horrible. one night and staff was horrible. refused to basic room standards were not even met. It was so bad it was surreal actually. No remote in our room so there was no way to use the tv at all. No towels were left in the room and my partner was told when calling about gettting some that they were “out of clean towels”. yeah; this was intentional neglect and laziness. it was quite astonishing to reach that level of bad, because it itself would require trying hard to not do anything yet that was the vibe i got everywhere. i will never forget this and will never stay in expensive trash like this place again.

Hotel was fine to stopover while traveling cross country. The bathroom setup was dangerous. The shower was very very slippery with no hand grip anywhere. Very flimsy shower curtain. Use caution getting in/out of the shower.

Toilet was continuously running-we fixed it ourselves. The floor we were on had a lot of dirty rooms with open doors. The hallway was filthy. Our room was clean or we would not have stayed. Breakfast was pitiful. They ran out of plates at 7:00 in the morning and never replaced them. No one was adding more breakfast food. Pretty pitiful.

Clerk at check in answered phone while in middle of checking us in. Rushed through process to get back to phone call. Did not explain anything about bkfst or hotel layout. Hotel was nice enough for our one night stay.

I am a military veteran who travels with a service animal. When I checked in the person at the counter tried to charge me a pet fee. I explained that my dog was a service animal not pet. She argued with me a bit before I encouraged her to call her supervisor whom explained to her that this is correct, no pet fee can be charged for a service animal. She had a very poor attitude throughout the process but I’m glad she was trained about this, I hope the next person traveling with a service animal doesn’t encounter this. Once I finally got into my room, there one hand towel, no other towels in the room……weird!

It took 45 minutes to check in. Employees were not professional at all. They were looking at their paychecks and complaining. Once we checked in we had to wait for them to clean room. It looked rushed, very dirty, bathroom had mildew on caulk, hair in bedding, hvac very dirty. The milk at breakfast looked bad so we had to go out.

Charged me $25 for service dog when I checked out person said they charged for all dogs. Not true per their corporate policy.

I am not usually like to leave a review because we know nothing is perfect. However, we decided to leave this review because we feel like we must to for this place. Maybe they could've improved the cleaning. We travel for sport tournaments a lot. We love La Quinta, we booked them many times and no issue. This time in (Conway AR) just not one of those good one. We check in, service was good, front desk greeting was nice. Walking into our room, i normally not very picky, but we was so tired and ready to sleep. As soon as i pulled the bed sheet, i spotted black stuffs on the bed sheet, as i look closer, it was a live bug. I went down to front desk asking to switch room because i don't feel comfortable to have my kids laying down on that bed. The front desk lady was so nice that she changes the room for us right away. When we got into the new room, because of the first room, i have the check the bed again to make sure, and it all same thing, bed sheet was dirty, hair is every where, the bed flame was not positioned with the mattress. There was a stain on the sheet. There was a metal piece of the bed flame sticking out. We went down to the front desk, gave her the key and left. We did ask for new room because there is no point, two room and both are dirty. We have pictures, i wish i could load it but it wouldn't let me.