Customer service staff at reception was terrible

Stayed at this hotel one night before heading to our whale watching expedition. Air conditioning unit is fairly loud, the hotel does provide ear plugs. Close proximity to a Casino. Staff is friendly.

I liked the view, that’s pretty much the only positive thing about this. Since our room was in the Pavillon I felt like the checking guy pushed us off like we were less then the people staying in the main hotel. I didn’t like my experience

No warm welcome checking in and at the restaurant when we arrived

the staff at the desk when we arrive very stiff when you ask them a question you seem to bother them never again I will go or recommend this place

This is an older property updated inside with a great view!

Very nice hotel

Good

Large room, well appointed, with great view but AC needs upgrading. It worked, sometimes, and was noisy, always. Parking is behind the building but it isn't mentioned anywhere, no obvious to locate. There also are only 2 EV chargers, poorly located.

Loved our stay! Gorgeous property! We stayed in Pavillon B with a view of river! Splendid! Loved their complimentary shuttle taking us to restaurant in main hotel building! Great restaurant as well!!! Perfect way to spend our wedding anniversary!!!

Top quality hotel with gorgeous spa, beautiful views lovely rooms. I stayed in the Pavilions which is an annexe up the hill from the main hotel, which I really liked because it was smaller and quieter. I had a fabulous view over the river and spent a lot of time enjoying the view from my balcony. There is a shuttle between the annex and the main hotel but I found a lovely way to walk. Because it is all basically in the cliffside, there are a lot of stairs, which I liked as good exercise, but you would need to use the shuttle if you need to avoid stairs. The spa was amazing with lovely views over the river and the cool pool was big enough for a little swim, with a fun waterfall. I had a lovely massage and the staff were all super nice and friendly. All round great place and very convenient for the Train de Charlevoix as it is a short walk from the station.

When we arrive at the place, there were no clear indication or the building was even though they try to explain to you they don’t even acknowledge that there’s no front entry because it’s blocked by bulldozers, but they still give you the same direction when your tourist direction when you arrive in the hotel, which was not the case furthermore, there’s no safe in any room so if you’re coming to play the casino, I’m assuming you have money there’s no safe place to put it. You have to carry it with you at all time And your passports and your jewellery and everything that you carry so avoid this place every cost the chairs on the balcony were broken. They never replaced them so I sat down. I went right through when I called him up to see the chairs on the balcony are not supposed to be there this well open the closet is two more chairs. I fell through a chair on the balcony. I hurt myself and they didn’t even care . They finally told him they were broken. Why are they still there and client service they drive you down with the vessel to go to the casino but they won’t bring you back up so if you’re in a wheelchair in a walker or if you don’t if you cannot climb stairs because there’s three level of steps that you need to climb to go back from the casino to your room if you are not in shape, don’t go there and there Advice when you tell them you bring me back they tell you a taxi response

Staying over from the weekend through to Monday, we didn't realise how noisy the adjacent Port de Pointe-au-Pic warehouse/distribution centre would be Sunday night. Every time a vehicle reversed the beeping noise came on. They worked all through the night. Early next morning the St Lawrence had sea fog so ships' foghorns blew. All this to say that perhaps we should've done some research about these two factors. If you have your window closed with the AC running this may not be a problem but we like fresh air. So there's a quandary. Fresh air or noise. You make the choice.

Clean

A bit cliffy, the room is nice and cozy. The staff are all nice but french speaking. The frontdoor parking lots are very limited.

The river view room was great. Location is great you can walk to great restaurants

It was nice service was just ok

Only complaint would be the lack of towel bars in the bathroom, after taking a shower there is no place to hang and dry your towels.

Excellent!

The first impression on arrival is negative. One must figure out for oneself where the "front desk" is located and how one is expected to get one's luggage into the 'satellite' building. Thankfully after I became a bit of a nudge a lovely young lady helped us out. Oh did I mention we were 77 and 84 Years of age. I am still waiting for a copy of my billing and hope to get one this month. Building B was dark and depressing - the balcony was the only saving grace. I wouldn't book there again.

Perfect

Enjoyed the room and the view. Distance to main building and it’s facilities was a bit of a barrier.

Excellent view

Excellent

Basic but that's pretty much it. We were located in some obscure pavilion, the elevator was broken, etc. It's not because you put robes in the rooms that it doesn't look like it was prepared 20 years ago. The breakfast was in a restaurant in another building, etc. Okay for the price.

Great property, great location!

Awesome view.

belle hotel

Souper excellent

Our room with river view was beautiful. It needed some upgrading especially the stove top. Being such a large complex proper signage would help especially, in English.

Nice hotel, good location and view. Hotel staff helpful and friendly.

The property has an amazing restaurant within the building, and the casino is a very short walk away!