Santa Maria - second visit Hotel tired and rooms need upgrading Very clean, but basic Big down point is no air con - a fan was provided but not really any use Food in the restaurant had plenty of choice Evening entertainment basic but the two female staff were extremely friendly

I loved staying at the Santa Maria it was close to the beach and a lot of really good restaurants close by including the food in the hotel which we stayed half board. The staff were very friendly and very helpful at all times I will stay here again and have stayed several times before. There is plenty of sun beds the pool is well maintained with a pool for the kids. The entertainment team are fantastic keeping the kids and adults happy. There is something on each evening in the bar to suit all tastes and if that dosent suit you don’t have to go far to find what your looking for with a wide range of bars along the street of the hotel making it great if you don’t want to have to walk far. Across the road from the hotel is a hyper Dino for your food etc and also close by there is a stop and shop supermarket with lovely fresh pastries etc all you need between the two of them if your staying on a room only basis.

Overall the hotel Is good and the accommodation are also very nice. I’ve been there for a week d and the room I had had only stairs access also with the balcony on the street side which wasn’t that great because of the noises of “happy loud people”. Not that great for kids. I think the hotel should inform about this inconvenience at the desk. I don’t think I will Come back.

Nice location Friendly staff all good

Great location staff was brilliant, nothing bad

Stronger faster Internet would be much appreciated. Even when I was “ Connected “ to the internet, I still could not access the internet. Our business was delayed back home due to this issue. We have traveled to many other countries and have not had this much difficulty. It is very frustrating.

Excellent location and pool area,rooms are a little tired but good,the hotel food wasn’t stand out but ok.overall we would recommend this hotel and would stay again.

Location is excellent The rooms are clean but the furniture needs to be replaced/upgraded as it’s looking rather tired.

Food great, staff great, location great, only downside was rooms could possibly do with a little bit of tlc

No air conditioning! Horrid buffet food, noisey hotel

We booked a studio apartment but were put in a two bed apartment instead. It was a lovely room but needed a bit of upgrading. The kitchen area was dated and units were falling apart and the sofa was very uncomfortable.

No sea view room on arrival but was rectified the next day. Room clean and staff were friendly, well maintained pool area and the food was lovely with a great variety of choice.

The room size was excellent (seaview studio) with a good size living area, small kitchenette, bathroom and small separate bedroom but this hotel is in serious need of a face-lift. No air-conditioning and just one small and ineffective portable fan, which didn't stay on when you went out unless you left a key in the "electric" switch, meant it was roasting hot all the time and difficult to sleep. Beds were comfortable, staff were friendly and helpful and the location is excellent - just a 5 min downhill walk to the beach. The food was much better than expected - great range for breakfast - cereals, fruit, porridge, cold meats and cheeses, hot items (scrambled, fried and boiled eggs, bacon, sausage, pancakes, churros, beans), various breads, rolls and pastries. The coffee was awful but everything else was good. Evening meals also had a very good selection and items were replenished quickly even at very busy times. Bottles of wine only 7euros too.

pros: Nice location, 5 mins from beach, close to aqua parks and loads of bars restaurants clean and friendly good value for money Cons; the world most uncomfortable memory foam mattresses buffet, was ok but small and samey. I recommend B&B over half/full board

Staff were great;the food has improved alot

Just returned from a 10 night stay at the Santa Maria, location is excellent for everything you need, in the middle of Fannabe and playa las Americas so everything is on your doorstep. Although the hotel itself looks a bit tired, for a 3 star hotel it has what you need, pools of which 1 is heated, pool side bar,plenty of sunbeds although if you are the type that requires to be right next to the pool then you do need to get these early. The staff are extremely friendly. The local animation team try their best although the daytime activities do need to be advertised better, mini club disco held every night down in the Irish bar,my little girl aged 7 really enjoyed this. Its great for meeting other families with kids which makes life easier through the day when they have made friends. The rooms themselves are basic but do have microwave, hob top, and all cutlery. Housekeeping is 5 days a week (non on Thursdays or Sundays) food is typical of any half board hotel, but we certainly found something to eat from the selections. Wednesday is BBQ night and this is superb. You are given a card and any extras you require i.e evening drinks with your meal, drinks by the pool and any snacks from the poolside are on an account system, it is best to pay this every night to keep on top of your spending but we didn't find this a problem. The Irish bar is pay as you order so this was much easier to keep the eye on the pennies. no issues in returning back to this hotel in the future.

Everything was great but as most others have stated air con would have been appreciated

Food was okay but why charge for water with dinner? Air conditioning in the room and more comfortable furniture was have made this hotel much better.

Plenty of sunbeds. Pool is very clean and area is well looked after. Bar prices very reasonable. Room cleaned daily with fresh towels provided. We were half board and felt the breakfast was very good however the evening meal was not as good as our previous stay. Too many fish dishes with the smell overpowering in the restaurant. Would probably just book bed and breakfast next time as lots eating places to choose from at reasonable prices.

Basic rooms we were disappointed with ours expected more for what we paid. Wouldn't recommend half board as food is really bad seems to cater more for Spanish tastes.

3rd time in this resort this hotel is in great area. Food was great loved the barbecue night and champagne breakfast . My only complaint was I had the worst balcony ive ever had in my life I had emailed the hotel and requested one that gets the sun, I got no reply and no sun or view. Luckily my sister was there she had lots of sun and view she had booked well after me . So my advice would be dont have a special request . I would go back to this hotel and perhaps be luckier next time .

3rd time in this resort this hotel is in great area. Food was great loved the barbecue night and champagne breakfast . My only complaint was I had the worst balcony ive ever had in my life I had emailed the hotel and requested one that gets the sun, I got no reply and no sun or view. Luckily my sister was there she had lots of sun and view she had booked well after me . So my advice would be don't have a special request . I would go back to this hotel and perhaps be luckier next time .

We stayed here easter 2017. The location of the hotel was great, 5 minutes walk to the beach, bars, restaurants and harbour. I would stay in this area again and I don't normally return to the same area. The hotel room was clean and comfortable, the HUGE balcony on the family room was amazing, overlooking the beach and harbour. You can see both sunrise and sunset from there. The pool was small for the size of the hotel but had really shallow areas for practising handstands. Inflatables are not allowed, this is because the main pool is small. The sun lounger are pretty uncomfortable but you get used to what you have. The breakfast is the same as every other hotel I have stayed in, full English and croissants for my family. Evening meal was limited, my daughters aren't fussy eaters but when most food is spiced, there was little choice. We paid for half board but only are there 3 times. It has to be the worst I have had for variety of food, but the food was hot enough and tasty. 3 stars is just right.

We stayed here easter 2017.The location of the hotel was great, 5 minutes walk to the beach, bars, restaurants and harbour. I would stay in this area again and I dont normally return to the same area.The hotel room was clean and comfortable, the HUGE balcony on the family room was amazing, overlooking the beach and harbour. You can see both sunrise and sunset from there.The pool was small for the size of the hotel but had really shallow areas for practising handstands. Inflatables are not allowed, this is because the main pool is small. The sun lounger are pretty uncomfortable but you get used to what you have.The breakfast is the same as every other hotel I have stayed in, full English and croissants for my family. Evening meal was limited, my daughters arent fussy eaters but when most food is spiced, there was little choice. We paid for half board but only are there 3 times. It has to be the worst I have had for variety of food, but the food was hot enough and tasty.3 stars is just right.

Three star hotel.Food has improved since last stay,Rooms still need modernised,getting a bit it dated now. Reception can be a bit lacking sometimes with information etc.Better traing needed here for personell. Dining room needs expanding shortage of tables at times,not very nice when your hunting for a table! having said that,their presentation for christmas dinner was outstanding,worthy of a four star hotel,well done for that. The price would have to be right for me to return.3 stars max.

check in , I waited over 2 hours & was advised my contract was with hotels.com & not them. I booked 2 rooms for friends, direct with hotel who checked in without delay ???

Have stayed at the Santa Maria more than half a dozen times now- that says something!It is ideally placed for everything required; it is clean, well maintained and the staff are always friendly. Have stayed in many differing apartments, from studios to two bedrooms - all have been very nice, no issues at all.Only small bugbear- pool bar closes at 6.00pm, which is around the time people are looking for a sundowner before getting ready for the evening. The only alternative seemed to be the Irish bar- a dark, enclosed place....not good.

I found the rooms quite uncomfortable because there was no air conditioning.The beds were comfortable, bathroom was cleaned daily with clean towels daily. I found most of the staff were quite happy to chat away among them selves and didn't acknowledge that I was there. The food in the dining room was well presented but there was never any hot food, I found what ever time I went in for breakfast or evening meal the food was always cold.

Good size room beds comfortable cleaner was not up to scratch anything not right just complain they sort it immediatly

Overall ok. But Internet access in the room was awful and very expensive.

I enjoyed the stay at Santa Maria quite well. The room was very clean when I moved in. The layout of the room is different from any others I've stayed in, it is long and narrow instead of a more square design. The bathroom was nice and it had a good kitchenette and dining area, plus a living room section with a balcony overlooking the pool. The wifi performed to my satisfaction, and this is important to me, especially since there is a surcharge, but it is not expensive. They have a really good breakfast too (free of charge).