The single room was on the first floor. Very loud. Breakfast noise from below starting before 7am. Pool area loud during the day. Room was hot as air conditioning only cooled bed area (not bathroom). Hotel is beautiful and breakfast was plentiful and delicious. Just loud.

An excellent hotel! Very convenient location, around 10 minutes walk to Sorrento center, 10 minutes to the train station and 12-15 minutes to the port. Rooms are renovated, spacious and clean. Amazing view on Vesuvius from the balcony. Nice swimming pool. Staff is extremely friendly and helpful. Overall, fine stay in Sorrento!!

This hotel was fine; nothing particularly wrong with it, but nothing amazing. I found it quite strange that they did not provide at least a single bottle of complimentary water for the rooms. When asked, they directed us to buy bottles from the bar which in turn were €6!

Lovely staff at this hotel. Would stay again.

We didn’t like the fact the 2 pools closed so early, 6/6:30, when you come back from a long day of exploring or island hoping you would love to go to the pool. Also, the shower heads needed majorly updated and it would have been nice to have water available to their guests. You are charged here for everything taken from the minibar. Three other hotels we stayed at while traveling through Italy had complimentary mini bars.

Very nice hotel and great food

such a wonderful stay I would recommend this place to anybody I traveled by myself and it was just everything that I could imagine and I have high expectations go for it book it

Amazing hotel

I don't even know where to start, my husband and I loved this property! Incredibly conveniently located just on the side of town. The main downtown area and Sorrento bus station both were only a quick 5 walk, yet at night everything was perfectly quiet, and you couldn't hear the hustle and bustle of downtown. The hotel itself is STUNNING, immaculately clean with incredible amenities. The rooftop pool has a breathtaking view, and the water was cool and refreshing - never one time was there an issue getting cabanas and it never felt crowded. It's also worth noting that the AC in the rooms worked like a charm and was very welcomed in the July heat. We will be recommending The Grand Hotel De La Ville to our family!

Exquisite place- very beautiful and opposite a charming lemmonia. The room was large and beautiful with fantastic black out curtains. The room top pool was fabulous.

Property was lovely except for the showers in the bathroom. They should have had a better shower! The curtain and the shower spray were subpar.

Good service

Great staff, nice buffet. Sink and bidet drains were not functioning properly.

Beautiful hotel with wonderful breakfast buffet. The stay was excellent but the evening front desk manager (male) was very rude probably the unfriendliness person I encountered while on a two week vacation in Europe. The bell hop staff were wonderful as well but one person can ruin a perfect stay.

Very clean, well kept, and lovely hotel. The staff was great and so was the food. Highly recommend this hotel for a wonderful stay in beautiful Sorrento. However, I wish the pools were heated a bit more.

Amazing staff and great location! The breakfast was delicious even though it’s the same every morning, you could even help yourself to a mimosa. I had dinner at the restaurant one night and it was my best dinning experience in sorrento, everywhere else felt way too touristy, but the hotel did a magnificent job and was the same price as local spots. My one critique is the shower leaked a lot and it would pool on the floor of the bathroom. And the curtain clung to myself more than keep the water in the tub. Heard some other guests complain as well. Even though I was in a single room I had a balcony that overlooked the garden pool, which was lovely! The tile throughout the hotel and in my room was so beautiful.

Staff were outstanding. They did everything possible to ensure we had a wonderful stay. Food in the restaurant was excellent. Conveniently located minutes from the Main Street which has shopping and restaurants. Very close to the local train station and bus terminal for tours. Would definitely stay there again.

Excellent staff esp Angelica and the guy at the kitchen

Front desk staff were very helpful, knowledgeable and Rosalisa helped us calling tour company to confirm pink up location and time on the first when we arrived. Shower head in the bathroom needs to be replaced.

Good location, easy to get to most places. The staff was friendly and very helpful with booking transportation and excursions/activities. I would stay here again!

My husband and I recently spent one week at the Grand Hotel De La Ville. It was just amazing..everything about the hotel including the wonderful people who work there was more than we could have imagined. We will come back to Sorrento and definitely stay at Grand Hotel De La Ville. Thank you so much for your warm hospitality. Sincerely, Rosemary and Dennis Cavaliere

Loved Grand Hotel de La Ville. Such beautiful rooms with inlaid wood, marble bathrooms, lovely painted tile floors. Breakfast and staff excellent. We had an end-view partial sea view, which I would skip in the future. Mostly a view of a neighboring apartment building, but everything else is fantastic. 5 minute walk to train station, 10 minute walk to shopping downtown.

Spent 9 nights at Grand Hotel de La Ville. Highly recommend this location when visiting Sorrento. From the pleasant, helpful, attentive staff, to the lovely rooftop pool and bar area where the view is amazing! I can’t say enough about the food in the main dining hall as well as the entertainment, while I was there. The location is close to everything in Sorrento! Truly loved my stay!

Good

As soon as we walked into the lobby the staff greeted us and made us feel welcome. They saw it was my husband’s birthday and made sure to acknowledge this event. This continued throughout our stay!! The experience was 5 star.

The property was beautiful and squeaky clean. Very pleasant staff

Wonderful stay and the staff was great

The whole experience was fantastic! The hotel is lovely, the staff are amazing. Erica & the bell hop were extremely helpful & friendly. The hotel is close walking distance to everything we wanted to see & do. One suggestion I have is to keep the pools opened later at night. Thank you for everything. We will return!

Beautiful hotel. Room was spacious, super clean and beautiful. Great breakfast in the morning and staff is really nice.

We had a wonderful stay in this beautiful and amazing hotel. Excellent staff. Breakfast is very good. Very clean rooms. Close to shopping and restaurants. We recommend this hotel to all and will be back again.

Wonderful hotel with excellent service. It was a little out of the centre but that wasn’t a major concern (10 minutes slow walk). Stunning view from the balcony

Loved it. Highly recommend!