Excellent service and beautiful hotel

The service is extremely slow. I had to wait for an hour to check in. There is practically no on-site parking. You need to park about a 15 minute walk away. You can ask to be driven to the parking but you will have to wait for a very long time for the hotel staff to show up. There’s a very loud club on the roof.

Great location right next door to Faro (lighthouse). Internal decor is elegant. Has good pool facilities & beach just across foot path. Room was impeccably presented. Staff very friend & attentive. I would definitely recommend this hotel to others. One downside is parking (if you’ve hired a car), it quite pricey but we managed to park a block away on street side.

Super modernes Hotel, coole Zimmer

Luxury and ease is my best description of this hotel. The whole experience from parking up outside through check in and beyond was very easy. The hotel is gorgeous, rooms luxurious, views to die for and service that makes you feel like a VIP. The restaurants and bars are amazing, plus it's adults only so you have as much peace and quiet as you like and if you want more of a buzz then book into the Blue Marlin Ibiza on the roof for more of a party vibe. This is a winning combination. The panoramic views of the ocean and the sand dunes are breath taking. The location in Meloneras is my favourite on the island. There is lots of shopping, bars and restaurants just as you step out of the hotel plus a taxi rank should you not have a car or not wish to drive. Highly recommend and I will certainly be back to this hotel early next year.

Generally, it was a lovely hotel. It's been very recently renovated, so everything was clean and fresh. The room was modern, breakfast was lovely and the staff were generally very helpful. Unfortunately though, I found it quite hard to actually relax in this hotel due to noise and interruptions. It seemed like there was a different staff member to clean the room, another to check the mini-bar, another to change towels, another to offer you a chocolate, another to do the turn down... This was the case for each of our group, and the Do Not Disturb sign was not always respected. As well as this (ignoring the club on the roof) the music at the bar, restaurant and pool deck (while pleasant) were just too loud to be able to enjoy. It was especially hard to relax on a sun lounger at the pool when someone was literally blowing a saxophone a few metres away from you. I feel like this hotel has great potential - it just needs to tone down the noise and let people relax - then it would be a 10/10.

This hotel is a real find! Stunning location and facilities. Amazing, relaxed and comfortable atmosphere. All staff are super helpful, efficient and friendly. Food is delicious at breakfast and amazing evening buffet too. Great value given the quality. Some silly “rules” and “enforcers” did t really detract from an overall very impressive experience.

This is our third visit and now wouldn’t stay anywhere else in Maspalomas. The location is ideal and the service is fantastic. Staff cannot do enough for guests. The quality of the breakfast is excellent. I can’t comment on dinner because we go out, but the pool service is very good daytime. All in all great experience at this low key 5* gem

I have had the pleasure of travelling af lot around the world and this place is a gem ! For me a 5 star hotel with all thats follows. Perfect rooms, staff, food and surroundings. I have stayed here 5 times within a year and already booked my next trip. I will give my best recommendation.

A really great hotel in all aspects: top location, rooms not huge but in a perfect design, friendly staff, huge breakfast on the terrace with ocean-view and "-hear"! Relaxed beach club at the roof top with stunning view over the ocean and beachfront (btw. free admission for the hotel guests.) We cannot confirm the noise, mentioned in previous comments.

Amazing experience. Very close to the beach and lighthouse. The view was spectacular. The staff was very friendly. All you can expect from a five star hotel and beyond.

Very pleasant hotel, with a good location.

The Room although narrow had everything we needed. The bed was very comfortable and the hotel arranged for a different pillow option. The location is excellent with many restaurants nearby. We found the dinner in the hotel expensive for what was offered (although the accompanying salad bar is excellent.) Staff very attentive.

Das Hotel ist sehr dunkel sowohl die Zimmer wie auch die anderen Bereiche, das hat mir überhaupt nicht gefallen. Das Design der Zimmer ist nicht funktionell und gefällt mir persönlich nicht sonderlich. Das Essen sowohl das Frühstück wie auch das Abendessen machen auf den ersten Blick einen sehr guten Eindruck. Jedoch ist die Qualität einiger Produkte nicht sonderlich gut. Hier wird mehr wert daraufgelegt das alles schön aussieht. Die Lage ist Top und das Personal sehr freundlich und alles sehr sauber. Aber es sind die kleine Dinge die den Unterschied machen. Ich habe mich nicht sonderlich wohlgefühlt und werde nicht wieder kommen.

10 out of 10 couldn’t fault anything

What tells me most about a hotel is not that everything is perfect, but that the staff try to do the best for their guests. Hotel Faro is this kind of hotel. Best things about hotel: 1. Location more or less on the beach and completely refurnished hotel. 2. Staff. Polite and service minded 3. Breakfast buffet really good Things for improvement 1. Even though breakfast buffet was fantastic, the food from kitchen was really bad. Simple dishes like Pasta, Hamburger and Omeletts was simply not eatable and to twice the price of 2. A mistake so many hotels make with these big hotel pillows. They are not made for sleeping on so please add a smaller pillow for sleeping or we get our necks out of order. 3. Hotel roof pool was not open and no information given why. All the 3 smaller negatives should be fixable for next stay

AWESOME!!! Just enjoyed everything about this hotel. Superb and friendly service. Amazing breakfast. The location is unbeatable. In short, I will definitely return.

Everything was great. Super nice staff. There’s not really a lot of space in the rooms though to leave your things. Also in the shower. The breakfast was amazing and the location is as well. Right by the beach. Unfortunately we could not use the pool on the roof as it was under construction. This could have been disclaimed in advance. Overall We really enjoyed this hotel. Super modern!

Beautiful property right on the beach! The breakfast is fantastic with every option available and such high quality! Would definitely recommend.

Overall this is a really great hotel. The interior & style is on point, rooms are great with huge rain showers and excellent design throughout. The biggest praise must be to the staff. They are all so friendly and helpful and by day 2, the breakfast manager knew my name and room, which was so impressive. The negatives are small but worth a little mention as it is an expensive hotel. The rooftop infinity pool & area is not open yet, which meant the poolside was a little crowded. Around the pool are Bali beds, but you have to pay a very high price to use them, which I don’t think is acceptable. Incidentally in my 5 days I didn’t see them used. The breakfast is good, and so is the other food I tried. However as a vegetarian, there is no non-meat option from the room service and seeing as the dinner buffet was 60euros, I’m glad I didn’t pay for this as the menus were majority meat. However the hotel is right on the beach and having breakfast on the terrace was a wonderful way to start the day. The area is away from the main tourist area but there are plenty of restaurants around and a small supermarket opposite. The restaurants do get booked up so worth bearing this in mind. By far the best staff I’ve ever met and this is by far a reason to book!

Turned up for honeymoon on 26/9/21 to find a closed hotel..A holiday we won’t forget..Will be getting in touch shortly as a quite frequent user not impressed..Luckily nearby bar was open.

Good, but too many extra fees. A fee for wifi in the room in our day is strange. In addition, it was an "Insecure Network" that restricted the surfing. Paying for the security cabinet in the room in a 4-star hotel is also very strange. All extra fees are perceived as a bit tricky. The room was good as was the pool area. The fact that we got a reserved place at the pool for the whole week was excellent. Good breakfast with beautiful sea views.

Great location & views; on beach & next to dunes; nice promenade on beach. Bus stop 5 mt walk (although we had rental car). Clean & comfortable. Great, plentiful buffet breakfast. Ate buffet dinner one night; lots of options, but only one fish choice, & they charged for water. Pleasant & helpful staff. Lots of shopping, restaurants, groceries nearby. It’s a shame they charge (2 euro/day) for in room internet (free in lobby areas); & charge to use in room safe!

Hi, only what I like it was the localization of the hotel and comfortable bed. Breakfast was poor, it was a lot on the table but nothing special to eat, I found the hair on fried eggs, poor service on breakfast, the staff clean the table next to me when I eat, the cat goes around the restaurant... not good, I dont feel comfortable. Sorry to say. It is nice hotel but bed service and breakfast.

Really nice hotel in an excellent location. Room was very comfortable, food was decent.

I stayed at IFA Faro 3 years ago and thought it was great so was looking forward to staying again. However, it has gone down in standard in that time. I paid extra for a superior room which I assumed would directly overlook the sea. It didn’t; I had a sidelong glance over the sea and a building site. Regarding the building site, I appreciate that IFA has no control over this work but other hotels post warnings about current work; they did not. Being woken at 8am on my holiday by drills and other large machinery wasn’t great. Although the breakfast was still splendid, the evening meal was not. There seemed to be a distinct re-use of the sad leftovers from breakfast into a tired array of bizarre “salads”. Hot food was also available and was ok but I suggest to the management that it would benefit from focussing on quality in a few dishes rather than many average to poor dishes. Service was also variable. Some staff were perfectly pleasant. However, a couple were surly to say the least. One barman in particular seemed to take a dislike to my friend and I referring to him at one point as “that boy” (we’re both 40). We both felt that our attempts to speak Spanish were rather sneered at despite the staff being perfectly happy to speak English to their multitude of German guests. Why did it seem that we were also the only ones checked at every meal for our room cards as though proving we were suitable for the hotel? In summary, I won’t be returning to IFA faro.

Hotel for mature people. Location is excellent. Room bland and WiFi not easily available

Room excellent, clean well maintained. All staff very friendly and helpful. Excellent Breakfast,

Lovely hotel very close to everything. Food was excellent with attentive staff. Great idea to allocate sun beds round the pool.Entertainment in the evenings was good.We will be back as soon as possible

Lovely hotel very close to everything. Food was excellent with attentive staff. Great idea to allocate sun beds round the pool. Entertainment in the evenings was good. We will be back as soon as possible

Perfect location, great pool, top-class service, beautifully clean and superb breakfast (with cava). Only negatives are the price of the room and that the hotel could do with some TLC

Great hotel & staff, great location, just to crowded at the pool, no room at all, sun beds are all almost touching each other, shame as there are no sun loungers on the beach.