This hotel is tough one to rate because location (proximity to shopping & restaurants) & front desk staff were excellent, while the complimentary breakfast buffet, hotel amnenities, suite floorplan w/double bedroom, double bath, living room w/kitchen & onsite parking w/proximity to room were very nice. However, housecleaning was simply terrible which forced most guest suites to place their smelly bags of trash & soiled towels in the hotel hallway corridor daily in this portion of hotel wing. I counted at least 10 adjacent guests rooms doing this daily which was wierd because I've never experienced or seen this before in my lifetime & I'm a senior. This forced me every two days to personally walk to front desk to requests toilet paper, towels, & trash bags since I had 7 people in my 2 bedroom suite. My repeated requests for very light housekeeping for every other day (not needed daily), which only req'd trash removal, toilet paper, & fresh towels because we made our beds & straighten-up the suite before leaving hotel early every morning in order to make funeral arrangements for family member which was the reason for this hotel stay. My requests were documented @front desks w/very pleasant & professional staff provided supplies & removed room trash. Housekeeping only did light cleaning on 2nd day (Sat) during entire week & she was nice, but I never seen her again. Once I returned to hotel @night, discovered nothing completed during bal of week. Last, all matresses poor quality

Dog friendly

My stay was great from the moment I got there. The person at the desk went above and beyond what was expected. She was able to get our rooms on the same level. The rest of the stay was just as good

Hotels.com screwed me out of points earned on other trips.

The only thing I want to say about the kitchen’s sink . Water can’t go down well.

Very nice room and amenities. Was able to invite my family for barbecue and swim.

Great

Check-in was great with the front desk staff being very helpful and kind. I didn’t have much contact with any of the other staff but there were cobwebs in almost every corner of my room and I just feel like for such a high price it should be clean. On the last day I ended up with severe food poisoning where I was transported to the hospital and the hotel refused to extend my stay charging me for another night although I did check out by 6 PM they still continue to charge me for the other night I was at the hospital and was just asking for a late check out until I could get back. I could understand charging someone for another night if they could control leaving or not but I had no control over what happened to me. There was no offer to pick me up at the hospital when I was discharged and I had no idea they even had a van for that, I know this is extenuating circumstances but I just wasn’t impressed with their helpfulness around it.

This was a great place to stay. The staff was very helpful and courteous. There’s a Kitchenette, dishes, pots for cook eating and cooking utensils, free toiletries (body wash, shampoo and conditioner, lotion, hand soap, and free laundry usage. I loved my stay there.

Rooms was very clean.

Apparently the security hold is $250 on the weekends. We weren’t informed until check in. I was double charged. They literally charged $700 and told me it could take up to 10 days to come back to me. The girl at the front desk was unbelievably unhelpful. We killed atleast 2 inside our room during our one night stay. None of the clocks had been changed from daylights savings.

Unprofessional staff!!!! It's obvious the staff thinks all black people know each other and think we look alike. It was a group of people who stayed and were loud, disturbing the peace who were black. So the staff decided to assume everyone that was black was the issue and she wanted to get smart and be disrespectful. Refusing to give towels and washcloths with an attitude calling the cops on any black family who trying to understand why you're giving attitude because you have the wrong group. Be aware when they get smart and you check them in return they'll call the cops and act innocent like you’re the problem.

I’ll keep it short. No wifi at New Year’s Eve and 2 days after. An outage for the whole hotel. I went downstairs and asked for housekeeping that day while I was out. They said yes. Housekeeping never came. It was awful and the hotel is usually good

I tried to cancel it took me over 45 minutes to cancel. The person at the mount Laurel location told good luck with that. YOUR FRONT DESK AT THIS LOCATION SUCKS IM GOING TO PROVE IT.

Amazing

Very friendly staff. Great breakfast

We stayed 7 days and never had any housekeeping services. Even after asking it was not done. The furniture was soiled and the condition was run down. I am sure there are much nicer places to stay for the amount we paid. The front desk staff were okay but also did not do anything to help us.

Had issues with room. The refrigerator rattled all night. The smoke detector light blinked intermittently illuminating the room from midnight til morning. ( and unfortunately, someones car alarm went off every hour - not the hotels fault but they do ask for your auto information and probably could have found out who's it was) I called the front desk and was told I'd have to wait til morning and talk to management about my displeasure, great. ( however the night mgr probably couldn't address it anyway) I told the morning desk manager and he just said sorry, I 'll have someone look into it...we left.

My family and I absolutely LOVE everything about this establishment.

The hotel was clean, the room was also clean with a very comfortable bed. Shawn and Aliana ( I know this is probably incorrect!) were both above and beyond friendly and helpful to my extended family that were all staying for my nieces wedding! We had a wonderful weekend!

It was like home

The room was ok but there was no phone in the room and the internet did not work. I had problem checking in.

Is very good

Place was clean, ,staff were friendly, breakfast was delicious. Will stay again

Very friendly and helpful staff, comfortable beds,, clean rooms. Our only disappointment was the breakfast

Its was a amazing hotel

Nice and comfortable stay

Highly recommend! Many amenities for families.

Delicious breakfast and dinner! Spacious rooms and a great variety of amenities (pool, fitness center, basketball court, laundry room, etc)

Location was great

Great clean place

I love this hotel. The staff is awesome and always willing to help.