Reception staff very friendly especially the lady working the late shift. 4 night business stay, bed was massive and very comfy and room was passably clean. The whole place could do with modernization. Gym does not open till 9am which is daft as when staying on business you need to be at work by then. Sauna, steam room and pool was nice and a bonus to have the use of. Breakfast service was painfully slow, 3 of the 4 days it was a menu service which took ages to come out. Other day was a buffet style set up and the food was warm rather than hot. On balance I will stay again provided the price per night is not over £110 inc breakfast for a double room.

Its a quiet property with elements of by gone elegance. Needs to be updated and smartened.

The property felt like a time warp going back to the 1980s with the wear that would be expected. The room and hotel felt very tired. Our room had a shower head that was cracked which allowed for gushing water to come out when turned on, the air con did not work, the fridge was placed on top of the worktop leaving a gap in the cabinetry that once housed it. Overall it was disappointing.

The hotel is looking very tired with worn carpets and decor. It could be lovely with some TLC Food lovely, but bar service and prices is an issue Breakfast lovely and lovely waitress, Charley

Booked for a visit to the Royal Windsor Horse Show 10 minute walk from the train station, excellent staff nice relaxed vibe . Unfortunately the swimming pool was closed for refurbishment but was advised of this before my arrival

Restaurant very good for lunch and breakfast Overall hotel very tired and could do with some tlc

The room was large and comfortable but very warm as there was no air conditioning. Check-in was a bit chaotic as they didn't seem to know what had been paid in advance and what hadn't. I was only able to have breakfast one day of my stay as breakfast didn't start until 8am and i had to leave before that but the breakfast was good. The biggest disappointment was that they emailed the day before my stay to say the pool would be closed for refurbishment - they must have known about this at the time of booking and it was very bad practise to leave it so late before informing guests. When we checked in, there was no apology for the late communication. I probably wouldn't stay here again.

The staff at Frederick's was so helpful and friendly and personable. I felt very cared for and welcome, which is nice as traveling can be a bit lonely. The only reason I am not giving the property 5 stars is that the pool was under renovation, but it won't be next time I come back.

The staff were exceptional, as they were happy to be working at this marvellous hotel!

Dated

The food and staff were good, but the room was cold and the hotel good do with some TLC in places. It was close to where I wanted to be but I think it's expensive for what it is.

Very smart and furnished/decorated

well priced for the area, but unclean and run down.

The hotel looks very nice and my room was very nice. My room was spacious and clean, and had a large bathroom. It had a king size bed that was very comfortable and good wardrobe space. However, upon arrival the room felt cold, and the bathroom felt very cold. The bathroom central heating radiator wasn’t working, and with the outside temperature being near zero, the bathroom was very uncomfortably to be in. The hotel must have known there was no heating. I did complain but nothing was done to address the problem. Luckily I had taken my own toiletries with me as the tiny amount of shower gel provided wasn’t enough for 2 days of cleansing, and it wasn’t replaced by room service. Milk and coffee in the room was also not topped up by room service - so I bought some milk from a Tesco store and kept it fresh in the cold bathroom. I had dinner in the hotel on the first night, but I was informed that there was a Christmas party at the hotel that evening, and I would have to dine early - I was made to feel like an unimportant customer - which I didn’t appreciate. Consequently I went to the dining room earlier than I would have liked to. I was the only person there and the room was uncomfortably cold. I ordered sea bass fillet on a bed of gnocchi - which I didn’t enjoy. The sea bass fillet was meagre, and the sticky toffee pudding desert was served below hot, and I didn’t enjoy it - In fact, I wish I’d have gone elsewhere. I didn’t eat in the hotel after that bad experience.

Hotel Ok but booked for spa facilities and very disappointed to be told they are only complimentary 5pm-8pm and a significant extra charge to use in the morning of our stay. Never experienced this anywhere else.

Beds were so uncomfortable it was like sleeping on a water bed. Rooms were tired and dated. In need of updating. Breakfast buffet was disappointing, eggs were like rubber. Coffee wasn't nice either.

Nice quaint English hotel and spa. Very peaceful. Staff are extremely friendly, polite and helpful.

The property was clean and the breakfast was good. On the Saturday they let you choose a breakfast option but on Sunday it is breakfast buffet and self service. The staff are very friendly. I was very disappointed that the pool was only complimentary for guests to use from 5pm to 8pm. Before 5pm, you have to pay to use the pool. The room AC didn't cool the room but they provide a fan to help on warm days. The property is a 10 min walk to the train station and a 15 min walk to the town center.

A disapponting stay at this so called 4 star hotel. Advertised as spa access with no restrictions stated on the hotels.com website or their own website however there are restrictions and access is only between certain hours on the day of check in. Use at other times is charged at £35 per person!! Breakfast was also disappointing we were first in the breakfast room and the food was dry and looked (and tasted) like it had been left out for a long time. We were not the only guests that had issues with the hotel and when i approached the hotel staff to complain i was told that complaints were only dealt with via email and that noone would be listening to what i had to say.

Everything

Good food, lovely spa, at the price it’s better than the reviews would have you believe. Some of the rooms do need a refurb or update, but other than that no complaints.

The reception/check-in staff were very helpful and friendly. Nice, spacious room with balcony. The warm welcome upon check-in made me realise that a lot of hotels have lost this personal touch.

Hotel is very nice overall but needs refurbishing in some public areas and rooms (particularly bathrooms). Some staff very pleasant and helpful but some indifferent.

The place looks tired and run down for a 4 star rated hotel i expected better when i checked in i felt the receptionist was arrogant and surly towards me.. i stayed in an executive suite the mattress was sunken and very uncomfortable and i struggled to get a good nights sleep The bathroom the water press was non existent The restaurant the food was mediocre, and i had to look for staff while waiting to be seated. For the amount i paid for the reservation i expected more when you consider just a few yards along the road The Holiday Inn provides much better service/facilities than Fredricks very dissapoonted

Hotel in a poor state of repair - nothing like the photos presented in the profile. Areas of the room were chipped & broken and poorly cleaned. The spa areas as well were in dire need of restoration - form the photos implies it is a 4 star property but the bathrooms particularly bad state and the shower hardly working. Electric heaters everywhere. For the price paid was extorsion to only see the true state once we had arrived and had been for 'luxury' weekend away...... Very angry & disappointed

I was staying for one night for business and had a terrible experience. After putting my belongings into my room I went out for dinner but when I came back my key wouldn’t work on the door and neither would the master key. I was then moved to another room but didn’t have any of my belongings being told the door would be fixed in the morning so I could take my belongings. The door wasn’t fixed, instead I had to go to work meeting a customer in the clothes I had worn the day before, with no toothbrush or deodorant to use which was very embarrassing. After finishing a days work I then went back to the hotel to get my belongings because they had finally fixed the door but they had packed all my things for me which I did not appreciate while I was away, thankfully I had no valuables in my room. The bath was also pretty dirty as you could see the layer of grime washing away as I used the shower and the overall condition of the room was very aged. I was given no compensation for this or even a satisfactory apology from anyone, it seemed more like I was just making the staff annoyed that they had to deal with something. I travel a lot for work and stay in all kinds of places but never leave a bad review but I don’t want anyone else to have to deal with this. The locals did tell me to avoid this place but i thought how bad could it be.

Nice hotel, could do with a revamp. Pool fun, spa bubbles and water spouts not working. Room TV nottined. But staff, room and food excellent.

The hotel was ok. Looked very tired. And the same with the spa. Neither the steam room or sauna were particularly warm. However the best part was the 6.30 wake up to music blaring out of the kitchen situated near our room. And being told at reception there wasn't much they could do And the smell of weed the night before by the fire exit. Maybe linked? Shower in the room not great either, overall a very dated hotel. Wouldn't rush back.

Wonderful hotel full of artwork, but kitchen and cleaning poorly managed. Swimming pool stone cold, cover broken. No senior management and no everyday money. Half the hotel refurbished. Book a suite or take your chances.

Faulty Towers II is what we now call Frederick's . No question this hotel once had a glorious past. We stayed there over the Christmas period for 5 days in the "Bridal Suite". The hotel is poorly managed with management lacking direction and purpose. Events : upon arrival we went to our bedroom . The bed was not made and had old blankets stuffed in a cupboard , the replacement duvet had urine stains on it , carpets had not been vacuumed. After 3 days after complaining we eventually had the hallway vacuumed, however the room was never vacuumed and the sheets replaced, although a load of towels was delivered, and new cups and glass ware, which had to be returned as not properly washed. on 2 day we had no hot water and no one came by to let us know, so went to thew front desk to see if they could give us a room to shower in that had hot water. We showered in a no show room which had a Christmas bottle and puddings in it . We were told all the guests got this for Christmas , except us. Clearly no clarity in management For breakfast for the first day we were told that the chef does not do scramble eggs and the breakfasts were a 1/5. The hotel badly needs some TLC as there is a major need to use touch up paint every where. It definitely is running at a loss and I am not sure why it is still open as it looks like it is being run by an non interested administrator. At night we had to use a head torch to ensure our safety in the unlit halls. Hotels. com should de-list this hotel.

Three days before arrival we had a phone to say all of Spa facilities were closed, negotiated a free dinner on one of our nights stay, our room upgrade was terrible, bath would not drain, extractor fan not working, heating was broken/off ? Given a mobile heater. Felt very sorry for the staff as I have to admit they were very nice under difficult circumstances

Great little hotel, spacious rooms, friendly welcoming staff. Didn’t eat there so can’t comment on food. Only negative was the spa/leisure side was closed due to essential maintenance, which was only announced on the day of arrival.