A delayed flight created the snowball effect, so we were late to check in. The train station (Genoa Piazza Principe) is about a five minute walk from the property. Andre was wonderful, my sister-in-law called him and explained the situation. Andre called me as we were finding our way out of the station and stayed on the phone till he knew we were on our way. The restaurant next door Bar Cava is awesome. I kind of wished we had stayed more than one night.

Friendly and helpful staff. The room was prepared for three people when we arrived, was clean and beautiful as well. Breakfast was wonderful.

The property was conveniently located near the train station, so a short and very easy walk for those traveling by train. And there were 2 beds in a suite for our family of 4, which is tough to find in Europe. Otherwise, we found the property to be very sparse in decor and accommodation. The elevator is very small and old, with many flights of steps to get up to the suites. Breakfast was very bare bones with not much outside of breads, cheeses and fruits.

Rooms were very comfortable and felt very safe. Breakfast was nice ootion as well.

nice and clean

Worst hotel on our journey through Italy. Would not recommend. It advertised beautiful rooms but they are not, and breakfast was sparse (if you’re looking for a croissant and no beverage for 16 euro per person including kids per day, it’s your spot).

Clean and very convenient, near to everything

Good value near trains

Great place to stay in Genoa. Close to a lot of cafes and transportation hubs.

Very pleased with this hotel and its location. Room was very large. City noises are loud, but we brought earplugs. Glad I booked it.

The property was very comfortable. Our room was spacious, quiet, and had a beautiful bathroom. The hotel is very close to the train station and we had dinner both nights within a block of the hotel. I would definitely return.

Great spot to stay a night or two. Close to the cruise port, great food downstairs. Close to the train station.

Pleasant and comfortable room as it’s a business trip. Hotel ideally located 170m away from the train station Genoa P.Principe.

very nice property so close to the train station. we had a huge 2 bedroom unit and the bed was very comfortable. great location.

It was very convenient to stay here as it is near the station. Front desk was efficient and allowed us to check in early because the room was available. Clean rooms, bathroom, slippers and toiletries provided. The bed was comfortable. I could’ve used another pillow, but still deserving of 5 stars. Great ratio of price to quality.

The hotel itself was great, however the staff on the breakfast area were not very friendly. The breakfast itself also could be better, they did not have eggs or other meal options with protein.

This was our 2nd stay @ HNN in three months. First time we chose it because of the location: a few minutes from train station, 2 minutes to the funicular that takes you up the mountain, 5 minutes to the waterfront, a short walk to the famous pedestrian walkway with all the palazzos & the old town. We came back because they do everything right. The rooms are stylish, the beds excellent, bedding very good, bathrooms are also stylish & showers are excellent.. The included breakfast has good variety and provided in a lovely room with a high frescoed ceiling. Especially want to compliment the staff. Everyone from the reception desk (who waited for our late arrival) to the lady in the breakfast room to cleaning staff are genuinely friendly, and offer great suggestions. All of this at a reasonable rate: a winner & absolutely our fave in Genoa! Grazie mille!

It’s terrible experience. From evening to morning, there was no hot water. It’s not bearable in winter.

Our property was VERY spacious and comfortable. More than ample space for 3 or us! Clean, bright and truly a treat to stay at! We enjoyed the area and what Genoa had to offer. We enjoyed several of the local cafes in the morning and across the street dined at a wonderful eatery for supper. Steps away from the train station, our visit to Genoa couldn’t have been better (even Including the time we got lost in the less than desired areas) Thank you for a wonderful stay! 🇨🇦😊👍

We chose this hotel because of location and the size of the room. Location was excellent: at most a 10 min walk from the train station. GREAT location for going up to the castle, down to the Maritime Museum, the Palace Museum and very near the beautiful pedestrian street with all the palaces. Loads of excellent restaurants everywhere in Genoa! We chose a suite (4th floor with elevator) but thinks we would have been happy with a room. The bathroom was very stylish, modern, excellent shower, beautifully appointed. The bed was comfortable with extra bedding in the closet so we could adjust to our preferences. Breakfast was in a lovely room with a ceiling fresco. The attendant was cheerful and prompt to keep everything looking tidy and options plentiful. No eggs - but so much else. The standard European hotel espresso machine which fresh grinds beans, steams milk for lovely cappuccinos, etc. We enjoyed fresh fruit, three kinds of sliced ham, two kinds of cheese, yogurt, muesli, croissants, toast, juices, etc.With the variety provided we changed it up every morning! Desk staff was friendly and helpful. Only issue during our stay was very minor: a TV remote 's batteries were failing, sent an EM note & desk staff came up, replaced them immediately. The lobby does not impress: I'll take a good sleep, great location, nice breakfast over a grand lobby every time!

Great stay and the staff was sooo helpful. Check in was easy. We arrived early and the held our bags for us until we were ready to church in.

Best location

Very good location, excellent customer service.

The room was spacious, very clean and modern. Breakfast also good.

Excellent value Very clean and tidy Close to station

The Hotel was amazing, recently renovated and clean rooms. large and comfortable. Easy to get to from Genoa Station. Highly recommend

The good: Room was very large and clean. The elevator worked well which isn’t alway the case in Italy. Air conditioners worked well. Lots of nice windows. Good bed. Location near the train station was handy. Front desk staff were mostly helpful. The bad: Breakfast was scanty and seemed rationed. The person working there was not always friendly. They had intermittent issues with water pressure, usually at a bad time. They knew about it, per one of the cleaning staff. The front desk failed to disclose this to us at time of check in. It was noisy at night past midnight, (street noise and constant ambulances). The area was also a bit seedy as you moved down the street towards the water. Too much garbage and graffiti. Two of the area restaurants we visited did not provide good quality food which was surprising and disappointing. Overall: While not a bad hotel, now that I know the city a bit better, I would never again stay in the area where this hotel is located, and generally, there are much better places to stay in Italy.

Great location near Genoa Principe station but easily walkable to waterfront, old town and museums. Also east to get to Rapallo, Nervi and other local areas. We had room 407 and the only complaint is that it backs to elevator and you can hear it running but luckily during our stay there didn’t seem to be very much nighttime traffic. Front office staff super responsive and helpful. Very close to restaurants though the higher rated restaurants are mostly a 10-20 min walk away. Overall great place and great bargain. Would definitely stay there again.

Great location beside the train station. Clean rooms and great breakfast. Would definitely return again!

Great location. Next to bus and train station. Easy walk to most attractions. Limited nice restaurants right near hotel. Bed was hard, could use a mattress topper.

Wonderfull and confortable room. Great breakfast

I can't say enough positive things about this hotel. Big room, steps from the train station, quiet and very friendly staff . Walk to waterfront and lots of restaurants. Clean and very, very spacious room. My whole family loved it.