The hotel was apologetic as our check in was delayed and left us a local food and wine basket as a thank you for understanding. Everyone was polite and friendly and always happy to help. A lovely place to take the family and explore the local area.

Excellent apartments, facilities and shuttle bus to cable car

Having stayed twice here we love this hotel for location and facilities Perfect for families and groups of friends we have stayed in a duplex apartment and a 2 bed apartment both were great Great hotel

Residence Alexane is an excellent hotel with great facilities.

Comfortable accommodation with superb amenities in a central location.

High quality property with great furnitures and materials! Amazing spa! Located perfectly in Samoens close to everything.

The residence is extremely well appointed and equipped with high class swimming pool and spa. Our apartments was very comfortable, with perfect decoration, appliances and services. Everything about our apartment was 100% perfect, I can only say that there was a wall in the kitchen area that clearly already needed repainting (even though the residence is 1 year old only), as there were big stains that made it look poorly maintained. Also, in one bedroom it was cold, and in the other bedroom , it was way too hot, and despite the very quick technician intervention, our kids had to sleep with the window open (in full winter) as it was still way too hot. Anyway, this residence is absolutely beautiful, modern, with a very cosy feel, and perfectly located tin the village, close to all amenities, and to a free bus as well to reach the ski left. They also offer a personal lift service to the ski lift. There is also a restaurant attached to it, that is really great for families, offering a good and fresh cuisine at a reasonable price. Check in was a breeze. It could be improved though, offering some beverages and quality light snacks upon arrival for example, this is done in so many places nowadays. It was our second time in this residence and We will definitely come back !

We stayed in the residence apartments (3 bedrooms) and found it spacious and a modern feel. The gym and pool/spa were great post a hard days skiing