I recently booked a stay with the Sonesta Resort hotel in Auburn Hills. My family and I had just driven a long distance and were expected to stay in the hotel for 11 days after my husband got transferred to the Detroit area for work. In short; the conditions of the room were dirty and a health risk. I have never in my life wrote a bad review for a hotel regardless of the circumstances. I have never left a hotel regardless of how bad some of the conditions have been. In the case of this hotel I was forced to leave due to health reasons and was not honored a refund like I was promised. To sum things up, our first room had an entire wall of mold. There was hair/dirt on the bed, grime spills all over the walls and a musty smell. We got switched to a new room 5 mins later and while the room did not have mold there was urine on the toilet, a tomato on one bed, and chunky food stains on two of the other beds. We asked if housekeeping could come up and switch out all the beds due to all the sheets being dirty. They instead came up and handed up one sheet saying this is all they had left in the entire hotel. We ended up going downstairs asking to check out due to the conditions. We were told the hotel was just purchased and the rooms we were put in were not remodeled yet. They stated they’d get us a refund given the circumstances, but weeks later have still not honored that. We left for health reasons and were forced to book a hotel twice the rate last minute.

carpet filthy. Phone didn't work. Breakfast area messy, food cold, pancake maker didn't work. One bed sagged.

The room I booked, the tv wasn’t working, it took about 30 minutes to get another one. The hotel was dirty the room was clean but the walls were dirty, especially the bathroom. Some of the fixtures were loose, for example toilet paper holder screws were backed out. When I checked out they couldn’t provide a receipt and said they would email one. Didn’t receive one, called and still didn’t receive one, emailed corporate and finally got one.

When we opened the door to the room, it had a bad body smell. However, after we cranked the A/C, the smell was minimal.

Shower drain stopper broke. Headboard worn, microwave handle broken. No usb port or smart TVs. 1 elevator. Free WiFi, don’t bother. I got the feeling I was going to be blamed for these damages. I was assured I wasn’t, due to an upcoming overdue remodel. W

Very nice staff.

The location of this property was convenient.

Staff very limited in numbers. Breakfast needs improvement, perhaps offering some veggies options. Staff at the kitchen need to be more flexible. Cleaning of room is also lacking