Staff Is Rude. You get what you get.

Great property.

The hotel is very nice. The food was amazing!!! Some of the staff were great. However, we were left feeling very disappointed and uncomfortable when we had all of our cash taken. It was as if someone was watching us as we checked in. They looked in the cabinets under the tv to find cash. We told guest services and they did an investigation and said that the employee did not have it on them. Of course they didn’t!!! We had the police come in as well. We received nothing in return for a large amount of cash gone! We were waiting for the police report to arrive via email. It has yet to arrive. We did not have our room cleaned after that. Other than that, it was a pleasant stay. Will NOT stay again!!!

I booked Iberostsr because I saw their property in Cancun and was in awe. The resort was nice. Staff amazing. Food pretty good. The beef patties at the truck on the beach …superb. Our room was ok. We had a slow shower drain which made taking a shower unplesssnt. All and all had a relaxing stay

Amazing time at the hotel

I liked the friendliness of the staff.

It was gorgeous all the staff was so helpful, the resort always has something going on and you have got to shop from the locals on the beach they have the best stuff

Was a very average stay. The property is nice, but not great. A good amount of amenities. The people are friendly(for the most part), but the service is the definition of island time. No one is in a rush and to get anything don't too hours.

Good place, great food, they don’t tell you that certain liquor that’s top shelf you have to pay for which is misleading for an all inclusive. There were a few times that I did see roaches. Other than that it was a blast. Rooms were cleaned every day and towels replaced, staff was extremely friendly and willing to get anything you want.

Great resort, the staff is incredibly friendly and very hospitable! Rooms are nice, I’d give them a B for cleanliness but deduct scoring because we had a broken cabinet and a broken door handle to our balcony which takes away from the aesthetic in my opinion. I’d say the biggest con of staying here is the food. It takes a few days to figure out where to eat with the best food. Buffet is mediocre at best, option for eggs or an omelette was our go to. We had great food at the Asian restaurant and pretty decent food at the steak house, although steak is cheaper cuts and are fatty. Horrible experience at the Italian restaurant, definitely do not recommend, not sure how they manage to make pasta taste so horrible. We’ve stayed here twice now and usually our only complaint is we wish they would bring on top tier food manager who understood they need to have a few stand out food options which make their guests dream of coming back. Room service is absolutely disgusting! We tried everything during our last stay and literally tasted a single bite of each it was just gross and looked as bad as it tasted…literally even the nachos!! The bars do a good job and the bartenders are great, but don’t expect top shelf booze of any kind unless you’re paying for prestige membership which gives you access to the bar with better quality booze. That said, if you’re not a big drinker then the well booze probably won’t bother you. Overall we’ve had two good trips here and would recommend.

I usually stay in the one next door (grand) but because I have young kids this time I had to stay in selection. It seems like they were renovating because there was construction equipment in the hallways. Also when I got to my room I had to request to be moved 3 times due to the strong odor of mold. They need to address this issue. I won’t be coming back and I wouldn’t recommend anyone stay there until the mold issue is resolved.

I will not go back

Food was disgusting, shows were terrible. Room service was horrible the food tasted old. Repeated the same shows over and over. Never again will i stay here

Hello, The property is pretty rundown and the main pool was often dirty. When we arrived- we asked to upgrade our room to an ocean view which we paid extra for, but when we checked in- we ended up with a corner room with a resort view and a partial ocean view. The other family we traveled with had the same room but on the floor below us. They didn’t pay request an “upgrade” The food at the buffet was not great and they don’t often refill items when they run out or become low. The service was also non-existent at the buffet. The overall service was very disappointing. Most of the servers seemed to not want to be there or very put out when we would ask for anything or extra items. We felt like we were bothering them. Example- We like to buy and order bottles of wine /champagne with our dinners. There was very little to no pool service each day and they do not offer a pool menu or munchies. Also not a fan of not having any bottled water options (even for purchase) especially when several of the water filtration system machines were broken throughout the resort. Things that we found to be great at this resort: The Kids Club and the women who work there. They are wonderful and nurturing people! The jerk chicken that they grill on the beach daily. So delicious! The entertainment during the day and evening. Our kids loved it!! We were a group of 4 adults and 3 kiddos. We are polite/easy going and great tippers. We will stay at the Hyatt Ziva/Ocho Rios next time.

The property is fine but not too notch. A lot of grass and sod is dead around the property, fountains don’t work or aren’t turned on and the lazy river was out of commission for several days we were there. The phones in our room didn’t work and comically the phone in the bathroom wasn’t even connected to any wires! Hopefully no one tries to use it in an emergency. Things that I would like liked to know from reviews before going: They have an environmental focus and therefore don’t have straws or paper napkins (except at breakfast buffet). It can make drinking slushie drinks like daiquiris and pina coladas hard - so bring your own straw or cup with straw for you and others in your party. They have an app with the entertainment schedule but they don’t follow it! Entertainment activities take place but not necessarily the date or time in the app. You just have to hang around the pool to hear what they’re announcing and hope you’re there when there’s something you want to do. There is a lot of tipping going on. Much more than we have experienced at other Caribbean AIs so be prepared with small USD. However, they do have an ATM on site and the front desk can change the $20s to smaller bills. It wasn’t that hard to get into the restaurants. Either show up right when they open at 6 or sign in later knowing you may have a 40 min wait and have a drink in the lobby bar while you wait. They sometimes bring around popcorn in the lobby bar which is nice.

Staff very sweet and friendly. Very good variety of food and drinks.

Good could have more variety in the buffet. Very repetitive.

The quality of service at this hotel has definitely gone down. My room was not as requested.

The property was nice. The food was not good at all.

The property was well maintained and beautiful. The bathrooms were nice but the paint job was messy and lacked a professional finish. The hallway carpet had a wet odor which was unpleasant

The property is beautiful and the beach is right there. This resort is big so be prepared to do a lot of walking. The food and drinks are great! Plenty of options of food and several restaurants to choose from.

My family of 6 (3 rooms) stayed in the Suites for 4 nights over Xmas. The staff was exceptionally friendly, the restaurants were average to above average and our rooms were excellent. The only complaint I have (if you can even call it that!) was that the rooms were freezing.

The property was beautifully decorated. The staff was awesome, the food was average but i give that a pass. My disappointment was the mini bar was stocked with mostly sodas. When i first visited in 2013 there was alcoholic beverages in the rooms that i no longer the case. I convinced my friends to book the hotel based on that. Next time we will have to research and dont book base on pass experience.

Room - average. Yes it was a junior suite. That's what I booked but 2 double beds? That's not good at all. Yes they offered to push the 2 together. Umm. No thanks. This is not a sleepover. The crack in the. Middle would be uncomfortable. Yes I was warned that what I requested may not be available so they covered themselves from that pov. Nice bathroom. Hit tub separate from shower. Basic bathroom amenities. Nothing to rave about but it did the intended job. Kudos on trying to be eco-friendly. Food - buffet breakfast in main hall was the star here. Friendly staff. Wide variety and well prepared. Great service as well. You saved the service score breakfast team. Did one dinner reservation. Started out well then went downward fast. So finished appetizers and main course with 45 or so minutes. After waiting approximately 20 minutes for dessert I got up and left. Thankfully the other star of the show - the cafe - was still open. They are 24 hours. I took some of their desserts and a frappé to satisfy my dessert craving. Poor show Aunty Ruby restaurant. Do better. Hotel itself although dated is well maintained and clean. They need to put up more signs up to direct guests to the various locations esp of the restaurants. Spent nearly 15 minutes trying to find Ruby. All in all a good stay, not fantastic, but decent 3.5-4 stars.

Very nice property with a number of fun activities. All of the restaurants were delicious. All the staff is friendly and helpful. Things move at a bit slower pace so once you adjust to that it’s all good!

Second time there.Great experience would highly recommend

Great !

We were pleasantly surprised with the customer service, activities and facilities provided. Friendly and attentive staff. Variety of food options. Although there’s a minibar fridge in the room, they installed a colder fridge for our toddler’s medication, which was greatly appreciated. The grounds are extensive and while relaxing by the pool, the staff checked on us and took our drink orders and brought them to us in no time. Will certainly return.

Great location by the beach. Great staff and clean environment. I will recommend Iberostar suites to any person. We had a great time there

Dont under any circumstance agree to the breakfast sales program they will bug you over and over as the say its a reminder to be a the breakfast. They are very pushy. Wait staff was excellent in the food areas. Food was ok just adverage.

Love the outdoor spaces

Everything was fine, staff was amazing and super kind the entire time. They key cards are sensitive and we had to replace them a couple of times, the tv and outlets didn’t work on one whole side of the room… I didn’t complain because I was so busy and distracted with having a good time outside of the room.