Was a very nice stay, staff was friendly and very pleasant. I would recommend changing the breakfast menu throughout the week. I had the only option of apple as a fruit everyday, as well scrambled egg potatoes and sausage. Orange or banana can be choices as well. Or bacon instead of sausage. Other than that would stay again.

Everything was great!

Ran out of milk at breakfast

Loved the full walk-in shower!

I could not believe the size of our room! It was lovely!’

The hotel was very clean and comfortable. Good breakfast and friendly staff.

No issues at all

Was a bit tricky to find but its location is tucked away nicely and the easy to get in and out of once you find it

Our stay was absolutely wonderful. We only stayed one night as we were in town for a concert and we could not complain. The only complaint I have as I was getting out of bed near the window and there’s such a small space that I went to move the shade and it completely fell down. Nobody’s fault. I feel like it’s just something that needs to be put back up there again. Definitely would stay there again

Great

It was a pleasant surprise the mattresses were very firm and the bed was very comfortable. The room was very clean, and the staff were very friendly, accommodating, and professional. When we come back to Saint Charles, Missouri, this will be our hotel of choice. The first impression is a lasting impression.

Nice room. Pleasant experience.

Our room was dirty, half cleaned. You could see hand prints all over the head board, stains on couch and bed. I would not recommend this hotel to a friend.

Called because we'd be getting in after midnight. They were really nice and checked us in because if you don't arrive by certain time they'll cancel room. Front staff was really nice even at almost 1am when we arrived. Would stay again.

When we walked in the room & turned the A/C up, the room remained musty feeling & smelling. The A/C unit had stab marks all over it. It looked like someone took a pen & stabbed a bunch of holes in it. The pillows were small square shapped & yellow. We pulled back the bedding & there were black pepper looking specks on the sheets & comforter & hair. There was hair on the floor in the bathroom. There were drink ring marks on the surfaces showing us they were not wipped down from the last person. Headboard had oil marks from skin contact & hadnt been wipped down. Floor was sticky. We ended up checking out at 11:30p after our event because we would not have been able to sleep there & we drove home. I called the hotel Monday morning asking for a manager & was told s/he was on another call. Called again Tuesday & was told s/he would call back & now its Friday & I havent heard from anyone. I understand if we couldnt be partially refunded bc even though we didnt sleep there, they lost out on the room for that night. Simply speaking to someone about our experience & having someone available to hear what happened would have been all the customer service I was looking for. Not only did this place not clean their rooms to the most basic standard, but they also provided poor customer service.

Close to casino, good value

It was clean and very comfortable. I would stay again.

Great place to stay

Clean, comfortable, convenient and reasonable rate

This property was super clean, the had good breakfast and the customer service was great! We had a good stay and will come back to this one on our next trip in town.

Did not receive the room l had booked. I had booked a one bedroom suite through Expedia. When l got to the property they said that room was not available. Had to have a smaller room. Not pleased about this

Matt at check-in was great! He gave us an awesome restaurant recommendation. The room was clean, but needed updating. The smoke alarm was hanging from the ceiling like someone had pulled it down and the shower didn’t work well. The pillows on the bed were small and uncomfortable. This place was ok, but we booked elsewhere for our next trip.

My family and I had a great stay. The kids enjoyed the pool and the breakfast was a hit each morning. The staff was kind and friendly. Our only complaint would be that the AC in our room did not work as well as we would have liked but overall, everything was great.

Great location

Room was clean. Plenty of parking. Convenient location. Staff was friendly.

Good location. Close to everywhere we wanted to go. Room was spacious.

Hotel ok standards with a pool and simple breakfast. Pool is cold. The breakfast area is to smal and does not have gluten free options.

Great spot to stay with family!

Clean room in good condition, affordable.

Meh

Hotel needs to be updated

It's a quiet nice place