The amenities and beach are 5 stars. The room is 3 stars.

Everything was amazing the facilities, the food… but especially the people. The reception, the dining room so kind, helpful..- just everything. Thank you so much. Definitely will come back.

From the moment you arrive you are welcomed and made to feel cared for by all of those working at reception (special mention to Stella). Marina in the customer service area was outstanding as she organized two amazing excursions and an early morning departure! Thank you to all.

Perfect for families

Beautiful views, right on the beach. Helpful staff. I lost count off how many restaurant and swimming pool options we had. Outstanding.

Lovely location and place. The food was great and had something for everyone. Loved the beaches.

We liked the beach and garden and general public areas and pool. The rooms were spacious but not in great condition. Also, small things were missing like teaspoon, milk and personal care products. The dispenser for hair and body was poor quality. The shower screen above the bath swing open and the floor got wet. The floor in the other shower was very slippery.

Excellent room excellent stuffs excellent food and Breakfast

The property is dated, spread out of different levels and a mixture of old and new.

The resort was lovely, staff were excellent and the property was beautiful!

Upscale, five star resort feel In Crete

Property need repair. Internet was very poor. Staff did not understand English well or could not bother to respond to simple questions

Beautiful, expensive resort. Certain things were irksome, they refused to give any teabags or coffee sachets in room, although a tea pot was there. Shower tree was not adequately covered, one had to mop the floor after shower. Food menu was just ok

No sea view that we paid for. We had to pay 600 euros to move. They played music until 1am, so we couldnt sleep. The door key and safe never worked. The receptionist was incredibly rude. The food was really expensive with no childrens menu. We were charged £100 euros for lunch on the first day. They didnt let us enter the bay which should have been accessed by guests and said we had to pay more money and be exclusive guests. They charged the children to play snooker and to use the games room. 2euros and 1 euro for each game. I would never go there again and would like a refund from expedia of 600 euros and 77 euros for the shuttle bus that I paid for. The easy jet flight was delayed 1 hour so we arrived at Heraklion at midnight. Then your shuttle man said it could be over 1 hour until the shuttle returned. So we had to pay for a taxi. This is unacceptable and I will not be booking with expedia again and expect a refund. Also expedia quoted the price over the phone and then charged me an extra £8.40 which is a breech of contract. A terrible experience. The food at breakfast was also terrible not 5 star rating. More 2 or 3 star standard. No cereals, burnt omelete, no fresh fruit.

Food was not goodLocation of the room was very bad We needed to walk every way in up hill for long time it was hard

Great location. Lovely grounds. Very nice welcome by the manager. Pool areas are well maintained and great variety of relaxation areas. The housekeeping staff rudely walk into rooms either without knocking or without waiting. This happened several times during the stay. Rude response from housekeeping lady when I asked if she could come back in half an hour because I was on a work call. She told me off. Not what you expect from a supposedly 5 star hotel. The breakfast room has a school canteen feel about it, probably due to the number of people using it at any time. Restaurants seem to spend a lot of time on evening meals and service but breakfast seems less of a focus and gives a chaotic appearance. The gym is small. Air conditioning wasnt working there during the stay nor were the tvs. Running machines are dated and squeaky. Fire alarms went off three times in one night. I asked to change rooms and this was ignored by the reception night team. There was no apology or explanation. The bar staff at the poolside bar (H20) need to learn to smile and appear less miserable. The spa staff give a snooty what are you doing here approach meaning that I was reluctant to use it. There is a surcharge for the indoor spa hot tubs / sauna etc and I was told this needs to be booked in advance. A welcoming smile would have been appreciated. If the spa is trying to be exclusive then the staff interpret this as snooty. The scenery is stunning.

Great location and nice hotel but not good enough for the price and only felt like 3 stars. No attention to details - uninterested stuff, dirt around pulls, no light on the stairs to the room, no hair conditioner and many small things like it. I would not recommend this hotel unless you are getting a significant deal.

It was one of the worse hotels I have stayed at . Bad customer service , horrible housekeeping and food .Will never stay there again

Got fooled by the pictures. I wished I looked at the reviews before I booked.

Very unimpressed. hotel is relying on a status it got years ago and isnt deserving. complained several times about issues with room - fans not working, power outlets broken - to be given an upgrade after 5 days, to a suite. however the suite is worse off. balcony doors wont stay shut, blow in from the wind. room next to a generator so noisy for trying to sleep. shower broken, doorframe held in place by plastic wedged and frames all broken. air gap under door into suite means cigarette and food smells go in.half the bars and restaurants are always closed, the idea of a bacardi breezer being a cocktail is a joke. location ideal for beach access.

Beautiful private beach. Spacious, clean room. Friendly staff. On property restaurants were not that good. village restaurants, which are only a short walk from the property, are more affordable and offer more choices.

The worth 5 star hotel. The staff need to be trained. The breakfast area is just terrible from service to cleanse to food quality. The only thing which was fantastic, the see so crystal and pure. and the rooms were clean. But you have shower gel and shampoo in one . No cosmetic paper tissue.

Enjoyed my stay very much. Staff very helpful. Upgraded to art hotel - room lovely - 2 bathrooms comfortable beds and lounge. Beautiful balcony overlooking the sea and a pool with fish.Breakfast very good, plenty of choice and very attentive staff. Pool lovely some of the beds over the water and with mattresses.Resteraunts in the hotel overpriced, but plenty of good, cheap tavernas by the bay.

Was very good

Loved the experience, the view from the hotel was amazing. Private beach was the highlight. Cant complain.However would say the variety for vegetarians were limited but happy overall.