The staff are friendly. I would have liked a comfortable chair or two in the room and more dishes such as bowls and glasses

Good services, clean rooms, calm

Great staff. Everyone we interacted with was extremely nice. Great location a few blocks away from tourist area, but easily walkable to ferry, cruise ship dock, and many restaurants. Good breakfast prepared and served poolside by we had a good poolside breakfast made by Miriam. She is very very friendly and helpful. We plan to stay at La Casona Real next time we're in Cozumel.

I had some special needs due to a medical condition, and the staff was VERY accommodating and friendly.

I found staff friendly. I asked for dining options and was advised of a number of places around the hotel. The Elektra store was 1 block away, so I was able to exchange money from the Azteca cashier. Room was comfortable for my 3 night stay.

I booked a room for one night after having a nightmare with my Airbnb. I requested an early check-in and my room was ready 2 hours early. I was upgraded to another room that was ready rather than having to wait for the room I paid for. The front desk clerk was very friendly and helpful. The next morning I ate a complimentary breakfast which was much better than I was expecting. Choice of eggs and a protein with orange juice and a full pitcher of coffee left on the table. The server was friendly and efficient. The only negatives I have is the toilet was placed in a very narrow alcove and the floor around the toilet wasn’t especially clean. There was a dresser that doubled as a tv stand that had a caved in broken drawer. The biggest negative was a bar across the street that was blasting music at a ridiculous unnecessary volume in the evening. I was watching Netflix on my phone, had a loud ceiling fan plus the a/c and I couldn’t even hear it until I stepped out in the hall to take photos for my review. The music was so loud you would of thought there was a band with massive amplifiers in the lobby. Back into my room which was a third of the way down the hall, in the back, facing the pool and the music was amazingly muffled. The doors are heavy and thick. You definitely want a pool facing room at least halfway down the hall. The hotel is decorated with interesting, local art that adds to the personality of the hotel. I would stay here again if I was guaranteed a room in the back.

Five minutes from the airport, and a ten-minute walk to the pier. Staff is very friendly, and there’s a great vibe—the two very lazy cats just casually chilling on the reception desk, for instance. We had the large suite, which was fantastic—big kitchen with toaster oven, microwave, blender, coffee machine, etc. Dining table that easily doubles as a work station if you need to be available. Clean, quiet, bright, AC. We’ll definitely stay here again in our next trip.

Friendly, clean, beautiful pool and courtyard, nice breakfast, friendly cats

Staff were excellent and hotel was very clean

This is my second time staying here. Every time i come to cozumel i will stay here! The staff are friendly and helpful. The location is near everything. My room is clean and everything works! I feel safe and i definitely will return! Thank ALL OF YOU

The hotel staff were amazing. We felt like we were apart of the local community. Everything was clean, comfortable, and it was easy to communicate with everyone

Excellent service for the price. Very friendly staff. Beautiful pictures on the walls everywhere. Noisy (because of some bar near) but we were too tired.

excellent customer service very clean and fresh

We stayed at this hotel for 1 night. The total day of our trip was 12 nights and we stayed at many different hotels during the trip. We had very warm welcomed by the receptionist at this hotel and he was always smiling and supportive during our stay. In Mexico, we were tourists, so everywhere we went, people working in Cozmel were intending to get more money from us, but we felt this hotel provided true hospitality. I borrowed a hair dryer too. Thanks for making our stay pleasure.

I’m terrible with names because I did not remember everyone’s name. But I want to start off by saying there were two gentlemen that work the front Desk the three days I stayed both were extremely nice and helpful. There was a lady that cooked the breakfast and some of the housekeeping ladies they all were very nice. I felt like family to the point when I left I was giving the housekeeping ladies hugs. Now that’s out the way😊… The hotel is right in the middle of downtown you’re close to restaurants shopping everything. I felt very safe. My room was very clean and everything worked as it should AC shower TV refrigerator. The breakfast was very decent something to get you started for your day. I’m definitely returning. I want to say thank you to everyone that I encountered during my stay here you all were amazing😘😘😘

ok

Decent hotel. Near many major stores. Shirt walk to the ferry. Room is small though. Bathroom was hot and humid.

This is a great place to stay if you want to be right in downtown. Within walking distance to the main strip and lots of resturants. The staff was super freindly and there to help!

The pool area is enjoyable. The breakfast excellent. The staff is pleasant and help full.

Staff were excellent and always willing to please. Very nice pool and good set up for breakfast.

I usually stay at 4 star hotels in the tourist area. This time I wanted something a little further out and cheaper. This hotel is about 4 blocks from the pavilion where the ferry pier is. The area is completely safe. There is a nice local bar across the street. The hotel is older and the rooms are dated. However, they are clean and comfortable. The free breakfast is great as well. If you want to save money, this is the place to stay. Its a clean place to sleep and have breakfast but nothing more.

Nice place, good value, good included breakfast.

Great location! When you get off the ferry you walk straight on that street a couple of blocks and your there. The check in was very smooth and fast the pool was great and the included breakfast and service was very nice I would recommend and definitely stay again. My family had a great time in Cozumel.

Atentosen el servicio. El hotel es para lo que sirve, la dormida nomas.

The air conditioner didnt work after a few hours we were there I adjed to be moved onto anther room but they couldnt until the next day. I wasnt given any compensation for the inconvience & we were moved to another room when we returned the following day from our excursion. But it would have been ok if the sir conditioner would have been working

Nice place and close to the airport and close to everything

Staff was friendly and helpful. The facility was old but reasonably well maintained and clean. The drawbacks, there was no hot water in the lavatory, not even connected. They ONLY supplied bath towels ,NOThING else.

Beautiful Mexican style pool area and court yard. Awesome air conditioner. Friendly staff.

It was a very affordable price for my five day stay in Cozumel. While their is no microwave in the rooms they do have one in the outdoor kitchen next to the pool... everyone was super friendly and it was a short walking distance to the main strip of town. Awesome place to stay!!!

Nice,I would say colonial style building. Friendly stuff, nice room, especially the huge bed with new orthopedic mantras!!! Also very clean! Beautiful pool area. Pretty close to the port and the center of Cozumel (we went to excursions point, restaurants and cafes on foot) If you just need a nice and decent place to stay its the right choice!

This hotel is a good value for the price. Staff is helpful. Water heats up quickly and there's good water pressure. Complaints... bed is a little uncomfortable.... Also, when we arrived there was no water and we had to wait about 20 mins for the tank to fill up. I felt that shouldn't have happened, but otherwise all was well.

I found it cozy and charming, the furniture is not really in good conditions. Location is OK, however is few blocks from downtown which is not really touristic area.