Best suites ever, perfect for a family of 4 or 2 couples. With the 2 master bedroom and a plush sitting/kitchen area we felt right at home yet on vacation

The most important thing about this hotel is staff. They are always willing to help and very friendly. The rooms were very spacious but the mattress is hard. I preferred a softer mattress. The only issue, I had with the hotel is on the main and a lot of people walk their dogs and don’t pick up the poop. The location is great, everything is in walking distance.

Our room was lovely with ocean views and a large balcony. It was great to have the taxi pull up closer to the unit when we checked out, since it was a bit of a walk from the front desk. Close to the beach and lots of restaurants

Unit had unfinished wall patches all around and our room out of 2 bedroom unit had no hot water for showers etc... maintenance came out and we had hot water once after that then no hot water ever after that and wasnt worth our waste of time to sit around for maintenance to come back and sit around for service when we could be out spending time around town.on our short stay! Also we had our room get slightly flooded on a heavy rain storm because patio slider had a gap in door jam when fully closed!

Loved this place, it was so comfy and plush, the location was fantastic.

The location within Placencia Village is perfect. The resort is on a beautiful beach and our ocean front room had a great view. The room was clean and the staff was friendly. The security guard made us feel very comfortable.

We were really excited to stay here based on the pictures and description. Then we arrived. They did not and would not give us the room type we’d booked, and made no attempt to resolve or provide any customer service. Instead the reception was defensive and unempathetic. The room was generally good- with many scratches, dents, cracks, wear, etc though each fairly small. The door to the connecting room had a see-through crack so fortunately other guests weren’t in it! Despite that unit being empty, the AC was left on full blast for nearly a week. What a waste! Yes they have bikes, but they’re in poor condition (chain needs grease, tires nearly flat) and no one in the reception seemed to know or care to fix, let alone be proactive & knowledgeable enough to check when presenting bikes and give working ones. The units are right on the Placencia sidewalk which is convenient- and loud until past midnight. They don’t even bother picking up the trash on their beach. Decent hotel masquerading as a resort. Wouldn’t stay there again- visited multiple better places around town.

I liked the location. Staff was excellent. My biggest complaint is that they desperately needed to clean their beachfront. Lots of bottlecaps and plastics.