Breakfast could be a little better - but in total OK. Greez

Nice and clean ronms, friendly Stuff

Helpful staff checking in. No tea or coffee making facvities in the room but the receptionist helped us by boiling a kettle in her office..... Might be easier to have provided teamaking facilities in the room Great breakfast

On arrival before we even got the room key the receptionist presented us with the bill of our stay,the extra bed and daily parking.As cabin crew I have travelled a lot and I don't ever recall being charged on arrival for the stay etc.In the room there was no free wifi.It was available only in the hall,we were told they will call support but till we left the best we got was sitting near the door of our apartment we managed get the wifi of another room.The extra bed for our 13 year old son consisted of a sofa with a sheet on top,a duvet and a pillow. On the second day we asked housekeeping for another towel cause we only had 2. On the third day we gently asked reception for the towel asuming that due to the language problem housekeeping did not understand, intstead of apologizing we got told off for not asking before. One day I prepared my clothes on the bed and went for breakfast when I came back the bed was neatly done and my clothes where inside. Cleaning was not done daily and left a lot to be desired.Breakfast was till 10.00 but by 8.30/9.00am there was barely anything left especially hot.Swimming pool was under refurbishment and at odd hours of the day,sometimes even early in the morning the noise in the room was unbearable.I am sure they are aware that at 4.00am in summer it is broad daylight notwithstanding this the curtains did not close properly. Before we left they wanted to charge us for 2snickers which we never ate,asked for manager and she cancelled the bill.

On arrival before we even got the room key the receptionist presented us with the bill of our stay,the extra bed and daily parking.As cabin crew I have travelled a lot and I dont ever recall being charged on arrival for the stay etc.In the room there was no free wifi.It was available only in the hall,we were told they will call support but till we left the best we got was sitting near the door of our apartment we managed get the wifi of another room.The extra bed for our 13 year old son consisted of a sofa with a sheet on top,a duvet and a pillow. On the second day we asked housekeeping for another towel cause we only had 2. On the third day we gently asked reception for the towel asuming that due to the language problem housekeeping did not understand, intstead of apologizing we got told off for not asking before. One day I prepared my clothes on the bed and went for breakfast when I came back the bed was neatly done and my clothes where inside. Cleaning was not done daily and left a lot to be desired.Breakfast was till 10.00 but by 8.30/9.00am there was barely anything left especially hot.Swimming pool was under refurbishment and at odd hours of the day,sometimes even early in the morning the noise in the room was unbearable.I am sure they are aware that at 4.00am in summer it is broad daylight notwithstanding this the curtains did not close properly. Before we left they wanted to charge us for 2snickers which we never ate,asked for manager and she cancelled the bill.

nice place in quiet area. Little hardto find. GPS don't show the street

The hotel Gem was a lovely hotel but I had no air conditioner in my room and my fridge was not working

It is very nice and clean hotel situated almost on Odra riverside, although a little far from Wroclaw Old City. Great breakfast! There is swimming pool on the site but… access to it is complicated. It is part public and part school swimming pool. There is need to request access much in advance and no certainty of getting it.