My wife and I had an excellent experience at the Townhouse 27 hotel. The staff at the hotel was super friendly and helpful! Helping us to arrange an airport transfer at the last minute, offering us an umbrella when it was about to rain, assistaning with directions... Just very friendly and professional overall. The room and hotel condition was also lovely. It's not a super big hotel so expect a cozy environment. The location is also central so only mins walk and you're in the middle of a nice shopping boulevard. By the way, if you haven't been to Belgrade, you should check it out, it's an hidden gem.

It was just excellent in all areas.

Everything was good, just hard to find parking if you travel with car.

Amazing location, attentive and friendly staff.

Some people are just dishonest, and this property and Boris are to be avoided.

Fantastic! Excellent presented hotel in the heart of the City right where you want to be. Excellent staff (Katerina) who goes out of their way to make sure your stay is pleasant as possible. A credit to the establishment :-)

Very Cozy, Quiet and excellent location

Everything

Always a true pleasure, great staff, great location, simply a great hotel!

First room -- a loftlike suite--was great. Moved to a room that had a strong odor of cigarettes coming from somwhere -- not sure where.

Very nice staff and nice service. They were helpful whith all our questions. Absolutely perfect!

Great hotel, great service, fantastic breakfast! Staff was really helpful, they made sone great vegan dishes for breakfast and were very service oriented! Only downfall is their heating is standard set on 27 degrees. Which is a lot! Airco couldn’t cool, only heat. However, after asking reception they did change this to cooling. So temp in my room went down. But would be better if standard temp was lower.

Good

Traveled most of the world and the complete package for any hotel is a combination of location, facilities, and service…they hit 10+ in every area!

Stayed only 1 night but great experience

The staff was very friendly (especially the “student”), hotel is very modern and is located in the very center.

Good location, nice room, amazing staff

They advertise themselves as a 4-star boutique hotel but deliver a 2-3 star experience. The rooms are in shabby condition and not nearly as nice as the photos on their website.

I stayed here for ten nights on a business trip and would be very unlikely to return. In summary, they don't deliver the value as promised. There are hotels within a couple of blocks that are much cheaper and do a better job. First the good things. The location of the hotel is perfect and situated in within Belgrade's Dorćol neighborhood. Cafes, restaurants, pubs, bakeries, and shops are all within walking distance. The hotel overall is clean and welcoming. The front-desk staff were accommodating and helpful. However, the hotel fails to achieve the claimed 4-star boutique hotel experience. It is the small things that set a boutique hotel apart and Townhouse 27 highlights many of those claims on their website. The rooms are basic, nothing different than what you'd experience in most any 2 or 3-star hotel in Belgrade. The furniture is drab, chipped, and a bit shabby. Definitely in need of updating. The individual bottles of toiletries each had the seals broken as if they are simply refilling them and putting them back in the room. I wouldn't use those. The worst part was the cafe. I had two Serbian colleagues join me for coffee at the cafe one morning. As we were a larger group we moved to a larger table in the nearly empty patio. The waiter came out and began yelling at my guests who became so embarrassed they insisted we leave. Upon informing the management of the incident they took absolutely no action and essentially accused me of lying about it.

Everything is excellent at this hotel. Much better than large hotels, with staff extremely helpful.

Hotel has exclusive, excellent facilities and very friendly staff. This is easily the best hotel in town and without hassle of a big hotel.

Fantastic staff, excellent cafe, comfortable room, quiet and clean.

The hotel is very clean and has lots of hand sanitizer and masks available. It is definitely a boutique hotel and does have not spacious common areas like gyms or courtyards. Nonetheless our room was spacious and had a balcony and sofa as well as very comfortable bed. Parking was at a garage a building over. The location is very good for walking the city, just a bit off the Main Street of Nez Mikaela (spelling). Breakfast service was pretty slow but the quality was good. It was unclear what was included within the scope of the breakfast. I felt like I was in the heart of the city. The women at the desk helped us with recommendations and calling restaurants.

Awesome location, clean and comfortable room, good breakfast, polite staff - would definitely book here again.

Best hotel in Belgrade. Excellent location, good breakfast, beautiful and large room, superb bathroom, and friendly and professional staff. I wish to highlight the fact that this hotel is so good that even foreign delegates stayed there and most importantly, the staff helped me with tax refund even after I left the hotel and returned home. In this regard, special praise should be given to Natalija who was so professional and took the extra steps to assist me.

had a great stay. Good location. super friendly staff. very comfortable

Very clean large room an bathroom. Very modern. Staff was friendly and very accommodating. Location was good. Could walk to a lot of places Cafes restaurant, shops, galleries, parks

Very nice hotel centrally located. Excellent location,

Excellent location, super friendly and helpful staff

Great location, both close to the center and very nice street. Wonderful staff, always smiling, very helpful in every face A great varied breakfast and changes daily

Lovely boutique hotel near the pedestrian mall. Spotlessly clean and spacious room. Desk staff went out of their way to be helpful and courteous. Breakfast buffet was outstanding and filled with fresh, local foods and delicacies. Great value and highly recommended.

Great Hotel close to everything. Excellent Welcome and customer service. They really were incredibly helpful.