Safe

The over charged me for upgraded room they quoted me. I asked for 2 extra pillows when I checked in. Never came. The phone would not work to call desk or room services. They corrected after I went to desk the next aftern and air conditioner was broke.

First class property. 1st class treatment from staff. Definitely going back.

They don’t know how to cook eggs

Pristine and elegant

To me this is the nicest hotel in probably all of Colombia Colombia. The rooms are magnificent. Spacious and with those added touch of elegance and refinement. The bathrooms are huge, large TVs, excellent Wifi, nesspreso machines.. the list goes on. The amazing but pricey breakfast buffet is the best. The Japanese restaurant on top level of hotel was really good as well. Staying here is a no brainer and for the most part the folks are really helpful. One thing I was a bit annoyed at, was that the moment I checked out it was as if I did not exist. I was dined access to the bathrooms other than the public one on the base level (being cleaned) even though there were others in the vicinity. Overall, a wonderful stay..

Every aspect was 5 star! Professional and friendly service in every area was excellent as well as the accommodations and food!

I really love everything about this hotel. The staff was super helpful and nice. The breakfast was delicious. They have big, beautiful and comfortable rooms with a breathtaking view.

I love it . the only thing they should be focus is wine list over rate. and no free ride to or come from the airport. for the money they need to add that kind of service.

Excellent blend of natural and man-made. Exquisite decorum. Pleasing and amiable staff.

Excellent place to stay

Staff were amazing. Facility was clean and convenient. Food was good

Large and well-equipped fitness center, beautiful pool, gorgeous architecture and decor.

Beautiful hotel and very nice people. A bit disorganized but overall a nice stay.

Everything was excellent

Everything is SUPERB!!!!!

Great building, location, service.

Beautiful hotel with great service.

Excellent stay, Beautiful hotel great location!

The Grand Hyatt Bogota was not what I thought it would be. It was simply another hotel who thrives off the pristine reputation of what it once was. The staff is mostly polite but many were limited in their ability to speak English. The rooms were clean but the carpets were dirty. As someone who stayed in their king size corner Andes suite (800 sqft) I was a bit disappointed with the condition of the carpet within the bedroom. The Spa staff were a bit rude and seemed lost. Many of them did not speak English at all and they ended up making what was suppose to be a street fee experience a stressful one. The security is all over the building and you feel safe. Despite M16s being held by the presidents army because the president is there. But still the presence of safety is there. The outside of the building is neat but the surrounding areas are a bit of a mess and not well maintained. As much as I enjoy the amenities and comfort ability of the Hyatt, I believe my next visit would be better suited at the Hilton or another competitor due to my subpar experience with a hotel that is suppose to offer an excessively comfortable and relaxing stay

Love this hotel, it is absolutely beautiful, wonderful swimming pool, the Sushi restaurant is great, and the rooms are wonderful

Staff made it worth it. Awesome property with a great view. Will stay there again.

More dinner options

Absolutely amazing !

The Grand Hyatt in Bogota is well-placed, closer to the historic centre than many others. In house restaurant is good with a great spread for breakfast and lunch. Some evenings there was a parrilla but other good restaurants are a short taxi ride away too

Grand Hyatt Bogotá did not disappoint, great transportation team, super attentive staff.

This was just simply a fabulous hotel.

Our stay was fantastic and the staff were incredibly helpful and friendly. I highly recommend getting a room with Grand Club access on the 13th floor as it has spectacular mountain views and the breakfast and cocktail hour food was delicious.

I have stayed here twice now for business. I think it is one of the best hotels in Bogota. It’s pet-friendly, and the rooms are very nice. The only 2 “bad” things are that it gets super busy and the rate changes dramatically; one night can be 180, and the following, it can be 400! That makes it hard to choose this hotel whenever I come to Bogota.

Great location and overall experience.

Just great

Not my favorite. Staff has bad attitude.