There’s are holes and defects everywhere. The place needs clear restoration and attention. Elevators make a loud banging sound when closing n sounds unsafe. Holes in the room sofa, chair on the balcony by and just down right clear neglect.

I traveled with my family and we had an amazing time! The staff is friendly, welcoming and the service is great. They have great entertainment for everyone and the resort is family friendly. The rooms can use a little upgrade but overall we had a wonderful time.

Me and my family of 4 stayed at Iberostar Waves Rose Hall Beach from August 1-6, 2024 and we enjoyed our stay. There were 4 main restaurants (Italian, Japanese hibachi, smokehouse, and main buffet). We tried all 4 and the Japanese one was the best. You need to make reservations for this restaurant and I would do it sooner rather than later. We flew in on Thursday evening and waited until Friday morning to try to make reservations for any of the nights we would be there and couldn’t get in. Finally, we showed up on Sunday night and asked the restaurant directly and they alllowed us to eat without reservations. We were able to eat on a Sunday night because they were going to be closed on Monday and then we were leaving on Tuesday. Please keep in mind that these restaurant do have a dress code… men cannot show up for dinner in tank tops and sleeveless shirts. The resort is “open.” Air condition is only in your room and dining/ common areas. Do not expect AC while from the lobby to your rooms. There is a night club that is located inside in one of the other hotels on the same property which is like a 2 min walk. The activity schedule were not truly transparent so we missed a lot of the events they had going on. The pool closed at 7 pm and just bring extra cash to TIP because everyone expects a TIP down to the very person making your omelet or fresh juice during breakfast.

This place was fun and enjoyable for the whole family

Overall, the hotel provided what I needed for a mini vacay - change of scenary. The staff was also quite friendly & accommodating. Room for improvement - the Japanese restaurant was closed on two of the three nights during my stay and fully booked on the one night it was open so that was disappointing. Also, renovative works including use of jack hammers & saws made it challenging to get quality rest in my room & on the beach. The offerings seem to have improved over the years & I would return.

I have state at other Iberostar properties before , and i love them all.

Second time staying here i love it and they got even better

We loved the pool area, the beach, and all the amenities. Very satisfied with our experience.

We arrived on a Tuesday afternoon and the hurricane Beryl arrive the Wednesday so bearing in mind due to the hurricane and what I see and experience I give a score of AVERAGE

It was clean and well maintained

Family had a great time!

The customer service was excellent and the food was delicious.

Didn't like that the cable was out.

The staff very good Property not crowded Activities very good Food excellent except the Italian dining disgusting. The bed is very uncomfortable/ hard could be better. Property is very clean. Beach too much sea weeds because of hurricane but was ok.

The staff is not friendly. We had some concerns / issues during our stay. I addressed them at the resort and they were ignored.

i really liked the star camp for my daughter. I appreciate the great staff. They were so nice.

Overall experience was great. A few staff needs training on customer services.

Really old

Very beautiful place and we’re glad we stayed here. Will definitely comeback here. Jamaica is the best Caribbean

Staff was not welcoming. Food was terrible. Would not go back.

Teach the staff when guest ask directions to a certain area, not to point instead take a few minutes show them. Give a tour of the facility to new guest if asked. I spent 5 days asking for help & staff kept pointing.

I had to change rooms because of a plumbing problem.

The staff was friendly and couldn’t do enough for us.

One of the best resort I’ve ever been. Food was amazing

Very nice

Great stay

Property was well taken care of. Security was good. Staff was very friendly and helpful even with the issues i had with my keycard being deactivated several times.

I loved everything except the food . The staff was amazing!

I request completed with kind words and a smile. The concierge Jovayne was exceptional

Property is beautiful. Pool and beach very clean. Staff is friendly. Drinks and food were excellent. I would highly recommend!

Food was great and pool area was lively. will definitely stay again

The service was excellent and the staff was friendly. And the food was good.