Our room at Gateway Hotel was clean and comfortable at an excellent value. Bed was comfortable, bathroom and shower were clean and in perfect working order. A compact ironing board and iron is available for wrinkled clothes. I liked the large window in our room with view of a nearby tree. On eco-friendliness front, it was refreshing to see a property not feel like they have to keep the grass on grounds super green, in September it's okay for plants to be a bit brown. One gripe is the mounted soap dispenser in my shower was completely empty. Staff refilled it quickly, but if I would have been a tight morning time schedule it would have irked me.

Favorite place to stay in Ames!

Customer service people are rude!

Clean

It was nice

Nice place.

Rooms are very clean and modern very nice staff

walking trails around the property

Excellent

When we checked in they said we were on the 5th floor, followed by “is that ok?” Usually I like higher floors so I said great. 7:15 am the next morning I hear someone hammering. I layed there trying to ignore it and go back to sleep but the noise was too loud . I called down to the front desk, explained what I was hearing and asked if they could hold off hammering until later. Her response was “no. I am sorry but we are having our roof repaired so I can’t tell them to stop.” I can understand needing repairs, but it is unacceptable to not warn me that it would be going on right over my room at 7am before giving me my room.

Nice

Always clean and friendly. However we didn't get our breakfast coupons so we missed out on that. The pool area ceiling needs work, peeling and needs paint

Very enjoyable.

Great staff ! Easy parking

Beautiful room-very modern and well appointed. Staff was cheerful and helpful. Would definitely stay again when in Ames.

Great place. Convenient for Iowa State Wilson Hall dorm. Preferred the weekend buffet breakfast over the menu as we walked out on Monday due to long wait to be seated and then told 20 more minutes for food delivery and food on Tuesday came with overcooked potatoes and burned toast. Had a leak from the room above into our shower about 1230 am on Monday morning but desk was very responsive and gave us additional passes for breakfast.

I loved how new the room was. I didn't care for the bar area. it seemed old but service was ok. the bartender had to leave early so it wasn't the staff's fault, and they had to close a bit early.

Great service room was clean and nice

Pros: Our room was super clean, probably the cleanest I've ever experienced. Our room was also had updated features and simply felt comfortable. The hotel is dog friendly so we had a dog friendly room. Our room didn't feel like it had other dogs present either because very few visited prior to us or the staff are just super diligent with cleaning. The hotel and surrounding areas were clean and quiet. Other than the lady who checked us in, the staff were friendly and kind. Cons: The lady who checked us in was not warm, welcoming or friendly. She wasn't mean or unkind but her body language, facial expressions and lack of conversation made it seem like we were an inconvenience. Not at all what I expect from any customer service representative. The hotel bar-restaurant stopped serving food at 8PM which was a major bummer. This is a conference center so I assumed many people stay for business related reasons which means long days and late nights. I'd expect and hope for food until at least 10PM. DoorDash is available if you have that app so I utilized that option otherwise you have to drive a little bit to get food. We didn't use the pool but it looked basic yet clean. Overall, we would return and just adjust a few things to fit our needs.

The hotel is clean and staff friendly.

Enjoyed our stay!

They have recently upgraded the rooms, noticeable improvement.

The floor in their new glass enclosed showers are extremely slippery. It’s a polished stone that when wet and soapy is like standing on ice. I had to put a towel down in the shower on the floor to keep from falling.

Helpful staff and very clean

We stay in Gateway most of time when we go to ISU for our son but this time there were 2 terrible issues this time: 1. The aircon in the room was not cooling properly and it was producing very bad motor sound and noise and we couldn’t sleep till 3am because of that. 2. Even when we have put D Not Disturb sign outside door hanging but at 10:15am one of your staff knocked the door asking when will we leave.

Love this hotel! Very friendly staff, clean and comfy rooms. Pool, hot tub and sauna are always clean and fun. Great restaurant inside as well, friendly people and great food.

Clean and friendly staff. Always have a great stay

Great experience. Customer service is good. I love the bathroom.

The sheets, linens and towels were all kind of hard and scratchy. There were no make up remover cloths in the room. It was pretty bare bones just your wash towels, lotion, and hand soap. And the restaurants closed at 8 PM so if you want something any later, you have to go drive.

We stayed at this hotel during a martial arts banquet and it was amazing. So we decided to stay again. And it was funny that pur room was right accross the hall from the room we had for the banquet. Thank you so much.

Nice

Wonderful staff. Comfortable accommodations very wheelchair accessible.