No elevator, gym was useless with equipment, area outside was worst smell, AC in room loud and had to switch rooms, had to ask for towels twice, wifi was horrible, will never return

MI CUARTO NO TENIA LOS ACCESORIOS NECESARIOS NO CAFE EL JABON ESTABA USADO POR LO DEMAS TODO BIEN

El check in & el check sin problemas, el personal del hotel muy amable. Ahora la habitación: básica limpia en general, pero el baño fue el problema. Las toallas viejísimas, delgadas & rotas. La presión de agua súper débil, le falta una buena limpieza a la regadera, el escusado subí le bajabas de cierta forma la cisterna no se llenaba bien. El AC no enfriaba bien. Pequeños grandes detalles que necesitan mantenimiento. Me hospede ahí por ser una cadena hotelera que ya conozco, las imágenes no son actuales.

Awful outdated Do not book

NO ELEVATORS!!! All bedrooms are in 2-3rd floors. Can only access through stairs. Stairways did not have A/C. The hotel was not well conditions for hot temperatures. A/C in the room barely blew cool air. They allowed parties in the rooms of over 20 people during weeknights with loud music and noises. No type of amenities. Their gym was a joke. Also no cool air. Staff looked like they were forced to be there. Not even a smile was shared. Each time you leave the hotel you have to report to front desk. I don’t understand the need to tell them when you leave and return. Felt like I had to report to my parents back in the day. Restaurant area had no type of fan nor A/C. We either had to eat in the heat or our room. Overall experience was horrible. We had booked for two weeks and left after 5 days, loosing our money since there was no refund. Ended up at Staybridge in Silao who had the best of the best. Would not recommend this hotel to anyone.

Good place but not bad for the price

I started their because of the name ! But the hotel needs to live up to it

The place had dirty sheets on the bed, the restaurant was closed, staff was not helpful and the room were not as advertise. I won't be staying there in my future travels to Leon where I done business.

Very disappointing from the repair of the building to the customer service. The restaurant food isn’t good (and we are very easy going when it comes to food). in addition; they won’t start your order because they prefer to spend their time chitchatting instead of working. The orders take forever! We had to ask for toilet paper two days in a row and ended up going to the store and buying a roll of TP. The bed skirts are ripped and the sofa-bed is wore out. They are supposed to start the breakfast buffet at a certain time which doesn’t happen. The safe wasn’t working. The only pleasantries are the men that take your luggage and the cleaning crie (who do a great job) Do not recommend staying here.

Not clean, no towels , no pillows had to ask for them. Staff not very friendly or helped much with my questions. Poor service.

Sería importante que en pleno invierno hubiera cobijas extras en las habitaciones, que la señorita que realiza la limpieza no trate de entrar a la habitación a las 9 am por qué pensó que estaba vacia, y que la extensión telefónica funcione

Good restaurant and pool table. The front desk was enough to provide a good service.

Bed so comfortable. Good restaurant. Excellent location.

Very pleasent stay. Good continental breakfast.

They did't have elevator, that was not very convenient

It was great

Nice hotel, very comfortable and clean. I was disappointed with the breakfast, the eggs and coffee were not good, which are both very essential during breakfast.

HOTEL CERCA DEL CENTRO PUEDES IR CAMINANDO, PERO LA ZONA NO SE APRECIA SEGURA

Horrible area

Excelent services, confortable, secure parking lot, free WiFi.

Excelent services, confortable, secure parking lot, free WiFi.

A lot of kids running around till late night, a lot noise at night. Remote control for a/c was broken. Room needed more cleaning

The hotel does not have elevator so people with disabilities can not stay.In the morning one person attend the dining room.

Terrible location, looks like a dangerous area, would not dare walk around at night and very carefull during day. 1. Bad food 2. No bar 3. No pool or exercise room 4. No elavater 5. Front desk, lacks attentive attention 6. Does not provide money Xchange If you have stayed at Howard Johnson Condensa before, this is not it, that is now La Ramada portales bravo. I thought I was booking that and wound up at HJ Avenida. BE VERY CAREFUL IF WANT TO ENJOY YOUR STAY! What’s the difference? NIGHT AND DAY! Fox

Terrible location, looks like a dangerous area, would not dare walk around at night and very carefull during day.1. Bad food2. No bar3. No pool or exercise room4. No elavater5. Front desk, lacks attentive attention6. Does not provide money XchangeIf you have stayed at Howard Johnson Condensa before, this is not it, that is now La Ramada portales bravo. I thought I was booking that and wound up at HJ Avenida. BE VERY CAREFUL IF WANT TO ENJOY YOUR STAY!What’s the difference? NIGHT AND DAY!Fox

Ac not working properly

Its located in a bad area with nothing close by to walk to. Definitely does not feel safe to walk around the hotel. The staff was not efficient and took a long time to try to solve a problem with our room. The safe was locked when we arrived at the room and their solution was to move us to a room in the smoking area which was terrible. We told them we wouldnt move so they had to see how to fix the problem with the safe or give us a refund. The rooms are small and somewhat noisy. Would recommend to stay in a hotel closer to the poliforum, its a much nicer area.

I like the hotel because is clean ,the staff is friendly and everything is to close,downtown mall,shopping center

Is was fine, I was expected the location will be more close to downtown.

I like this hotel very clean, economic and comfortable

Hotel was clean and very comfortable. Was close to everything within walking distance. Close to main plaza, points of interest and soccer field.