We loved it; super clean. We were hoping for a heated pool and working hot tub but it’s okay. The rest made up for it. Super clean smelling rooms and the free breakfast is a bonus. The staff were on top of things, in a great mood and everything was clean. Bathroom is equipped with shampoo and conditioner.

everyone was so nice always talking to leaving and coming back

The Workout room was out of order the whole weekend. Could not even use the free weights.

I specifically rented this hotel because it had a pool and a Jacuzzi. The pool was ice cold and dirty and the jacuzzi did not work. There was no little mini fridge in the room.

We were concerned when we first arrived (8ish PM) that we were in the wrong place. There were no lights on under the awning and there was some heavy equipment in a couple of places around the property. HOWEVER, this property is just finishing a major renovation. The rooms are beautiful. Very nicely decorated. My husband went outside after our check in (approx 9PM) and said the outside lighting had come on by that time. Staff was courteous. Breakfast the next morning was good. We would stay here again.

Hot tub out of service, some breakfsst options don't look appetizing (watery eggs, old mushy fruit). No housekeeping first night... we desperately needed trash removal and swapping out towels.

Room was great and clean. My car was side swiped in the parking lot overnight and the staff offered no help. Claimed to have no cameras on the property (had I known that I wouldn’t have stayed there) but I have had a hard time believing there are zero exterior cameras. They said call the police and that’s it. The front desk person was pleasant but the manager didn’t even bother to come out and speak to me. Showed zero care for a repeat customer. I do not feel safe staying there ever again.

The hotel and staff were very nice. There is a closed restaurant immediately outside of the building but otherwise it was nice.

Will definitely be back.

The TV was stiff and archaic couldn't even work with a flashdrive.. The hotel staff was so unhelpful when I asked for help they gave me the number to Spectrum Entertainment. The Spa which was marketed as working and I called in and asked if it was. Was not and I was told it was closed for months, but was still full of water which would be disgusting and uncleanly

The room was clean and the bed was comfortable. My toilet started running but they sent maintenance to have it fixed right away. Some of the hotel is under construction and the hot tub wasnt working.

Property was under renovation.

Great room, elevator issues.

While under renovation only one working elevator. Did not receive the free water they usually give upon checking in. Unruly behavior by guests who had a children's birthday party whose children were running amok yelling and screaming without staff efforts to control disruptive behavior by the children in the lobby area.

Everything was great, but the hot tub was closed, and the elevator was broken and we were on the 4th floor

Due to construction at the hotel one of two elevators did not work. The other one works only after one called the front desk requesting the ride. A lot of noise and obstruction. Room maintenance was provided only once during our 3 night stay.

Our room was newly updated and very comfortable. Beds were large and had good pillows and decent linens. Bathroom was good size and had nice walk-in shower. Plenty of towels and bottles of soap, etc. Hotel was under renovation, so there were some drawbacks that will hopefully be remedied soon. The elevators were semi-working as in you needed to call to front desk for someone to come to your floor. A bit annoying, so we were healthy and used the stairs. Which was often hard since they were randomly closed for repairs and updates. Coffee was decent. I did not partake of the breakfast, but the fresh fruit looked good. Did not use the pool or gym, but they seemed inviting. Minor disappointment that they didn't have a wine opener. Really need to have one available. Hopefully, when the dust settles, this will be a better place to stay. Really liked having the Pinecrest shops and restaurants nearby.

Hotel under construction. Elevator was out of service. Needed a staff member to go up or down which was inconvenient. No one was ever at front desk when we needed them. Dirty overall. Pool was disgusting. Cold coffee. Breakfast was disgusting. AC did not work well in rooms. Worst Hampton inn experience I’ve ever had.

Considering that the entire place was under major renovation, they did their best to make the stay as comfortable and pleasurable as possible.

There was renovation going on and the elevator broke down.

Great staff!

The hotel is largely under construction and was a mess. One functioning elevator that felt sketchy. However, Room was clean and well maintained.

It was under construction but everyone adapted to it well. The front desk staff was friendly and helpful, and the breakfast staff were as well! Areas not under construction were very clean and we were happy with the room. Comfortable beds, great shower!

Newly renovated rooms.

The staff was attentive and very helpful; thank you for a great stay.

I was incredibly disappointed that the hotel was under construction during my visit. In addition, being on the 5th floor with an elevator that only worked part of the time was frustrating. I did not want a room on the 5th floor if I new I would need to walk up and down the stairs several times.

Great location and place

Breakfast not as good as in the past. No hot cereal on Sunday or decaf coffee.

We booked a suite for our family of 5 and instead we got a single room with just two beds.

Clean and updated. Stafff were friendly and helpful

significant ongoing renovation work affected our experience

Very friendly staff and very clean in spite of the renovations.