Best view I ever stayed in a hotel. Biggest room I ever stayed in a hotel.

What a great quiet getaway! The property and service was impeccable!

I really enjoyed my stay here. It is a beautiful well kept onsen ryokan with amazing spacious rooms and facilities. The food was incredible. The staff was also incredible - I had a very tight schedule on my last day to get back to Tokyo and the staff helped me make a morning timeline and they really adhered to it on my behalf which was the most impressive part. My breakfast came a little early and they had the hotel car to take me to the train station all perfectly on time. I think there are some old reviews of this hotel on this website that are outdated. For example I saw reviews saying the staff can't speak English well which is now completely false, both the staff at the front desk and who brought meals to our room spoke very good English . I highly recommend this place and would stay here again.

Incredibly kind staff who even helped shuttle our suitcases to and from the nearby station. A fantastic experience! 10/10

The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time

I wanted to express my gratitude for the outstanding experience I had at your hotel. The staff was extremely friendly, willing to drop you off at any train or bus stop, and the hotel was impeccably clean. I highly recommend staying here and will definitely return the next time I'm in Hakone

Resort staff picks you up from the train station and drops you off at the station. As you arrive, check in was quick and easy. The facility is amazing with authentic mood. Food is fantastic and hot spring is private and peaceful.

Stayed here with two school-age children. We chose to stay in a traditional room with kaiseki dining. Both kids are very good eaters but even for the adults some of the food was very new. However, everything was carefully prepared and presented beautifully. The staff were very friendly, and several staff members were fluent in English. Still, I would recommend brushing up on your Japanese or using Google Translate for clear communication. Tub times were easy to reserve, but free time tubs often required waiting 15 min to 1 hour. We made the mistake of checking back every 10-15 minutes to see if one particular tub was free. After waiting an hour another guest arrived and took the tub even though they had only been waiting 2 minutes. So, you must stay right there! The location of the hotel is not walkable as the roads are steep with limited space for pedestrians. However, there is a minivan that can drop you off and pick you up from the bus station or nearby train station with ease. So, it’s no problem. Overall, the property was beautiful, clean, and very relaxing, and the staff were all very kind and helpful. Would definitely recommend if you would like an authentic Japanese ryokan and onsen experience.

Loved our stay here !! It was quite a trek to get there so definitely not the easiest if your plan is to come and go to explore Hakone. We didnt even end up leaving the facility because it was raining so much but just had a relaxing spa day instead. The private onsens (both in the room and the ones you reserve in 30mins alotments) were amazing. But the game changer was dinner - it was served a few courses at a time to our room directly and one of the best meals we've had in Japan. Everyone who worked there were so kind and treated us like family. Would stay here again!

My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible.

The staff was so warm and welcoming we didn't want to leave.

This hotel is an experience. It's an isolated location on a mountain side, but the hotel decor is almost a museum and worthy of being a destination in itself. On top of that, the exterior private baths are absolutely amazing, we booked them multiple times per day. Every meal was exceptional. Thank you for the beautiful memories!

Excellent hospitality and a serene location. Felt truly rejuvenated at peace and at home here.

A very unique experience

This is a great place for stay in Hakone, traditional Japanese onsen house, we ordered the room and board for two nights, and it's a great experience. Both the public and private onsens are great and we have tried both. The location is also quite convenient, could walk to the Kowakidani station, both bus and train. Their hotel service is also great, family style, from the moment you entered, there is no need to wear shoes, because the whole hotel is connected in a way that you could either by bare foot or their sandals.

Traditional Japanese rooms with excellent food.

Beautiful traditional Japanese Roykan. Located close to the Hakone Road in a beautiful wood area. It is a pity that maintenance, cleanliness and mainly the ability of the staff to speak English spoiled our stay there, making difficult the basic requests for food and service.

Very tourist-friendly, excellent service and facilities.

A legit beautiful traditional Japanese experience. Everything went beyond our expectations. Highly recommend!

We are very appreciative of the lady who made a food for us, she is very kind and friendly, thank her so much.

Good experience for our first time visitors to Japan. Very traditional Japanese style ryokan. The staff were friendly and helpful.

Beautiful property! Very attentive staff and peaceful. Great place if you are looking to unwind and be taken care of. The hot springs are amazing and everything is very clesn

I wish I could give more than 5 stars for staff and cleanliness. The property is spotless and the staff really went above and beyond. For an American traveler, I thought my stay was a great introduction to Japanese onsens/kaisekis.

Soooo happy we booked here! It is a beautiful, traditional ryokan with spacious rooms, excellent staff and service, great water pressure (I know that’s silly to note, but it’s worth mentioning), and beautiful private onsens (we didn’t try the public ones). I was nervous calling the ryokan from the train station to pick us up, but they immediately put an English-speaking staff member on the phone and didn’t make me feel dumb for not understanding and were, in fact, super welcoming and kind. That, in fact, was the theme of our stay here. The yukatas they provide to wear are comfortable and pretty, and the staff kindly explains traditions and how to use everything during the kaiseki meal (they were so patient to explain everything to us gaijin!) We were exceptionally thankful for them when we found ourselves very far away at Mishima Skywalk. We got turned around and missed the last bus headed back to Hakone on the freepass and we’re waiting at a bus stop that turned out to not be a stop at all. The skywalk shut down, all employees went home, it turned dark, and the taxi services wouldn’t speak to any non-Japanese speakers. Our ryokan was able to call and get us a taxi (where no taxis were running). Expensive mistake for sure, but without them we’d still be in Hakone on the side of the road! ALL employees were encountered were kind and helpful, even if they spoke little English (and us little Japanese). Wonderful experience here!

Great property, very quiet, the staff was very nice and helpful. The food was great. They were very accommodating. We had an early train back to Tokyo and they served us breakfast outside their usual service times. Would definitely recommend. They will not allow your party to check-in early or wait on the property prior to the check in time. If you arrive to Hakone early, they will pick-up your luggage from Miyanoshita station on the Hakone Tozan line. They will provide drop off and pick up services from the Kiwokidani station once you have checked in. For planning purposes, it is about a one hour trip back to Odawara from the Kiwokidani station. Communication can be difficult at night, this is where Google translate was very helpful, so if you had questions or concerns about your booking, it is better to have it squared away in the morning.

Such a lovely ryokan experience. Located up on a forested hill (they offer pick-up service from the train station) the views over the valley were beautiful. The Premium room was spacious and the staff so friendly and helpful. Dinner and breakfast served in-room was a culinary delight of creativity and taste. Definitely a highlight of our Japan trip. We were a family of 4 (2 adults, 2 teen-agers).

Amazing stay! Hey offer pick up from the train station you just need to call them and they will take you back to the train station as well. The meals were delicious and staff were extremely friendly.

Service and food were excellent.

Excellent service.

It was nice to stay at this place. The staffs were very nice and we felt welcome. Our meal server, Miho Yokohama was excellent, very friendly and helpful. The food was very delicious, small plates but we were very full. They have both public and private spa areas. Since the hotel is small, not many ppl so even public ones were like private. Onsen made us feel so relaxed after long walks for days.

We had a good time staying at this ryokan. Quiet, limited number of guests, delicious meals with nice visuals and friendly staff. Prompt transportation between stations and ryokan.

A wonderful and peaceful Ryokan in the mountains of Hakone. We enjoyed relaxing in the onsens, and taking a slow pace trip after a few days in Tokyo. The onsens can be booked for 30 mins at a time, but there is also one that you can take to yourself when it is free. Our room was stunning, with a kotatsu table and tatami mats throughout. The food was delicious, but we did find it a bit difficult to eat so much, and some of the foods weren't what we were used to. We were so well treated when we were at Musashino Bekkan - when we arrived and were walking up the hill, one of the staff ran down with an umbrella to meet us and help us arrive. The hill up to the hotel is a little steep, and they helpfully gave us lifts to the local bus and train stations as we needed. I loved the decor in the hotel as well, we found ourselves preferring to take the stairs to the baths so we could look at the lovely corridors as we went!