Our stay at this hotel was different from what we hoped for. We reluctantly chose this hotel as our usual hotel was fully booked for our dates. Firstly, the staff is fantastic. However, leadership/management needs to manage the property better. You possess ineffective leadership skills, and it is apparent. Other guests complained about some issues, and your vague/generic responses indicate you need more decision-making and problem-solving skills, further proving your leadership style needs to change. Secondly, no guest wants to walk into a dirty room after a long flight. Our room was infested with dead spiders and cobwebs, a clear sign that it had not been cleaned before our arrival- a truly terrible experience. The housekeeper who came in was pleasant. She cleaned the room and left us insecticide spray. We weren't even offered another room. Thirdly, one day, we decided to spend some time in the room before heading out on the strip. We ate out a lot due to the same kind of food/limited options. We heard heavy water flowing; I thought the kids left the faucet open; it was water flowing heavily from our ceiling, another nightmare.The horror we would've faced if we were out at that time.I have never been on vacation counting down to leave; my kids wanted to return home, we travel a lot. This was such a bad experience at this hotel. Wifi doesn't work in the room, and there are no ironing boards/irons like regular hotels PROS: convenient, many restaurants/bars, Siam Park, etc.

Very good staff, ideal location, very clean and good range of food

Good if you want to go clubbing all night however we was facing th pool and was quite in the room at night

good

This hotel was an excellent stay. The rooms were incredibly clean, staff was very friendly the food was nice it was a great hotel for our stay really pleased with this experience.

Just returned from 4 night stay here upon arrival then made to additional room fees not mentioned in original booking. Food repetitive like school canteen. Staff slow to serve in the bars, reception and restaurant. This was ment to be a relaxing first time break in Tenerife nothing more than a nightmare. Don't stay here look elsewhere

Clean and nice hotel we had all inclusive and the assortment of drinks was really for a all inclusive hotel with good brands that was included. The disapointment was the food it was the same food for lunch and dinner and the lack of spices was significant, so we eat at the hotel 2 evenings but the rest of the nights we went ouf on other restaurants. Breakfast was really good

Could not fault the stay we had here. Food was excellent. Cleaning was fist class. Staff were attentive. The pool bar was very good. Would stay again.

Great vacation! I recommend this hotel. Food was great, you can find anything you like, lot of vegetables, different kind of meat, seafood, pasta, cakes, ice cream. We were enjoying also bar, refreshing sangria, mojito, beer was good(we are from a beer country). There might be queues on bar, but we have never waited more than couple minutes. When the hotel is full you wait longer on your drinks in restaurant too, but we are not blaming staff, they were working really hard. Just across the street from nice beach.

Nice hotel just bar staff a bit slow to serve your drinks as they like to talk to each other

Excellent location near the beach (although rooms facing the main street are suffering from the surrounding noise). Good quality of facilities and amenities. Good food, and excellent staff (reception, animation, restaurant)

Was amazed you have to pay to use the safe in the room. Pool Towels are available but you have to pay each time you changed them. Had to argue with reception to change room after the room we was given DID NOT have a pool view, when we had booked and payed for a room with a pool view.

The lady in reception on 04/02/2022 around 7-8pm was nice,freandly and help me with my request,the man same day/time wasnt nice. Cleaners was good too. The restaurant cheff was very,very rood. One time he cooked chicken breast to my child abd chicken was row.i ask him can he cooked more and he wasnt happy.Next time pancakes was black over coocked my husband took them and live it on another side and took normal pancakes and kichen chef told my husband “is not normal to to that” thats mean im paying monney for the food and we have to eat what he give us????? Every morming same good.

Comfortable bed, clean room, nice terrace by the room. A little noisy until 11pm/midnight, as we were by the bar. Great pool, jacuzzi, and view of the sea. Peaceful terrace with plenty of beds (in January). Breakfast was excellent, and dinner was lovely but not quite as good as the breakfast in terms of quality. Great value for money overall for half board. Friendly and helpful staff. Gym weights equipment fairly good but not maintained well, and cardio old and broken. We were not notified that the indoor pool and spa would be closed when booking (for maintenance), which was very disappointing as it was the reason we chose between two hotels. This was the only downside. The hotel need to update their description, as we were worried about the note saying we needed a PCR, despite this not matching the Canary Islands guidance. We didn't see this until we were boarding and checking the app for directions, and had a very panicked flight.

Just returned from a weeks stay in Tenerife at Hotel Gala. The hotel was clean and our Club Alexandre room was well equipped. We were staying on an all inclusive rate and the food in the hotel was enjoyable. I prefer to eat fresh salads and Spanish style dishes and there was always a good selection of meat and seafood dishes to my and my wife's taste on offer. Drinks are only served by staff members, upon presentation of your room key, so bar service could be slow at times, but this never impacted massively upon our holiday. The pool and sunlounger deck was clean and tidy. Not a huge amount of sunbeds but this may be a covid/social distancing related issue. Really enjoyed our holiday and would likely return to this hotel in future.

Nice decor, great location, terrible kids entertainment, actually none. Poor breakfast

Enjoyed our stay here, room we got was renovated and comfortable. Hotel food was basic so we usually ate outside. The hotel doesn’t offer irons either, so make sure to iron your clothes before or you’ll be stuck paying ridiculous prices per item of clothing to be ironed.

Amazing

My stay was a bit frustrating. The parking in the hotel is very small, and they sold me a parking ticket for a day, but when I went to park there were no spots available. I had to circle the parking lot multiple times in search for a spot, only to end up back on the street to find parking. In terms of the hotel, it's okay for the price I suppose, but for me this was not a 4 star hotel.

Staff was very friendly. Great location

Nice clean hotel

Great location, great pool area . Felt very safe with all procedures in place due to COVID. Would definitely stay again

Overall my family really enjoyed our stay, there was a nice selection of food and the service was excellent, it was a lovely gesture of the hotel giving my son a bottle of complementary champagne for his 18 birthday,

Everything outside the hotel was nice however the hotel service and staff was bad

Stayed here last year and really enjoyed it. Food was quiet good last year. Food this was awful. Cleaners are great. Restaurant staff all as miserable as sin. Our room was one of the older rooms at road level. We had drug dealers and prostitutes do deals outside our window. Will not be staying here next year. Upside pool area is fine.

This was a really nice hotel and it was just what we expected. The breakfast was excellent.

Let's get the bad thing out of the way. If you want to sleep before midnight and loud music annoys you then forget about sleeping early since there is a concert in the lobby every evening from 20:00 - 23:59 and the hotel room shakes meanwhile. You need to pay for everything extra like the safe, coffee for your room and even for them to open the fridge. The reception staff that were +50 years old are not nice but the younger one were really nice. Breakfast was okay but lunch/dinner was fantastic. Really nice spa and gym but the pool in the spa had too much chlorine. I had a massage that was fantastic. The outdoor pool was nice and the pool area also. The location in really good with a lot of stores and restaurants nearby. The beds in the room was just the right stiffness for me but the legs were lose so when I turned in the bed I almost got seasick. Overall I was just above satisfied but I would not stay there again and can't recommend this hotel.

Really friendly and welcoming staff. No cash hotel. Good location to a varity of bars, beaches, shops and restaurants. Would stay again.

This is the second time we have stayed at Hotel Gala. The food is excellent and always has a wide range and variety. The hotel is near the beach and has a variety of entertainment nearby. The hotel is clean and tidy with unusal vegetation as decoration ! The hotel entertainment is ok. The rooms are clean and sufficient but the mattresses could be improved. We shall definitely book again.

1. grand hotel but was surprise there was no air con in the reception area and dinner.2. hotel situated in a very convenience location, lots of restaurants and shops nearby and beach is within minutes of walking.3.good entertainments in the evening for adults and kids.4. hotel is not very far from the airport.

Hotel is great. staff great. Food great. There are 2 pools one is slightly heated and the other must be refrigerated. It was so cold in there nobody used it so pointless really. Food was great. Unfortunately the hotel is directly opposite Linekers in what I would describe as downtown playa. Of a night time you would be safer walking in Syria. During my stay (and these are the ones i know about) there were 2 stabbings outside the hotel. On New Years Day there was a trail of blood on the footway no doubt following another brawl. One of the other guests was outside Linekers and had his jaw broken in 3 places following an attack. I was offered illegal drugs directly on at least 50 occasionsand offered it indirectly a further 50 times "what do you want, what are you looking for". On the first night outside the hotel I was grabbed a call girl offering me services for 20 euros but reputation is that they pick pocket you at the same time. I declined her services. There was a male in the hotel reception on new years day who took refuge from a number of prostitutes before walking home. If you dont want to go into a swimming pool, dont want to go out night time then fine otherwise for goodness sake stay here at your peril.

Hotel was very nice, snack bar staff and breakfast staff very rude!! Totally ignoring people on purpose. Not alot of them speak english either. Breakfast below average (we ate across the road in Wigan Pier every morning) Very nice pools but very cold! One is supposed to be heated all year round, still trying to work out which one!!. Very close to restaurants, bars and shops. Not a lot of British People in the hotel.