The property is immaculate, staff is very friendly and efficient. Highly recommend, will not disappoint!

Very nice five star hotel. The sea view from the top floors rooms is magnificent.

Overall, it is a very nice, modern, clean facility. The grounds are clean and very well kept. The room was very spacious. My only complaint is that there were a lot of issues with my room card. There was an electrical system issue that they could not seem to fix completely. As a result, I had to visit the front desk several times or wait for service personnel to visit my room to attempt to remedy the issues. I will say that the staff were very quick to respond every time. This is the only negative thing I have to say about my visit. I would stay here again.

4,8 out of 5. Very pleased with all amenities and services. Some of the staff need a little more attitude correction, but most of them were super friendly, helpful and make you feel like on a real holiday.

Great location. The property was renovated and it’s roomy and modern. The staff is great. We used the spa on daily basis - everyone did a fantastic job except for Martin. He was too rough and rushed and felt like he didn’t have a formal training. Three of us had similar experiences with him.

Great hotel

Great location and great friendly staff.

It was lovely as usual in hotel Primoretz. It is the best in Burgas!

Best service ever.

I have no negative comment. Everything was perfect

Everything was very nice. It would be better if they had bigger options for vegans and non gluten eating. The room was spacious, the bed comfortable, the staff very helpful and friendly.

Great hotel.

Nice hotel with a vies, food is not fantastic

few days in Burgas one of the best hotels

Absolutely fantastic hotel and Spa! We thoroughly enjoyed the delicious food, comfortable and spacious rooms and especially the full SPA experience. We will definitely return in the future!

Amazing experience with the most service minded staff in Bulgaria. It was both clean, beautiful surroundings and good quality food. I would definitely come again if I’m in Burgas.

Reception service was disappointing, some of the receptionists were ok, but most were just unfriendly. I know this because I had to use reception at least 7 times, my key card was not working frequently and needed replacement at least 6 times in the course of 2 days. I did not hear an apology from the staff, neither they made any attempt to compensate the discomfort this caused me. The room was smelly when I first entered, with old furniture, and a kettle with instant coffee, which is not the standard of a 5 star hotel. On a positive note, sheets were clean and new, towels were good, as well. Breakfast was ok, food was good, fresh fruit plus basics. Coffee was instant and served in pots, so ordering espresso will cost extra. This was disappointing, again, not what one should expect at 5 star hotel. Location is good, pool was ok, spa nothing special. A therapist refused to wear a mask during a massage. Hotel guests wore masks randomly, stuff would not ask them to put on a mask while indoors. Overall, hotel stay was ok, but I would not stay there again. The hotel is marketed as high- end, but in reality, is far from a high-end standard.

Everything was absolutely amazing

The hotel does not provide very basic things. For example, toothpaste, toothbrush, face towel. Kettle , Ironing equipment is not provided neither . The restaurant food is delicious, the front desk service is also good, but will not stay again.

I loved my stay. The hotel is nice and quiet beautiful and comforting.

Nice location, directly on the beach, with a very good spa area. Two bad points: no free access to the gym (?!?) and the breakfast: tasty but still the variety and quality should improve and the most important, coffee!!! It was the worst coffee I had - the good part is that you can pay for a good espresso.

Our stay here was way too short. If we’d known in advance what a lovely hotel this is and had more time we’d have extended our stay. The room we had was comfortable and spacious. If in Bulgaria again I would certainly stay here again! The breakfast buffet is varied and tasty. Having free parking was lovely and the lift was essential.

BEAUTIFUL GARDEN, AMAZING VIEW, FRIENDLY STAFFS, GREAT ROOMS SPA NEED TO BE IMPROVE,... THE STAIRS FROM JACUZZI AND THE SALT BATH ARE TOO DIFFICULT FOR OLDER PEOPLE

Airconditioning in our first room was leaking water to the floor and the the second room's airconditioning wasn't working too powerful, either.

We had an amazing time at the venue. Excellent service and beautiful hotel :)

Parking was extra 15 lv and issues with a/c ,lighting and toilet constantly running, expected more to be honest....but nice location and staff

I liked everything about this Hotel. The food was great

The hotel is beautiful,This is a luxurious hotel, decorated with unique items. The staff are courteous, and the room is spacious, clean and comfartable. But we were surprised that in a five-star hotel there were no bottles of water in the room,.The breakfast was good and again managed to surprise us, for Capuccino we had to pay!! .

The location is ok, The size of the rooms, The breakfast is also ok.

Nice hotel, pool and gym.Fantastic breakfastToo visible security and other big guysBest hotel in Burgas

i booked room with sea views there was no sea view i asked i booked sea view and i paid extra for views .there answer was we are busy

The room was huge, with a nice balcony to a city view. The spa was perfect! Rich breakfast. Overall one of the nicest hotels I've ever visited.