Location was good and the hotel is clean but no garden, no outdoor.

Great art driven, boutique hotel. It’s right in the center of town.

Casa Carmen is beautifully decorated and located conveniently in one of Oaxaca's best neighborhoods. It's within a few blocks of all of Oaxaca's gourmet restaurants, the Zocalo, right across the street from Jardin Etnobotanico and there is no shortage of amazing street food around the hotel. However, there were plenty of issues that affected our comfort, which were enough to downgrade my rating. First, we arrived and our AC was broken, we told the attendant and he said they could not fix it until the next day (which was Sunday). Aside from this no other solution was offered to us, we had to ask to change rooms or even for a fan, both options were not a possibility at the time of our arrival. The next day, I had to consult the concierge on their planned solution, and they said they would bring a fan, finally I asked if we could change rooms and after some hesitation she relented and said we could occupy another room after the guests had checked out. Our new room's AC worked fine, but the shower head would blast water all over the bathroom if it was turned up all the way. Although not huge dealbreakers, this lack of attention to detail and not quite 5 star service would dissuade me from recommending this place. To their credit housekeeping was impeccable, and our room was always spotless every time we returned to the room, a welcome touch after a day of exploring beautiful Oaxaca.

GREAT STAFF!!!! GREAT PLACE !!! WILL STAY HERE AGAIN AND RECOMMEND TO ANYONE !

Beautiful and confortable. Great staff. Excelente location

No parking at the hotel. You must park across the street for a charge. No hot water. We payed 285$ for a room with a bathtub that was useless. The tv locked up and said no signal. Useless. And to top it off the dance club next door played music so loud you could feel the base in your chest..till 2 am. Just don't!

No parking at the hotel. You must park across the street for a charge. No hot water. We payed 285$ for a room with a bathtub that was useless. The tv locked up and said no signal. Useless. And to top it off the dance club next door played music so loud you could feel the base in your chest..till 2 am. Just dont!

We have stayed at most of the high end hotels in Oaxaca and this is by far the best. The hotel is beautiful, and the staff could not be nicer or more accommodating. We stayed in the Amador room and and it was perfect, the bed was extremely comfortable and the bathroom with the cacti was so unique. We were able to tour two of the other rooms and both were perfectly appointed with design features unique to that room. We will certainly be back - with friends!