While I like the place and having stayed 2 times. A re-occurring trend I have experienced, is the inadequate restaraunt service. While staff are friendly, young and inexperienced. Trying to get an order in and catch their attention is challenging at best. It is not a shortage of staff, rather lacking in direction and customer service training. I was not alone in this, watching others equally trying to get their attention aswell. The restaurant both times was 20% full. Food is good. Place is overall good for work visits. But the restaurant service needs improvement, this would make it an enjoyable stay.

Booked family room for me and 11yr old and 14yr old i can safely say its the biggest room we ever had.

Walls are paper thin. It’s loud, and the doors slam shut. Room looked nice and was clean. Staff were nice.

Great customer service from Annemarie who called in advance.

Very good

The staff in the lobby were absolutely amazing. They were accommodating and helpful. The rooms were clean. Hotel is within a few minutes of the city center.

Much nicer on the inside compared to the look of the outside. Had to explain what a white wine spritzer was but food was good. Staff didnt always understand what we were saying. On an industrial site which we weren't aware of when booked.

nice hotel, but not close to downtown and other restaurants/pubs. Restaurant in the hotel was good, hotel was clean and staff friendly and helpful.

Hotel is extremely noisy. Didn’t get any sleep on both nights. Manager unable to deal with drunk Gaelic team parents in reception. Meanwhile, children running up and down corridor banging on other guests doors. I thought it was illegal for children to be in the bar at 2am in Ireland. Complained on several occasions but nothing done nor apology offered until I complained with other guests. Soft close needs to be placed on doors. No air conditioning in rooms either. Will not be back. Avoid. Avoid. Avoid.

The room was clean. The radiator was on and set to 20. Room was rather warm, it was 18 outside, so got a bit of a breeze when I opened the window. It has a timer to go off at 8pm and back on 8am. You cannot control the temp of it either. Took a few hours to cool down with the window, but by 11pm it was fine again. Overall it was ok for a night.

Amazing service from check in to check out. Friendly staff and happy to help. We ate in the restaurant and bar and again 5* service. Very clean and comfortable room.

The room was clean and spacious. Staff was all nice. Our room was noisy. The first night we could hear people talking in the adjacent room in the early morning even though they were talking normally. The second night the noise primarily came from the restaurant below our room. They had an event and music playing until 11.

Like staying in an American chain hotel. Set amid car dealerships and totally unwalkable. Otherwise nice big room. Very clean. Helpful staff at front desk.

Great for my motorbike trip

Nice clean hotel. Staff pleasant. Room good. Bed comfy. Paper cups are not acceptable these days. Food good.

Nice hotel, excellent and helpful staff. Good value for money, rather far away from the city, but overall a great place to stay!

Nice hotel but WiFi service almost non existent

Room was clean and in good order. We had a good stay.

Area commercial. Not quiet. Noisy staff.

Everything was great, food was good, service at dinner and breakfast was great. Comfortable rooms and nice area the hotel is located.

Very basic rooms for the price

Excellent - highly recommended

Great location with lots of parking. Property is a bit dated but seems to be slowly making improvements, new heaters. Rooms were very very warm. Thermostats could not be adjusted, even opening the small window did not cool down the room. Nice to have a small refigerator in the room.

We stay for one night, the room was very comfortable and warm. Breakfast was also good. Friendly staffs, and Waterford is magnificent

Great hotel a short taxi ride from the city. Basic rooms, beautiful bar/restaurant area. Reasonably priced, would definitely return. Only disappointment was the wine with dinner which wasn't great

Clean and tidy with friendly staff, good free parking and a decent sized room, however the overall impression is one of a once premium hotel, now trying to make the best of the slightly fading facilities, in need of some spit and polish along with some light refurbishment in places and perhaps a little light on resources at busy times

The hotel is nice. The desk staff was friendly. Our room was comfortable and I have no complaints. The breakfast buffet was acceptable but not stellar.

The hotel staff were friendly and helpful, the food in the restaurant was good and good value. Some areas of the hotel are looking a bit tired, but I will be back.

Property was on the edge of Waterford but the drive to city center was easy. The room was large and bright with a great king size bed. A bit of noise from a large group in the lobby till late in the evening filtered down to our room. Suggest hallway doors be closed for more quiet. Otherwise a very good stay.

Only stayed for one night but was a friendly well run hotel

The rooms were clean and they had a restaurant and pub.

We had a great stay friendly staff and nice rooms. Food was excellent also