Great location, great staff

Nice hotel

Staff terrible, lack of service at the restaurant, front desk staff not friendly. Room service terrible service at taking order. This property should not carry the name of Wyndham as the service it’s terrible. On the site said noise free and the room was under bar the noise from the cars outside and people coming to the bar talking loud terrible experience

Good breakfast

Nice hotel with great breakfast and rooftop bar/restaurant. Easy walk to downtown.

Great experience!! The staff is very friendly and professional!

Excellent option for Cuenca. Comfortable and clean rooms, with great dining options. Breakfast was great!

The staff was great!!! The breakfast was another amazing perk!! Loved the hotel

The TRYP by Wyndham Cuenca Zahir far exceeded any expectations that my wife and I could imagine. The room was immaculate and beautifully appointed. The hotel is centrally located with many shopping opportunities, and the Pumapungo ruins (a bit of a hike, but not bad) within walking distance. A wide variety of traditional Ecuadorian and international cuisine is also available within walking distance or via restaurant delivery services similar to those in the U.S. All of the above pales in comparison, however, to the staff of the TRYP by Wyndham Cuenca Zahir. Every member of every team, from concierge, to wait staff to housekeeping, is warm, welcoming and courteous. John, who works in the restaurant, kept us drinking and eating without wait. He was a rad guy and I will consider him a friend for life. Many staff members are multi-lingual and all staff members seem genuinely happy to help with any questions. We did not have one negative experience at the TRYP by Wyndham Cuenca Zahir. We would have stayed forever!

It’s close to the airport

We are a family of 4 adults, the room was too small for us and it was very hot. What we liked was the proximity to the historic center, We could walk without worries from the hotel to the city center. We only stay one night. If you want to see the historic center will be so hard to find parking so the hotel location for that purpose is excellent if I have to stay longer probably I I’ll go to a spacious, relaxing place far from the historic center.

Great place, staff was super nice! Needs a new carpet in the hallways and needs new paint. My experience was great,

Average hotel...over-priced

Great location

The staff was amazing! Very kind and courteous. I received excellent services.

Nice place

Very good hotel. Breakfast was great. Comfortable room.

Everything was good, the room. The food, the room, the service. However there was a table lamp that didn't turn on.i had to tell them twice and they finally fixed it three days later.

Very nice hotel

Excellent all around.

I do not recommend this for a long stay. This is good for a long weekend. There is not enough space to store clothing for a week or longer with more than one person. There are not laundry facilities on premises as the ad stated. I would recommend booking directly with the hotel and not use Expedia. The rooms for Expedia are worse than the rooms advertised. We booked 3 rooms and one of the rooms needed to have the toilette fixed. That said, the staff is absolutely exceptional. They are very friendly and attentive. My family is not the easiest group of people and they put up with them more than I could have. The views are absolutely amazing, whether towards the church domes or the stadium. You are a walk away from everything you need…Supermaxi, restaurants, bars, shopping, Turi, downtown. It does get loud in the area at night, so not good for the light sleeper.

My family and I stayed for first in this hotel. In my experience, the attention of the staff was excellent. There are two things that I did not like, it was the pillows and there was no iron inside the room. I will stay in this location and place again.

Reservation canceled Unable to review as was unable to travel due to family emergency

Excellent hotel

Decent hotel. Some staff were wonderful and some staff was not. Food was amazing. Best - I was able to watch a live football game from my bed because the stadium is next door. Worst - horrible uncomfortable pillows. I had a rough time sleeping because the pillows were the most uncomfortable ones I’ve ever seen.

Excellent overall hotel experience. Jon was especially amazing and hospitable. We loved the rooftop bar and the views. Just need housekeeping to improve their service by remembering to supply towels and toilet paper in the room LOL! Also the restaurant service could be a lot faster.

Second time staying at this hotel. Definitely recommend it. Great location.

Hotel is nice and view from room and roof is gorgeous as well as breakfasts was good. No doorman to help when first arrive to show where to park, no help with luggage. Bas experience the night we stayed Friday because in room 505 there was a party and prostitutes walked in front of everyone in the lobby to get up to that room, just unbelievable that a hitel will allow this. Very noisy inside, very noisy outside due to another party. Lady in counter didn't want to move us to a different room (our room was next to the prostitutes room). At the end they had no choice but to give us a different room after we asked loke ten times. Not going back to yhis hotel anymore.

It was a pleasure to stay there The breakfast was wonderful and the staff very helpful

Es un hotel que está cerca de muchos lugares y es conveniente. El desayuno fue terrible y no lo recomiendo por nada. Tuve que esperar mucho tiempo para el check in y la habitación no tiene un sistema de ventilación adecuado. No me volvería a quedar en este hotel.

Great location. Friendly and professional staff. Excellent restaurant and menu choices for the included breakfast. Will definitely use again.

Over all our stay was good except the first day when it took four call a several hours to obtain enough towels for all 3 of us. It wasn’t extra towels After that things went smoothly. Love the restaurants and the personnel