Really bad experience with service, one of the worst Hotels ever. Never again

So far the worst Hotel ever. Problems everywhere you go, they will overcharge you, they don’t care about anything just how to get more money out of you. There reception is a pure disaster, staff confused, they reply on everything “yes siir”. They have hide all prices, if you find some price on the menu, the price is wrong. If you complain, you have wrong prices, they will tell you “yes sir”. They wil treat you like a robber during check out process, checking you multiple times if you had paid by security inspection. Every day some negative surprise. This hotel needs to change management, it’s one big disappointment

Boracay is amazing.

Good green views from the room, the pool was nice and warm, since the sun is shining on it most of the day. Menu had plenty of different dishes and drinks, with buffet breakfast. Prices were ok. Transport forth and back for closest beach and multiple places every hour, the staff will inform it well. Welcoming and peaceful hotel to stay in. Staff was friendly and very helpful. Only negative was wifi, it was working pretty badly for us. Recommend for all kind of visit!

always fail to connect to wifi

It is located in the farthest and no beach at all.

Fabulous resort. Big and lots of pravacy but staff is very nepetistic to Filipino guests, also hot tub was broken

The property was quiet but the line going down the d mall was always long.

Celebrated my birthday at the place and the staff made that experience memorable! Darel helped my uncle set-up and his team brought the cake while singing the birthday song. This place is highly recommended not only for the scenery and the facilities but also the staff.

Alta Vista is a tad run down and the room was not as advertised. We did not have a microwave, though we had specifically booked a room for this purpose. Wine glasses were not present and when items were questioned we were told it would be rectified but it never was. Our AC was not working on check in and had to be fixed. The in room safe failed and my husband was blamed for this by the staff. However the staff in the restaurant and the shuttle bus drivers were fantastic, going out of their way to assist us.

we booked a 17 person wedding party at the Alta Vista. The time we spent there was excellent. It excellent service started from the moment we arrived. We were able to get all 5 rooms early check-in for no extra cost. I have never seen that in any other hotel. The rooms were great, spacious and clean with high ceilings. The pool was amazing with a great hill-side view overlooking a valley leading to the ocean. Our wedding was great as well. My bride has some difficulties and we ended up starting 45 minutes late, but the wedding coordination team could not have been nicer. I will finish up by telling you what my wife said to me the night of our wedding. when we were at the dinner table eating: “Everything has been so much nicer than I thought it would be”. I agree. I have to go back again, just to say thank you for the excellent personal service we received. By far the best hotel experience I have ever had.

The hotel has an extremely nice viewing as the hotel located on the hill , but far far away from attractions and fun! The hotel provided a free shuttle to the city Mall every 30 minutes and you have to get another transfer to the station 2 by your own , it hassles. A very safety hotel for the kids, lots of gaurds. The hotel also have a free shuttle to the best white Beach in boracay , be prepared for it with food and drinks coz not available on site.

In a very quite area on top of a hill great view , nice pool , good transportation, good breakfast , only problem road works on the way from port very bad , terrible, when it’s sorted will be ok , private beach good , but not that private , white beach much better since president durite cleand it up its much cleaner and pretty 👍

Small hotel with great facilities, beach Butler, Ben is awesome! He worked so hard and cared for all guest with a bright smile, made sure we were well taken care of and stayed hydrated, really made our stays unforgettable, for this alone we will be back

Overpriced. No late hours facilities, no food after 10pm, no drinks after 10pm. One facility area is used for everything ,restaurant, bar, coffeeshop. Transport from hotel is expensive, and hotel promise full assitance for guests to the airport.which is not true. Transport for guests to the airport was used as employees pickup also on the way to the airport. Breakfast buffet is very filipino.no western choices,only 3 items on the buffet. No juices,no drinks only ice tea. One kind of bread. Space is over crowded. Staff seems helpless mosy of the time. Hotel assigned wrong pickup times. Shuttle service to the clisest mall only.they stopped providing transport to any farther facilities.road from hoyel to down town is ruins,constant work in progress. Constantly jammed with traffic. Hotel is overpriced for the services and services it privides. Bad experience ,last time to go there. Never again.

The hotel is very far from the beaches and though guests are ferried to Puka Beach, the first trip is at 8am and the last trip at 5pm. I’d like to swim at 5:30am or 4pm so this hotel is not for me. As for the service, I appreciate that the hotel staff were consistent in their customer service (not favoring tne foreigners). Breakfast buffet could be better.

Excellent place to stay if you prefer quiet and calm environment

The staff are friendly, cheerful and accommodating.

Very nice property. Pretty. Great pool. Beautiful view of Boracay. Puka Beach nearby. Restaurant was nice. Could use a few more western choices. Breakfast was good. Room was nice. Two story. Air conditioning unit in upper level was a little loud. Staff was courteous and helpful. Van provides transportation to the city mall area. Then local transportation to other spots. Overall a very pleasant place to stay

The staff is extremely friendly and were patient with many guests... But I had to ask several times for bath towels, both when we checked in and after cleaning. The location is remote to d mall, but they have shuttle to Pucca Beach which is allot more chill than any of the three stations where we done every night. All in all good stay and would recommend.

Poor wifi internet connection. Slow on hotel check out procedure.

Power went out and internet was spotty at best. the staff was good, but not having reliable internet was a contributing factor to us not being notified our flight was canceled and therefore lost sleep and had added stress to the trip

All is good except when we found a fly in our welcome drinks.

Though its clean and spacious, you can see the sign of aging from the rooms. But the breath taking views compensates all its shortcomings. No room slippers and bathrobes available in the room. But i think you can request it but i just didn't bother as it should be readily available in the room. The breakfast buffet is "acceptable" on some days, and "just ok" on some. But you better be early in the breakfast as the hotel is full of Chinese tourists and they will finish everything up in just a blink of an eye. The pool was just awesome. I dont mind it being a bit far from Station 1-3 of Boracay as the hotel offers complimentary shuttle to and from D'mall where they have a proper waiting area / lounge. and also a shuttle service to Puka beach where Alta Vista have their own private area for their guests.

Although the room was spacious it had bed bugs. The food selection selection during breakfast was so so. Its hard to get a table for breakfast as it had so many guests. Fortunately the staff were always nice enough to help us get a table. Though there was a shuttle provided going to beach the guests particularly the Chinese didn't line up. They would just push their way without regard for other guests. Quite rude for tourists.

It was overall an enjoyable stay. The main tourist area can be a bit overwhelming being solicited every two minutes on a walk is a bit much, but you get used to it. A beautiful island to see.

Happy with my stay! Will recommend to my friends and family!

Booked 3 rooms. Check in was very slow for all three (three different times). Resort caters to big (Southeast Asian) tour groups. For the first room, the front desk girl asked what my relationship was to my mother in law & what our nationalities were (I am Filipino, she is Chinese) and basically questioned why we were together. Was very odd. It is too bad their service wasnt better, I probably would not stay here again. There are many other options on the island...try the Hennan Regency instead.

Needs to make improvement on the quality of foods. More international Menu and less local.Needs aboid use coconot oil in the preparation of foods. Should be use Canola Oil.

Pro: Better than what I expected for the price I paid. Love the infinity pool. Free shuttle service is efficient, Staff are polite. Room are big and comfy.Con: Trip to town takes about 20min.

I rec=served this hotel because of its location, away from the Vegas like strip along station 1 and 2. This was more family friendly and peaceful location versus the busy and chaotic side of Boracay.The staff were always courteous. The buffet breakfast was up to par with hotels in the states with an added bonus of Filipino entrées. Yes! Also, even though they did not let us know that the pool was not functional during our stay, they offered for us to go to the near by hotel and use their pool.The only negative experience we had was that the hotel representative made us believe that the fee of the van we were using for the island tour would be of the same price whether we had them call the van from outside sources vs. if we got the van ourselves from outside the hotel. BEWARE.The loft unit was really nice for 4 people. It gave the people some privacy versus having a simple open hotel room for 4 people.

Staff are really nice and the spa was very good also but theres horrible smell in the room.90% of the hotel guest are big groups of Chinese so you might feel a little outsider...