Nice stay with lots to do. We had a wonderful time as this was our First time at the Hotel. City has so much to do that we will come back.

We loved everything about our stay here. The bathrooms in the water park weren’t very clean but other than that this stay was perfect!

10 floor hotel has 3 Elevators 1 of them was broken have to wiate 45 munites do go down stairs piad 400$ for only 1night stay and they charged $15 for unsafe parking

They double charged my card for the stay and added additional charges that I did not authorize. When I asked for a print out of the charges and informed them of the fraudulent charges, they stated they were “authorizations” and couldn’t explain further or refund the charges. The print out they gave me did not match up with all the charges they made to my card. They also could not explain that. I left the front desk frustrated and came back about an hour later to talk to a different manager. They still couldn’t explain the charges but promised they would refund right away. We’re talking about thousand dollars worth of charges. I still have not received my refund or an explanation.

Loved having all the activities in one place and how clean the hotel was!

Took my Granddaughter for a weekend of fun. The staff was super friendly and very helpful. We had a great time. We will most definitely be back in the future.

As long as you do research before and find out all the hidden fees it’s good- I made sure to budget an extra about 300 to do be able to do all the other activities the hotel offers. we were really happy with our stay overall. If I wouldn’t have known that you have to get passes to do most the activities we would have been upset for sure but since I was well aware of all the little fees it seemed okay- I wish the hotel was clearer on pricing they make it confusing on purpose so it’s hard to keep track of how much you’re spending- it’s a business at the end of the day so I get it. we had a couple issues like our door lock wasn’t working and my tip from breakfast got changed from 15 to 45 dollars but the staff was very helpful and figured out all the issues quickly without giving us a hard time. The only thing that actually upset me was an older staff member was talking to a coworker and kept misgendering the coworker. They had a name tag that clearly stated their pronouns are they/them, and I’m assuming it was the manager, kept using the wrong pronouns. The staff member handled it so well and didn’t cause a fuss or anything but I just felt bad. They should be respected while they are at work.

Super friendly staff, very young kid friendly. Not teenager friendly and way overpriced.

We had a fun exciting time.

I was really disappointed that on this visit we were not able to dine at our favorite restaurants due to one was under staffed so had a very long wait. The other Was closing so only serving drinks. We love taking our grandkids to Great Wolf lodge every year for the past 4 years. The kids love the water park. But the dining is our treat.

$15 for parking is dumb, Food on site is way too expensive, pool area was fun but smaller than expected. Booked through Expedia and the description isn’t accurate. But overall we had a good time and the family enjoyed the stay

This property is amazing and all aspects very clean and all the staff is very polite and are willing to help at any time. Both my children enjoyed it very much they enjoyed all the activities and the water park is just amazing. Our family will be going again during the winter we had a beautiful Mountain View.

Enjoyed our stay!

Great place!

Pros: Amazing activities for fhe children, alot of different options. Rooms were clean up to date. Microwave and refrigerator was a plus. The decor was very woodsy the kids were so excited. The adventure pass was well worth it. The ropes course, the rock wall, bowling was all wonderful. We did not do the mini golf but it looked nice. We did do the morning yoga, which was well orchestrated. Food was decent. We only ate at Buckets in the water park and dunkin donuts. Cons: If you are going to measure the kids for heights it should be done once at check in. My son without shoes was tall enough at the water park (yellow) but at the ropes course he was told he wasnt tall enough with him wearing shoes. It was quite irritating, "same measuring standards" so to listen to my 5 year old cry for 10 mins and to have to watch his brothers do it was a huge downfall. The pullout couches you could feel the springs, my 11 yo choose the floor oppose to the horrible mattress. There was only 1 trashcan in the rooms. None in the bathroom. Overall it was a good time but could have had some things improved.

Excellent stay!! Rooms were clean and beds we comfortable! Would highly recommend!

Children had a blast!!!

We love coming to the Great Wolf Lodge! One complaint only… the amounts of cigarette butts on the ground. That’s all! Thanks for a wonderful experience as always🐺🙏💕

As I was arriving at the hotel to check in I waited in line from 3:00pm to 3:30 pm. all the staff seemed to not know what they were doing and I got pretty irritated as people instead of getting in line to ask questions just walked up to the check in desks and the staff instead of re directing them they talked with them for 5 min.. after waiting 30 mins in line I was told my room wasn’t ready and would receive a notification when it was done.. 5:30 pm came around and no notification was sent. Waited in line again for about 15 min and was told my room was now ready. After driving for 5 hrs I was pretty irritated.. the rooms were clean but trying to get any other service they seemed to be going thru a staff shortage… the chemicals in the pool were extremely rough on our bodies and recieved some pretty bad irritation… the neighbors on our floor could not stop running and screaming till 12am unfortunately I’m a light sleeper and could not sleep after that this marks an end to my stays at the great wolf lodge hotel chain as we loved the one in Arizona and we were planning to visit each one but I’m done after this

It was for a girls trip and we had a great time.

Excellent service

Great fun with the kids and a ton of restaurants around within walking distance

My kids had a blast. We cannot wait to go back.

nice hotel.lots to do. they dont take cash for anything. so prepare to put it on your room or use a card. otherwise, it was good. nice rooms

The front desk staff were fabulous and the texting system is the first time I’ve stayed at a property with this system. It is amazingly convenient.

Room with Mountain View was great. Room was very spacious and clean. The facility and activities were average. Comparing with other resorts like the Gaylord I would much rather stay at Gaylord. I like that we got to stay here and have the experience but don’t think I would come back again.

Awesoay

Its great for the kids!

Kids had a great time, everyone was friendly, and it was clean. Always a pawsome time at Great Wolf Lodge!

Attractions

First of all, it was very expensive! The suite was very small, the twin size bed was horribly dirty, pillow cases were dirty and the carpet looked like it hadn’t been shampooed in years. Our whole experience there was bad!!!

I mainly loved the location the property was in. Great shopping centers and dining options all around. The property was also very well maintained and safe for all ages