It was OK but they don’t provide daily room service and no water bottles in the room

Overnight stay to visit our grandson.

Very nice, quiet although it was full.

Clean hotel with helpful staff

Overall a good place to stay. HOWEVER, I was not allowed to check in until 4:45 PM which was a major issue. I had booked the hotel partially due to the 3pm check-in because I had an event and needed to get there at a certain time. My 4 kids were forced to use the lobby bathroom to change and get ready all the while being told by the front desk that it was because our room was 'handicap accessible' and needed to be cleaned. They had been fully booked the night before and were running behind on their cleaning. I would think that these rooms would be PRIORITIZED in order to not keep a disabled person waiting in the lobby for almost 2 hours. My daughter had been in a car accident and had difficulty walking. They kept making excuses and didn't offer up any sort of help to make the situation better. I fail to see how their lack of efficiency in doing their jobs should be my problem and I'd really like them to know I was NOT HAPPY. I made it very clear that I was not pleased (politely I might add), yet, the staff continued to make excuses but not offer any sort of help. Thankfully, my kids are troopers and didn't just went with it and made the best of the situation. I will never be coming back to this hotel needless to say.

It was a nice place overall, but little things made it just an okay stay. Beds were awesome. So comfy! Later checkout than other hotels, and a really decent breakfast. However, that being said, the shower was low pressure, no big, but the lights in the bathroom were motion sensitive, so after being in the shower 15 minutes, it turned itself off. The shower also whined while running, which again, no big, but when both rooms on either side of us had the same issue at 7 am, it was not a great way to wake up. We were in the second floor and apparently right beneath the water pipes because we could hear every single time someone flushed a toilet, like we were in then basement or something. We were gathering our stuff to checkout and looking under tables/couch for lost toys, and found someone’s nicotine vape under the couch. We went to the pool with our kids and it was supposed to be open until 10. At 9:52, without warning, the lights turned off in the room, leaving the pool lights. At 9:56, again without warning, all the lights were turned off and we were left in pitch darkness with 2 other families. Construction was being done in the parking lot and machines were making noises (back up beeping and large machinery moving) around 5 am on a Saturday. Construction equipment being in the parking lot made parking inconvenient. Someone blocked a stairwell door with a luggage cart and stairwell doors were propped open.

And the hotel is very clean and the staff was very helpful and kind. Will most definitely visit again.

Great location...needs a really good tidy up and easy fixes to make it more desirable.