Great hotel, superb staff and food (both dinner and breakfast buffets excellent), but very surprised how they have such a dangerous slippy surface around the pool area. I even saw one of the life-guards slip near the pool. I nearly had a bad fall. I noticed, like myself, guests tended to walk on the grass next to the hard surface to avoid slipping. They have some signs up saying it is slippy but this should not be necessary in a five star hotel. Definitely not suitable for older people. Bed was really comfortable, linen excellent and bathroom a pleasure, with great bath and instant hot water. However, I stayed in a suite and was very surprised it did not have tea / coffee maker (and breakfast buffet only starts at 8pm so no coffee before that), and only ONE bottle of complimentary water. No water available in sauna area either. Also the black-out drapes are very light, with no proper curtains, so the room is fairly bright in early morning. But really quiet at night. You can hear the techno music from nearby mega-club during the day, around the pool area, but not in the room. Surrounding area is not so nice, as many cheap restaurants, bars and party goers. Also very disappointed the pool is not open until after 10 am and closes at 7pm. Loved the sauna and steam room but lots of glass doors in spa area which only open one way but no signs saying which way they open so ended up bumping into them. A great hotel overall and comfortable stay but surprised by some things.

Mega Hotel

Amazing Hotel!! All was perfect.

First room smelled of cigarette smoke, so I requested a different room. The cleanliness and condition of the 2nd room and hotel more generally were good. Bed/pillows were not particularly comfortable. Hotel had some good staff. Quality of food at breakfast was mixed, but there was always something nice to eat/drink, including delicious freshly squeezed orange juice and a good selection of fresh fruits. Good evening entertainment. The beach is near the hotel and is lovely for swimming. However the hotel is in the center of a party area (being right behind the Megapark) and there were some very seedy characters around and some antisocial behaviour in the daytime. Some people on the beach in front of Megapark in the day were clearly under the influence; men urinated on the streets; pavements had vomit and human excrement. At 1am one morning a police helicopter was circling the area.

We spent 6 days at this wonderful hotel, which surpassed our expectations. The hotel is located a short walk from the beach, however this area is better suited to young people as it gets very lovely from early evening onwards. The hotel itself seems very new and is constantly being cleaned. Rooms are spacious and well air conditioned. The dining was exemplary. There was an incredible choice at breakfast and dinner - with multiple food stations catering for all tastes. Sushi, caviar, king prawns, steak (available most nights) and a fresh fish grill made for a great variety of meals. It was probably the best hotel buffet I've tried. I normally prefer a sit down a la carte experience, but this really was very good. Staff were attentive and friendly, with waiters at hand around the pool to take drinks orders. The pool is salt water, and probably a little on the warm side. It opens at 10am. Another plus point was that the hotel does not allow people to reserve sunbeds by putting towels on them - something that can often spoil a holiday. We are early risers, but there were always beds available long after 10am. The pool area was quiet and very relaxing. The Heaven Bar on the 7th floor is a lovely place for a sundowner at the end of the day (open from 6pm) and there is live music every night. Highly recommended, even if the surrounding area isn't that great.

Beautiful hotel and pool area! Great service and amazing food!

Great hotel, friendly staff

Clean and decent sized rooms

Throughly enjoyed my time at hipotel in Palma. Room was really nice and very clean. Pool was amazing, we spent most of our time here. Too top it off the hotel suprised me with a birthday cake in my room. Thank you! Best stay we have had so far.

Superb hotel, lovely facilities & excellent food. Hotel is very clean, staff very helpful & rooms of a very high standard. Hotel is a very short walk to the beach, although it is worth noting that in them summer months this beach area can be busy & noisy with young groups as the hotel is close to the MegaPark.

is ok

The hotel is 5 star and lives up to the 5 star rating. Inside the secure perimeter it is without one of the best hotels i have stayed in around Europe, and a i have stayed in a lot. Food was great, Very clean. Staff attentive. Pool was grand however the hotel is situated right behind Mega Park and entertainment centre and the location was horrendous. Drunk and high on drugs youths and 20's, all German and a very scary area to pass through. As a family we avoided the area after dark as there were so many drunk people. Bottles and cans everywhere. Not sure if it was just a bad weekend or not but the area is dangerous. Just be aware, The hotel however, couldn't be faulted.

AMAZING AMAZING AMAZING, the hotel is fabulous, the staff are fabulous, the rooms are fabulous the cocktails and food are fabulous. I want to say thank the Front Desk staff, who all of them were extra great, George was lovely and noticed that it was my birthday the day I was checking in. I was only checked in for less than 24 hours but I really would love to come back later in the summer and just enjoy everything on offer

Rooms were clean, pretty certain i saw a jacuzzi on the out door balcony advertised when i selected my room but i didn’t receive that did not make a deal about either. Aside from that, everything was great breakfast buffet was excellent, pool was peaceful, hotel property was very clean, beach was area where hotel is located isn’t the greatest but the island is easy to travel around. All staff was friendly and kind.

X

I really like this hotel, phantastic stay

Tolles Hotel, lecker Essen

We had a wonderful stay here. The hotel is clean, bright and spacious. The staff are very friendly and go out of the way to assist. The food choices are amazing! The pool area is lovely and it wasn't too busy during our stay. It was such a relaxing holiday. The only thing that could have made our stay a bit better is if there was tap water available in the lobby or another area, that guests could help themselves to. Apart from that, it was perfect and I would recommend to others.

Modern built hotel, looks all good and like new. Room needed maintenance - the air con did not work on the first night and they couldn't do anything about it. Repaired the next day but still not effective enough. Not acceptable for a 5 star, junior suite room.

I will give the hotel 5 satrs

Excellent Hotel and very good food,very clean but staffs are not that friendly,1 bottle of water per stay is a joke and we was guarantee a late check out on our booking with Expedia but wasn’t able to have it because it was fully booked so nothing is guarantee with Expedia

Super food

Amazing, modern hotel. Spacious and interesting architecture. superb pool and fitness area. Overhwlming breakfast. Skybar. Not that far from town.

From the time you check in they made us feel very welcome !!! Dinner is great / Entertainment in lounge lovely. Front desk staff wonderful !! Natasha & Salvatore always so happy to help!!! Views from our room are lovely. You cant best this place !!! Enjoy and stay here !!!

excellent room , Food buffet better than Four Seasons hotels, entertainment GREAT!!! Love this place!!!!

(+) Modern and clean room, great food quality and selection, both during breakfasts and dinners. The hotel was quiet even when fully booked. (-) The room lacks a kettle with tea and coffee and an iron, which is a bit unconvenient. Lack of tea during dinner. At checkout one of our orders was charged twice (it was corrected).

Fab hotel

Very modern, tastefully eesigned and clean hotel prioerty with spacious rooms. I stayed in a standard room but it was comparable to a Delixe room in terms’of size and design in other comparable hotels. Overall, excellent experience.

Had a wonderful stay in this hotel. Accommodation is modern and clean. The restaurant and bars are excellent. Lovely pool area and spa. Decent gym too. The staff are very friendly. However, some seem a little inexperienced and on a couple occasions we were left waiting for drinks. However, they were very apologetic and offered free drinks. Overall, would recommend. Deserves its 5 star rating.

This is a great hotel with an amazing pool and rooftop terrace. Professional staff and good breakfast. The reason why the hotel does not get a 10/10 is that they ask you upon check in if you’d like to rent a safety box for like 2.5 Euros/night. Last time I can remember having to rent a safety box was when I stayed at a hostel. It’s not about the money but just find it ridiculous that it’s just not included in the room charge.

I had no idea this hotel was dominated by german people. I wish I had of known. From 9am in the morning there are literally ZERO sun loungers available for the rest of the day. It was absolutely chaos. We could not sit by the pool once the entire time we were there. The breakfast buffet was without a doubt the BEST I have ever had in my life. Incredible. Room was extremely comfy and great value for money. Summary: Stunning hotel, but it is for german people really, and you cant use the pool unless you get up at 6am for a lounger...

Great hotel, perfect holiday choice. Food and facilities were faultless and staffing was excellent Only real grumble is having to pay to use the room safe, not expected of a five star hotel!!!