Power was on and off, all night couldn’t sleep

Hotel is a bit worn, but they are VERY busy renovating rooms. Lovely pool! Everyone is really nice.

Place is not bad. But we woke up to no water. So the hotel brought us buckets of cold water to shower.

It's a great place to stay when you have a short visit to Villahermosa, however some rooms look a little old and it takes so much time to get warm water in the shower

The photos of this property are in no way accurate for its present condition. This 1970s building was probably renovated in the 90s as the building is corroding and peeling. The bathroom was in good condition and the beds comfortable, but the first room had a very noisy air conditioner. When we asked to move, the manager should have offered to take us to review the condition of the new room. But I had to ask. Following this type of guest request, only a manager should make sure the guest experience is perfect. The staff was friendly and helpful, including the bell boys, housekeepers and room service. Additionally, note the pet fee adds 43% to the room cost. That’s extremely high and was not available when booking. Hotels.com needs to force their partner properties to be transparent with pet fees and all other fees.

Decent hotel with a great location yet very private and safe

Great hotel, great location, great room... The hotel is next to do a lake and far away from traffic. In the middle of a large green garden next to the water. No noise at all. Our suite room was real large room with bedroom at the second floor.

Me gustó el jardín y la visita desde la alberca