A good stay slept well, quiet room for family (1) friendly and helpful staff great breakfast

The hotel was suitable in distance for our evening at the races

Arrived earlier than 3pm which was checkin and was allowed to checkin and go to the room no problem. We went out to see family and when we came back was very busy and loud in the bar and people outside. Room was lovely and comfortable and everything worked, iron, kettle, shower, tv, wifi. Breakfast was fantastic. Cooked English and cereals, muffins etc. Well worth the money. Will be staying again

Friendly helpful staff, but my room was rather tired and in need of some tlc !

Ok

We stayed at the Holiday Inn Express Braintree three times during our visit to the UK. We were particularly impressed by Kinliegh who seemed to be here, there and everywhere but still had time for the guests. Two observations, the temp controller in room 143 wasn't responding to altered settings and displaying an error message. The breakfast room seems inadequate for the number of guests compared to other Holiday Inn's, It's something we also noticed from a previous stay in 2016.

Excellent staff great breakfast. Let down by tired bathroom Also air very good easy to adjust to either keep you cool or warm you up best had in hotel for a while

Last minute booking for work. 7am breakfast was nice. Don't usually have time. All of the staff i encountered at late check inn and early this morning were absolutely brilliant.

I was pleasantly surprised with the Holiday Inn express hotel in Braintree. Excellent service from very pleasant helpful staff. Room very clean and nice. Breakfast was also very good quality. Would recommend anyone to stay here.

Convenient, reasonable price. Fabulous staff. Good breakfast.

Very helpful staff at check-in and breakfast. Large room with plenty of space for 4 of us. Nice and quiet at night. Air con was a bonus.

I enjoyed the breakfast.

Fabulous, yes the rooms could do with a little updating and certainly the step up to the shwer in ny room may be an issue for others but its a great place to stay with the dog on travels. If you are with a dog, Cambridge services dont allow dogs inside but Rugby services is better and does. The staff at this HI werre all btilliant and breakfast has a good range of hot and cold options.

Beautiful location, clean and very friendly staff that will go above and beyond to meet your needs. The hotel surely made our trip more pleasant. One of the gems of Colchester. Keep up the good work guys.

Very pleasant place to stay staff Excellent

The hotel was clean throughout. The room was a good size and again very clean and nicely prepared. The staff were friendly and helpful. A minor issue with the showerhead was noted and I'm sure will be fixed

Great location just of A120. The staff are super nice and helpful. Always helping with a smile. The rooms are clean, comfortable and large. The breakfast is varied and very nice, with a Gluten free range. Also a lovely little bar for a cheeky little drink after a long day. Non alcoholic drink also available. Thank you Braintree Holiday Inn Express

Appreciate the limitations on what can be produced from a microwave and grill, the choice and quality of food was pretty poor.

All good

Bed was very hard. Staff very pleasant and helpful. Parking good. Location good. Breakfast good.

Very comfortable hotel, large rooms, good beds, very freindly service and excellent English breakfast - recommended!

Great location , excellent quick , polite and friendly check in. Good size , clean and comfortable room .

I enjoyed my stay. It was clean, the room was spacious and the complimentary breakfast was a nice touch. I was only disappointed as we had been given a room with twin beds as opposed to a double bed. I’m pretty sure I selected that option on checkout but apparently not as I was informed by staff that I had selected a standard room which meant it could be randomised.

Convenient and friendly staff, only issue the aircon wasn’t working in the room. Breakfast was nice.

We prefer a hard bed but this was solid. Appreciated the aircon on a warm night but the unit was very loud. Cooked breakfast extremely average. On the whole not worth the price paid.

Nice, clean hotel, excellent breakfast buffet selection, from full English items such as sausages, bacon, scrambled eggs, hash browns, beans, tomatoes etc., all well cooked and from high quality products, to a range of cereals, yoghurt, fruit, pastries, croissants, jam, toast, fruit juices, selection of coffees etc., etc. Very, very nice. Nice and clean hotel, good friendly staff, lots of free parking, really easy access off of a dual carriageway, well positioned location. Tea and coffee options in your room, as well as kettle, TV, ironing boards and irons, shower gel, shampoos and the like. All in all, a good choice. There were some downsides though. Rooms need a microwave and fridge - seriously, it's 2024 - these are as basic a requirement as a bed! Being able to keep food or liquid chilled is important, and many people need a fridge to keep medical items cool. Secondly, there was a LOT of traffic noise in the early hours, from 4am or 5am onwards, where numerous commercial vehicles and their drivers head out on an early start. Where they leave the hotel property to join the main road, there is a camber and slope, meaning there was a high amount of revving of engines and air brakes, to enable them to avoid stalling the trucks. It was quite a hot night, so we had to have the window open, meaning the noise was LOUD for us. Maybe it wouldn't be so bad if the windows were closed, but our experience was based on having them open due to the heat.

Really good value for money, and everything we needed. Room was a good size

Great property, clean. Comfortable bed

Very comfortable nights stay, clean and everything we needed in our room. Very good breakfast nice selection.

no where nice to walk in the area!

Had a very comfortable stay. The only downside was the limited evening meal menu

The inside is room reception & dining facilities were all excellent. However, aaI marked the area around the property down to 4 star owing to state of the smoking area in front of the hotel. It was dirty with stamped our cigarette buts and spilled drinks. It would be better sited around the corner in the car park.