Unit had everything we needed for our stay

The position was not good. Bit of a walk to go anywhere

It suited our stay

Friendly helpful staff at reception who went above and beyond to cater for my needs

This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time

Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.

Good clean accommodation. Noisy Isolated

The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door

Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!

Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!

Family stopover in Mackay. Self contained unit. Close to all ammenities.

Unfortunately our room was very unkept. The room itself was tidy, but there were stains all over the carpet and the lounge seat cover could not even be done up. The lamp shade in the lounge room and main bedroom had splash stains on them. Very disappointed for an Oaks hotel. We were booked for a second visit on our return trip, but we have since cancelled and booked elsewhere.

If you check in after 6 pm when the office closes you won't get internet access until after 9am the next day. Not good.

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!

The property was great! Check-in times difficult - but staff accommodating. Very friendly and spacious. A nice break from standard hotel rooms.

Dirty carpet and oily dirt stain on bed head from somebody’s disgusting body. Cockroaches and cigarettes outside on balcony.

Easy location

Apartment should have been good but carpet was very dirty, utensils and cutlery not clean, missing even a basic fry pan and one light in kitchen didn't work, nor did the Foxtel. Staff were friendly but didn't respond to issues raised. Good parking and WiFi.

Good

Good hotel, well set out, could do with a change in carpet but ok.

Short stay, hotel great but the town lacked any appeal.

Reasonable for a 2 night stay. Sunday night music and noise from the pub across the road until late. Close to Coles. Chop bones in bottom of bin from previous tenant.

Beautifully clean, could have better instruction on room numbers/floor levels with more instructions on how to use TV couldn’t work out volume. Didn’t know how to let guests in either (Uber eats).

Room well equipped,clean but no frills. ,staff excellent and friendly. Bed firm which was great after a full days travel.

Pretty bare with all the covid regulations Receptionist did her best to make us feel welcome Disappointed to note a number of stains on the bedding - lower standard of cleanliness than I have experienced before hete

Fan did not work in Bedroom was suppose to be notified when room ready - wasn’t- bed too old need replacement.

Was peacefull

Efficient check-in process. I was surprised to find cabinets stocked with plates, cups, and utensils. A great value!

The staff are always friendly and accommodating. The rooms are lovely and modern. Always stay here when I’m in Mackay!

The room wasn’t the room we booked and therefore did not have a king sized bed. The bed was small and a terrible mattress, you could feel every spring. The bathroom was very basic. The corridors in hotel were more motel style. We got in quite late and theRe is a hotel/pub across the road and the music Was so loud. We mentioned it when checking in and reception guy just laughed at us that our room was opposite it. Wouldn’t change us so we weren’t. Told us just to turn up the a/c to drown the noise out which it didn’t. The music turned off about 12.30am so not a very restful night and the bed was so cheap and uncomfortable that surely didn’t help matters. I’d not recommend this hotel to anyone!

the property was close to every thing , good parking , i think they should have books to explaine how things work in the room , .