even researched the names and wrote a list)…she made the experience go from great to excellent. If I’m ever in Indy again I will be staying at this location!

The hot tub is not working, and the pool itself could be a little cleaner.

Loved the layout of the room & facilities. Sofa had stains in the fabric. No hair dryer.

Nice room and had plenty of space for two of us. It was nice to have an ice maker in the freezer in our room. Breakfast items were limited and they seemed to struggle with keeping up with bringing more food out. Room was not quiet, you could hear anyone that happened to be in the hallway. Also some outlets did not allow the ability charge devices.

The overall ambience of the hotel is average. It is clean. Our room was very nice. It accommodated the (6) of us nicely. The amenities are below average. The pool is very small. The hot tub did not function during our stay. The staff wasn't able to keep up with the hotel guest consumption during breakfast. There was zero coffee during the 45 minutes I was downstairs. The pool required maintenence that caused closure on a Sunday morning. While I understand the staff isn't at fault - the 5 children in my party were very disappointed.

Non smoking level was smokey, no coffee in the morning, no bowls for cereal, pool was very dirty

Got up early twice couldn’t eat breakfast waffle maker was broken. Called and asked for towels didn’t get them. Strings of hair was on chair and pillow paid too much money for the service I was given

Front desk employee was efficient at check-in, even though she could have used some assistance. Hotel and rooms were clean, a bit dated though. Bed comfortable. Snow arrived the day before and the sidewalks were all still covered with ice.

Originally reserved and paid for suite, one bedroom, kitchen, king bed. Received suite, one bedroom, Queen bed, accessible bathroom. Entire room saturated with odor of mold. Have stayed here many times--will no longer do so.

Great!

There was no water in the kitchen or the bathroom

Had water issue the whole stay , then day of check out no running water in the entire hotel.

There are cleaner, more updated hotels within the same area for about the same price. The bathroom was not clean at all. The doorknob on the entry door came off every time we tried to open the door! And on the last day of our stay, the water was shut off in the entire hotel.

I love Staybridge hotels they offer great value, however I’m not sure why I was put on the 5th floor during a construction on the roof. It wasn’t extremely loud but started very early and was nonstop hammering. Outerwear I would give it 5 stars for everything.

Good and nice stay. Great breakfast

Started at check in, Girl was to busy chatting on her phone in the back room and not greeting me. The condition of the hotel overall was horrible in the last two years its looking really rough, Lobby and hallways was unbelievably hot, there was a funny smell throughout, carpets, paint, wallpaper is disgusting, my room had broken fixtures and cabinets, dishwasher leaks, shower head was clogged, cracks in the walls and ceiling, paint and wallpaper peeling away,

Great company, service was excellent, maybe a little more attention to detail when cleaning but other than that, I really enjoyed the stay...

My room had problems with the toliet. Had to wait a day to get it fixed because they had to get a part. The ice maker in the frig did not work. But overall not bad for the price.

The hotel's staff was courteous but overwhelmed, affecting the availability of basic services like housekeeping. The facility urgently needs renovation, particularly evident in our suite's damp carpet and lack of hot water, which is unacceptable, especially in a Midwest city during December. Despite previously overlooking these issues due to cost and location, the compounded problems this time, exacerbated by nearly doubled rates due to a local event, made the stay unsatisfactory. A complaint was filed, and a partial refund will be sought.

Nice room

The amenities were more than expected for the price. The rooms were comfortable and the breakfast was fresh. The host at the front desk was nice and accommodating when had questions or needed something. We will stay at this location again in the future.