Very much enjoyed my stay

Value option for the solo traveler. Small room, clean, great towels, lots of pillows, window that opens. Great views. Felt secure in a lively neighborhood.

We had a poor experience during check-in. Check-in time was supposed to be 3PM. However, when we got there, we were told our room wasn't ready and it'd be a couple of minutes. Those "couple of minutes" turned into an 75 min. We were there on vacation and had places to go, and the hotel's disorganization impacted our plans. The receptionist said the delay was due to us having booked a city view room on a high floor, and that they clean rooms from bottom to top floors. Hardly an excuse, since we were paying for a "better" room. At 45 min past check-in, I asked if we could get a downgraded room and just check in, but they could not help. No additional accomodations were made for us. I would not recommend staying at this hotel.

Alls good

Not a bad budget experience. Rooms are small, spartan but clean. TV didn’t work and Wi-Fi was basically non-functioning. The hallways were dingy with tears in the wallpaper. Check in took forever, as the credit card machine wasn’t working. The coffee service is a fail. Basically an upscale hostel, but exactly what I needed.

Bit of a late check in buf really helpful staff. I liked the location. Will stay again.

We got to the hotel at 12am but due to over booking we didn’t get into a room until 2am. Upon arrival at the Orchard Street Hotel, it had a very foul, spoiled smell. There was some issues with overbooking and they only had one worker so we were standing there until 2am before we finally spoke up to be serviced since he was waiting on other clients. When we finally got our room key we tried to enter but someone had already occupied the room. We were then asked to stay at a partner hotel due to the unavailability. This room was in a completely different hotel on top of that. When we got to our “new hotel” which happened to be the Redford Hotel the room had a very weird smell. We tried to requests a different room but due to it being the only room left we were unable to get a different one. The space was extremely small. It was literally just a place to sleep and didn’t come with anything. The rooms do not seem to be thoroughly cleaned as when we came in and inspected there was a dead bug near the trash. If you plan on being out a lot and don’t care about where you sleep this will work. I know i was really uncomfortable and a little disappointed but i don’t think i would recommend or stay again.

Great stay, had everything we needed and the staff were all very helpful

Please clean the walls in the bedrooms there was so much dirt and other non hygienic items on the walls.

Hotel was great and daytime manager was very good. One HUGE problem was that there was very poor Internet connection and the cable TV repeatedly stopped working throughout the three days we were there. But the hotel is very nice, clean, great location and reasonably priced.

There was no microwave no amenities the room was super small. One night my key didn’t work for the hotel but good for the price

Our first room, room 1003 had evidence of water damage. The bathroom door and vanity was swollen and had damaged wood. The nightstand legs were broken so we couldn’t put drinks on them. The shower was broken and we had no hot water. They moved us to room 302. This room had a broken sink that sprayed everywhere but at least we had hot water in the shower after running it for 10 minutes. We had to wash our hands in the shower to avoid getting sprayed by the sink. The hallways all had ripped wallpaper and our room wallpaper in 302 had body fluids on it. Would not stay here again.

The location to bars eateries and local entertainment.

N/A

I was looking for inexpensive, no frills and close to where I needed to be early in the morning. This place nailed those criteria. The room was tiny, but clean and quiet and perfect for sound sleeping. The AC worked great. However, the shower water barely attained lukewarm and the coffee was vile, totally unacceptable for a NYC hotel. I’d forgotten how hip and grungy that part of the LES is, so it was nice to stroll by Arlene’s Grocery and up and down Ludlow. I slept well in a clean, comfortable bed, and that was what I most needed.

This was a horrible experience- they tack on fees for WiFi and amenities (but the WiFi doesn’t even work). I filed a report with Expedia and the manager. The hotel manager said if you don’t like that the WiFi doesn’t work switch hotels, we can’t refund you Don’t stay here

I enjoyed my stay overall. Due to the lack of cleanliness in the bathroom, there was hair in the shower, behind the toilet and around the toilet it was grimy, way too much hair from someone else in the room. The phone and remote was covered in something sticky. I asked for these to be cleaned my first night and they weren’t able to make it happen. I won’t stay here again. However, the staff was wonderful and I was treated very kindly.

A good stay, clean, pleasant people, and a room with a view.

Great staff

good value for money

I have traveled around the world in many developing countries. This hotel would rank somewhere at low mid level hotels. The safety lock in the does was broken, the windows filthy, the mates u think was inflatable and the bathroom door so warped that it wouldn’t shut. Amazingly bad place.

perfect

the views!

Nice stay

AMAZINGGGGGGGGGG STAFF! Love them!

Went to check in and they told me they were over booked. Literally came all the way from Florida & stuck outside with no where to go at 1am. Absolutely horrible experience

Hot water didn’t work from shower. Wifi was bad.

Reasonably priced for the area. No frills, basic room that covers all the essentials.

I live in NYC and work in the neighborhood the hotel is in, so I am very familiar with the area and thought it would be a fun booking. I sometimes book a weekend somewhere just to have a "staycation" - and this experience was so bad I didn't even stay the second night I booked, rather I opted to just go home. Why? Because the shower in the room had ZERO hot water and very close to zero water pressure. After taking an ice cold trickle shower Saturday night, I found the towels to be dirty as well. Absolutely gross, they smelled faintly of mildew. So I did my best to enjoy my evening, and tried to get some sleep. Which is near impossible if you're close to the ground floor facing Orchard Street. I know the area is loud, but I did expect the building to have a little bit of sound proofing because of that. So I got up early and went home to take a hot shower with fresh towels, and decided not to return even though I booked two days. I would absolutely recommend against this booking at all costs. It would have to be the last available room in the city for me to ever consider it again - and even then I'd probably book in an outer borough first.

Room is clean and nice view from the window.

Cozy small rooms but clean and comfortable. Wonderful staff! Rooftop views are great!

Water pressure was terrible. And no hot water. We were quickly given a new room that was better but not much. There was no stand for luggage in 2nd room. Maybe you could add some hooks?