Alex Flores was particularly amazing. I would definitely come back here. Gladly.

H

Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food

Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious

The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.

The staff were very friendly and accommodating.

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!

Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.

Everything about this place is amazing. I want to particularly commend Paola Umberto and Daniel as well as my Butler. This is a very busy hotel, and they do their best to make everyone feel special just the same. I couldn’t recommend the property more. It is luxurious quiet and access to the beach is wonderful. All the restaurants are amazing. There’s literally nothing wrong with it.

loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.

Beautiful property, very very relaxing even with our teenagers and toddler. The service is above and beyond great, very fast, kind, accommodating, helpful with booking tours, taxis, etc. The only thing I wish they had is better breakfast options. We will DEFINITLY stay again!

We had a fabulous 2 night stay, our suite with private pool was exceptional. The room had all the amenities you could want for. Bed was so comfortable. First night we ate on the beach, the shrimp in garlic was to die for. The second night we ate by the lagoon and had a chicken curry which again was very good. The staff were very friendly and efficient. Definitely return for a longer stay!!

This place is beyond expectation. Beautiful, amazing and just calmness

Include international cuisine.

It was AMAZING! Great service and very clean! Love the ambiance of the resort❤️

The listing shows that is all inclusive. Upon arrival , I found out that the food and drinks were not included. The prices for food and drinks are high but they are of good quality. Each alcoholic drink is around $20. Please remove all inclusive from the listing.

We had a fantastic time at Andaz. What a beautiful property, between all Mayakoba hotels there are plenty of amazing dining options, beaches are beautiful, staff was kind, attentive and helpful. It’s a quiet, peaceful and beautiful retreat, my family and I would definitely recommend Andaz Mayakoba.

bikes are unstable and too tall

All was great from food to service to rooms. Paco at the beach restaurant was serving us in the best way possible.

Excellent stay. Nice resort. A little on the pricier side but you get what you pay for.

People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.

Lovely!

The entire staff was excellent!!

This property was OUTSTANDING. The service was OUSTANDING. and the food was OUTSTANDING. To transport places it seemed very pricey, I booked transportation from the airport early on and it was only $11, but when you arrive it ranges from $80-120 with the airport companies. I you walk a little further past the airport stands, you can probably find cheaper, and you definitely can bargain. My flight got cancelled so I had to get transportation when I arrived(don't fly spirit) since I was now arriving a different day, and I went through the airport transportation company which told me it would be 80 for a group shuttule that makes several time consuming stops, or 120 for a private shuttle. I got the price lowered to $85 for a private shuttle, but I probably could have walked a little further to other cheaper companies that were not affiliated with the airport. To transport anywhere to a local town or something it was a little pricey, so i recommend booking ALL activities way before you go. Daniel our server, Julian the manager of the Sovento restaurant, and especially victor and manuel i believe were who checked us in when we arrived. THEY ABSOLUTELY SET THE TONE for the trip and made our first impression amazing. My husband and I have traveled to bora bora and many places and we have never experienced such a fantastic welcome. Two shots of mexcal chased with a very delicious and refreshing coconut popcicle, so smart. Im not exaggerating this was the best vaction we have ever had

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and seaweed they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

We loved it. Very relaxing. Very safe. Helpful and friendly staff. We shall return.

Customer service was excellent.

Beautiful property, helpful friendly staff and delicious food! Great place to relax for a few days.

Staff was friendly but they did not communicate well about expectations

Uniquely nestled within the Mayakoba property this resort provided excellent rooms, amenities, food and wonderful hospitality. A new favorite destination in Mexico.

In Cancun for a weekday wedding at another property. Nice, clean, safe, quiet location. Food could be better.