Everything eas great except the 10.00 am checkout time

Modern and clean. Everything worked. Lots of hotcwater. Staff attentive. Swimming pool lovely.

This is nice and well operated hotel in a good location.

Overall a very comfortable and well located hotel

Large comfortable room; quality of food Personnel, excepting reception, not very polite

Large comfortable room; quality of foodPersonnel, excepting reception, not very polite

We were so disappointed with this hotel. We got on the plane in Buenos Aires to go to Salta but, because of fog, it could not land. They rerouted us to Cordoba and then they made us return to Buenos Aires (traveling with 2 small children). What made it worse, the airline did not have any available seats to Salta the next day. We would miss 2 nights of our 4 night reservation, which meant we had to cancel our trip altogether. I called the hotel from the airport once we landed back in Buenos Aires and explained the situation, and I was told by a sales person that there would be no problem on getting a refund, but that I had to go through Expedia. Expedia was very solicitous and said they would work on getting the refund. After 2 days Expedia got back to us and said that a manager at the hotel had authorized the refund. We were beyond grateful. About a week passed and we get another email from Expedia saying that, unfortunately, Marianela (not sure her position at the hotel), had rejected the refund. I personally called and spoke with her and she said because it was a nonrefundable rate, there was nothing they would do. She was aware of our situation but they basically did not care. I even asked if we could get a partial refund, but nothing. We thought it would be reasonable to get at least some money back since we could not use any of the nights. Unfortunately, Hotel Casa Real did not agree. Just be aware this is how they do business, which has nothing to do with hospitality.

We were so disappointed with this hotel. We got on the plane in Buenos Aires to go to Salta but, because of fog, it could not land. They rerouted us to Cordoba and then they made us return to Buenos Aires (traveling with 2 small children). What made it worse, the airline did not have any available seats to Salta the next day. We would miss 2 nights of our 4 night reservation, which meant we had to cancel our trip altogether. I called the hotel from the airport once we landed back in Buenos Aires and explained the situation, and I was told by a sales person that there would be no problem on getting a refund, but that I had to go through Expedia. Expedia was very solicitous and said they would work on getting the refund. After 2 days Expedia got back to us and said that a manager at the hotel had authorized the refund. We were beyond grateful. About a week passed and we get another email from Expedia saying that, unfortunately, Marianela (not sure her position at the hotel), had rejected the refund. I personally called and spoke with her and she said because it was a nonrefundable rate, there was nothing they would do. She was aware of our situation but they basically did not care. I even asked if we could get a partial refund, but nothing. We thought it would be reasonable to get at least some money back since we could not use any of the nights. Unfortunately, Hotel Casa Real did not agree. Just be aware this is how they do business, which has nothing to do with "hospitality".

Nice Hotel, clean and spacious rooms

Hotel was clean and friendly. The breakfast buffet was fantastic. The wifi needs to be upgraded.

The hotel was well located near the main sguare. Good restaurants and cafes were nearby. It was pretty quiet at night The room was spacious and clean. The staff were courteous and helpful. We had a nice start.

This was a nice hotel and good value for money, friendly staff and good sized room. A 10 minute walk to the centro area, but had restaurants and shops close by.

We thoroughly enjoyed Casa Real. The staff were very helpful around the hotel and also organising our tours.

Amazing Hotel.

They missed my reservation , I had to pay again, next day I called Expedia after 1 hours they finally found my reservation , until now I'm still waiting for my money back !!! They were charging me a bottle of water from barservice just because they saw an empty bottle on my room .

This is a great hotel. The rooms are neat and clean and very comfortable. The breakfast was copious. They have sauna and hammam facilities which freshens the body and mind. Staff is very friendly and helpful. It is situated in neighbourhood with very nice restuarants but I recommend you to eat in the restaurant. The food was excellent. Reserve it without hesitation.

Breakfast was average given standard of hotel. Room was relatively clean bar a few hairs here and there. Access to gym, sauna and small pool was convenient. Price is a bit steep but that seems to be the norm in salta

Wifi was awful throughout hotel and needs to be upgraded. Gym in dire need of update as well. Breakfast was good, standard Argentine breakfast, staff was friendly. Location was great and easy to get to by taxi from the airport, walking distance from many sights & restaurants.

The hotel was the right choice for our first couple of nights in Salta. The hotel is within walking distance to the Plaza and many restaurants including our favorite, Santa Gula.

The location is 6 blocks from the main cathedral square, and 2 from the restaurant and nightclub area. The hotel service was so personable and accommodating, we really felt at ease. The hotel shows some wear and tear-- particularly in the spa and pool area, though the availability and services (including massage) were excellent. Decent breakfast, and good restaurant food at reasonable prices. Nice to have a separate cafe on site as well. The room was very comfortable, but somewhat plain in decor. Still the personalized and kind staff more than made up for it. A very good deal, and a very comfortable landing spot. Note: Residents all know the hotel because visiting soccer teams often stay there, so it has serious cachet!

great location...very helpful staff...would go again