This hotel was practically located with easy access to trams in every direction. Beds were too soft and pillows like a rock. Breakfast way too expensive for what was offered.

Great location and near public transit

Good transport links, friendly staff and clean rooms

Good Kitchen - next to Train station A temporarily bit of trouble with Internet connection

Hotel was clean. Pullout was full size. Mattresses on both beds too hard and pillows too firm . Could not sleep they were so hard. Friends with me had same issue. Overall a great hotel aside from the pillows and mattresses.

Nice hotel and breakfast

Standard Novotel. Rooms a little small. Only Nescafé in room.

Everything was generally very good, and the service was excellent! The one slightly negative point for me was the lack of choices of the restaurant menu.

Excellent breakfast, short walk to transport and restaurants, lovely staff.

Nice location to visit Basel

The staff at the reception were extremely helpful!

Nice hotel, good staff. Good location

The sheets were stained with what looked like mold, black spots and were quite scratchy. They didn’t fit the bed and shifted all through the night. And the duvet kept falling out. Closet smelled sour so I didn’t put clothes in it. But the AC worked well at least.

The room seems to be new, everything was clean and smelling good. The staff were amazing! They even gave a special kid set to my toddler. I have not to say than I’m glad to choose this hotel.

Nice, clean hotel within walking distance of train station.Conveniently located to tram line for quick and easy transport to the old town. Good choices at breakfast too. Would recommend.

Great hotel with very friendly staff and clean rooms

It was lovely, great location and amenities.

Easy access to town using tram system

Very easy to get around to all areas via public transportation

The hotel is really good, not only it is modern and well maintained, but offers one of the best buffet breakfast i have experienced. Staff is friendly and helpful. Don't be fooled by the location (which on paper seems a bit far from the main city centre; the location is actually quite convenient.... it is a tram stop away from the main train station (5 min including walking to the tram stop), but if you want to go directly to the city there is another tram stop nearby that will take you there in 10 mins or less. I found it quite convenient and also away from the noise and busyness of the city. Internet was fast and they have other amenities like a gym. The airport is some 20 mins away, just be careful when calling a taxi or uber as the app doesn’t seem to recognise well the location, but i found that if you pick the ibis budget hotel as the pick up location (which is next door) you will have no problems., plus there is parking for taxis there (the main entrance of the Novotel has no parking for taxi pickip).

Very pleased with our stay at Novotel Basel City, rooms were very modern and clean. Although our room was right beside the hotel lift we never heard any noise from outside or adjacent rooms. Although the hotel is in a quiter area it is located not far from the main train station and within short walking distance of multiple tram stops to transfer to main station and rest of Basel. I would definitely book again

Right by the tram stop - friendly helpful staff, nice bar and breakfast. Would recommend

Super clean and new , wonderful staff at front desk . Only a few tram stops from city center - so easy

Lovely breakfast. Very kind and friendly staff. Handy for public transport. Room was so hot it was impossible to sleep. Using the AC did not help. Had to open a window and then the road noise from the busy intersection outside also prevented sleep. Not good for the environment.

Our third stay at this hotel and standards remain high. Wonderful staff, excellent food, convenient location and great comfort

n/a

Lovely, new clean hotel. Great location

It was very clean and quiet. We shared a room for 3 people and I did not like the shower wall showing shadows of people in the shower.

Everything was just fine.

Staff were very friendly, room was clean and quiet. The gentleman behind the bar could have been slightly happier. Also, the club sandwich was 27 CHF which was a bit of a shock!

The room was decent size, the Internet was very fast and they always had a present for the kids

Reception is ok and on duty is good