Sehr freundliches un zuvor kommendes Personal

Pool wurde nicht gereinigt. Pünktlich um 9.00 schliesst die Paar, obwohl dass Hotel ausgebucht war. 1 Person war für Frühstück, Check-Out, und Bar zuständig. Zu wenig. Frühstück wurde nicht nachgefüllt, wenn man nicht um 7.00 Uhr da war, hatte man nicht mehr viel Auswahl.

Pulizia gentilezza e colazione al top

Una cosa negativa la mancanza dell'ascensore sopratutto per quando arrivi o parti con le valigie da portare dalla macchina alla stanza e viceversa

le rapport qualité/prix est génial. La propreté est vraiment top et la responsable également.

lea frontaliers, principalement des routiers qui séjournent à l’hôtel est désagréable car ils font passablement de bruit dans les couloirs.

The rooms were ok

The food was bad

Very nice, clean and a good combined family room

The room was pleasant and we found a lovely restaurant around the corner; the checkin lady was pleasant

The photos do not reflect the hotel - the pool is tiny compared to the photos - 3 children in the pool made it unusable; breakfast was poor and overpriced; hallway and patios were ‘tired’

Everything has to be done by yourself (self service) Very hot in the whole building, even when cool outside Unfriendly host Not enough food after one hour into the breakfast

Room: very nice and clean with a very large bathroom. The room had a large and comfortable double bed plus a sofa bed which transformed in an over-posed bed for the kids. Room and furnitures seemd to be freshly renewed. Very quite hotel. Swimming pool: small but kids simply loved it! And even adults took a refreshing bath after the very hot day. We were just laying on the long-chairs and had a fantastic apero delivered by the restaurant directly at the pool. Dinner: we had the half-board included, so we had dinner on site. We the adults took the choices from the half-board menu while kids were picky and asked for alternatives. Staff was friendly enough to simply bring them their extra choices at no charge! Thanks a lot. It is not a gastronomic restaurant but food was delicious and copious. We had more than enough. Breakfast: it was included in our stay. It was self-service based and it was amazing. If you are the salty-breakfast type you might find it a little bit low in choice but we were fully satisfied! We could even make our fresh orange juices. Coffee from the automatic machine was not great but the staff was preparing our cappuccino from the bar without any problem: delicious. Public transport: We reached the hotel by train and foot by arriving at Mendrisio San Martino. The hotel is only a couple of hundred meters away from the station and FoxTown. If you have large luggages to carry along it might be worth to reach the main station of Mendrisio and to take bus 351 to reach the hotel. Stop is just at the hotel! Staff: super friendly! Really thank you all! Kids even broke one of the swimming balloons and they didn't charge anything

Pillows: just too thin and small for our taste Coffee machine: not the best ever used but the coffee from the bar was very good