Well placed within the area, Lidl over the road and restaurants within easy walking distance. On the poor side there is no wi-fi in the rooms, and our patio only got the sun between 3.15pm and 6.15pm

Clean, helpful staff

Great hotel with all your needs. Best thing is the heated pool. Friendly staff. Hotel probably needs an upgrade but that won’t deter us returning, Location ok although on a busy roundabout.

Overall very outdated facility - airconditioning was broken throughout our full vacation week ... And sleepjng with open windows was not possible given bars across the street. Bathrooms are also dated. Although we had two bathrooms it was impossible to take two showers at the same time - not enough water pressure.

A great stay. Property well maintained. Reception staff were extremely helpful in every way.

Ocean, beaches and everything else.

Nice and convenient, good parking space too.

Staff very friendly and helpfull, very very clean, heated pool was a real bonus

We have stayed at El Marques Palace many times over the last twenty years. It is a very good location for both beach and many good restaurants. The staff are always polite and very helpful. Street parking is not normally a problem but if necessary it is possible to pay for a parking space in the underground parking garage. While the rooms are clean it may be time for an update. However this will not stop us from going at least twice a year.

We had just escaped the tourist hell that is Los Cristianos, so Puerto Santiago/Los Gigantes seemed like a lovely haven. The apartments sit between the port village area of Los Gigantes and the (older and nicer end of the) Puerto Santiago strip, with easy access to both. There are plenty of very good restaurants within an easy walk, as well as beaches (rocky and sandy), look out points, supermarkets, and public transport. The apartment complex (individual apartments differ) have views of Los Gigantes and the sea - the higher up ones have much better views and get more direct sunlight. The pools were great for our kids, and there is a nice bar/restaurant attached. All the staff were extremely friendly and helpful. The apartments seem to be in a "standard" Canary Island configuration, with a balcony, a bedroom, a bathroom, and a kitchen/diner/second bedroom with a comfortable sofabed. The kitchen even has a washing machine - which is extremely useful. The cooking utensils were adequate for cooking pretty decent meals, although their were no supplies (like oil or salt and pepper) at all. All in all, a very comfortable place to spend a few weeks, well located to explore South Tenerife. Our only criticism is that the apartment was looking a *little* tired, but if you mentioned anything specifically you could get it fixed almost instantly.

My family just got back from 10 days holidays at El Marques, the male receptionist staffs were brilliant and gave great tips on where to visit around town. Polite and friendly site staff as well. We had a 2 bedroom and 2 bathroom apartment with a good size balcony. It was clean and the tv had English channels which was a great plus. Only downside is the bathrooms need modernisation. Swimming pool and site grounds were always clean and tidy. I'll definitely recommend.

Clean and spacious accommodation. The balcony was huge and private with a wonderful view. A great base location to explore the Island and safe free parking outside the hotel. The staff were friendly and very helpful. Plenty of bars and eateries nearby, especially The George where you will have breakfast if you book breakfast at the hotel. Walk down to the nearby towns and you will find wonderful Tapas and other restaurants. A wonderful break.

Good location

Absolutely amazing place!! The reception staff were so helpful and very good speakers of English so easy to communicate. The rooms exceeded our expectations! They were so clean and the beds were super comfy. I wish we stayed longer here but we will definitely have to come again!

Lovely stay in this property. The heated pool is great and the area clean with plenty of sun beds

Lovely stay in this property. The heated pool is great and the area clean with plenty of sun beds

Staff were very helpful and polite. Apartment lovely and clean. Sadly beds were awful- far too hard and we didn’t sleep well all week.

Nice enough place without any frills. Receptionist & pool bar manager where both very friendly, Rosi on reception was particularly helpful & informative. The pool was heated when we arrived but strangely got colder each day, maybe they switched the heating off? Apartment was spacious and well equipped. The only real negative is that the pool area is very overlooked by people walking by, a little more screening on the fence above next to the main road would help. The footfall past the hotel is mainly generated by people going to Lidl which is directly across the road from the hotel. All in all a pleasant enough stay

Nice apartment in a good location for accessing the local shops, restaurants and beaches. Good pool but not much else in the way of facilities

Apartments were spacious and clean.Rooms cleaned every 2 days.All equipment needed was provided and reception staff were extremely helpful. Balcony large with fabulous view of sea.Pool large enough and warm enough.

Have stayed at El Marques Palace many times and it is always good. The rooms are starting to need re-decoration as they are begining to look a bit tired. The receptionists are always polite and helpfull. For some reason this year there was no BBC tv, that is not a complaint but just a remark as it did not cause any problem with our holiday. We are sure we will be back again in the near future.

The room is large, the kitchen equipment is excellent (microwave, washing machine ...), the hotel pool is average. The staff is friendly and very helpful. Breakfast - below average. There are 3 variants of English breakfast available, you get coffee next to it, juice has to be paid extra. No croissants, flakes, fruit .... very bad choice!

We had a nice stay in difficult times, large well appointed apartment with everything you need, maybe a little tired but wouldn't take much to bring it up to date. Large terrace, hotel in good location with helpful friendly staff. I booked through Expedia for May 2020 but due to covid were unable to travel, rebooked for May 2021. A week before we were ro fly out my flight was cancelled so we had to fly out 3 days late, as soon i was informed of this i emailed hotel and explained the situation in great detail giving all dates and asking if we could have the 3 days from the beginning of our stay added on to the end of our stay, we were told there wouldnt be a problem but they offered to add the 3 days on to the wrong date, i emailed and pointed this out and didnt receive a reply, as we were flying out a day or so later i expected to sort it out on arrival but was informed i had lost the 3 days. I had adjusted my flight so we were flying back 2 days later. Hotel was adamant i had lost the 3 days even though i have their email saying it would be fine. I contacted Expedia which is very difficult to do, finally managed to get a reply on their Facebook page i was assured they would contact hotel and i would be able to sort it personally with hotel ut they still refused to allow me to use the days they owed me. A week before the end of our stay i contacted Expedia again to explain i had £110 credit from my original 2020 booking and they didnt let me use that either.

Good location, rooms were good size if a little tired. Lovely balcony, good facilities.

The apartment we were in 324 did need some decorating and updating, The kitchen did need replacing and there were not enough crockery glasses and no tins dihes bowl etc. that could be used in the oven. We did go and buy what we needed. When we spoke to the receptionist she said we should have come to them and they would have given us some but the appartment was privately owned

Great view from sea view apartment. Convenient location for us with good access to shops at the side and rear of the complex.

Had a nice stay . Location very convenient. Close to supermarkets , friendly staff . Heated pool , Not too busy Clean though decor a bit tired . Needs updating. Not happy that we have to pay for using lockers and pool towels . Should have a refundable deposit instead like most hotels .

It was an excellent hotel, very polite employees, very clean , couldn’t find anything to be really negative about this hotel, would definitely recommend

It is supposed to be air-conditioned but it doesn’t work well. First night we slept drenched in sweat the second night we complained and asked for a portable fan which helped. It is up on a hill so lots of stairs to get to the beaches (great exercise!)

People on reception were at all times cheerful and helpful.Balcony and pool furniture needs to be changed.

Very good location and great views. Bathrooms need updating with showers.

We were dealt with by reception at all times by professional, helpful staff. We did get a ron upgrade, whuch was nice but unnecessary, as there was only two of us. My only issue was the size of the bath towels in the bathrooms, they were jusr not big enough. Other wise a very good hotel.