Close to everything

It said they had a hot tub in hotel on the web site but No they did not have one!!!!so they are advertising false information! That is why I booked to stay there! If I knew they didn’t would not have boomed there!

Bad customer service! Front desk lady had a TERRIBLE attitude! Made me feel very uncomfortable!

Location Spacious

Very loud AC, could not sleep

Breakfast options and balcony.

It isn’t in a very good location.

Building doors on lobby level were inoperable. Housekeeping didn’t clean room; didn’t replace towels.

Free parking, clean lobby and carried Starbucks coffee for breakfast time

Extremely poor room service (room not cleaned once in 4 nights), had to keep begging to receive towels and toilet paper over my 4 night stay. There was very rarely any towels for the pool area, and breakfast area was only open from 7am-10am (which is not enough time). My room didn't have a phone, fridge was broken and had to be replaced, and found garbage from previous guest under the skirt of bed. Half of the time there was no attendant at the front desk to ask for help.

So loud when kids were running up and down the halls, everything echoed

The price was fair for the location, driving distance to food and mall. The hotel was basically fine.

Are check in was scheduled was between 5-6 pm, by us. We arrived by 6:30 pm, because of a staffing problem we were asked to come back in a hour to hour in half. We went to dinner near by and was able to check in at 9 pm. Understanding that things like staffing issues are unforeseen but nothing was offer for my inconvenience. My plan was to have dinner in room after check in. Also the bathroom floor was a little dirty, and we were given only one face towel. Had to asking for another in the morning.