The good: great room, very comfortable bed, and the shower was amazing. The bad: resort fees, 55 dollar breakfast buffet, being stuck away from any real restaurants and having to pay exorbitant prices because you are essentially stranded, everything is charged (come on, you're going to brag about the snorkeling and the charge me to rent a snorkel??), fees, fees, more fees. The ugly: when we first arrived, we walked up to the front desk clerk, very eager and happy to be on our vacation, "hi, how are you?" my wife said to the clerk, who was looking down and had ignored us for a couple of minutes. She finally, briefly looked up..."she can help you down there", then went back to whatever it was she was doing that was a lot more important than the customers. If you're going to charge fifteen dollars for a cocktail, put it in a glass. Wine in a glass is also a travesty. Many of the restaurants were closed. Avoid the store at all costs, unless overpaying by 50% for everyday items is on your buck list. Honestly, I think they are getting a lot of mileage out of the lagoon, which is pretty awesome. The rest of the resort quality doesn't match the prices. This was our third stay, each one progressively worse. There won't be a fourth.

Great atmosphere. A little overwhelming at first talking the tram to ocean Tower. Would have loved some better finding entertainment options on property.

Toilet seat had urine behind the lid. Bed was so used and sunkin in that I got a backache. Worst of all, check in counter lady was rude and disrespectful. Older Filipino lady with an angry face. Name started with E.

The property was very big! Lots of art throughout the property. Family friendly. If you are staying in the Ocean tower rooms, those are about 10-15 minute walk from the lobby entrance or about 20-25 minutes by tram (as the tram stops for other sections of hotel) The Valet service team was very friendly and efficient. The views from our room were very beautiful (King Bed with sofa bed oceanfront room) If you are looking to spend most of your time at the resort, I highly recommend as this hotel will keep you occupied with all the different areas to explore! We also, enjoyed seeing the dolphins onsite.

Bellman- Excellent, front desk, restaurant, tram and security staff very helpful and friendly

The hotel beach is a joke

Do not stay here. Zero help with baggage, 12 minute hike from main entrance to ocean tower or wait for super slow tram. Upon arrival after the hike to ocean tower, we get to our ocean view room! Grassy bank on the main level with a walking path right outside the door was more like it! They did move me higher up when i told them that was not the view i paid for. Then the desk informs me restaurants are open until 10, glad i checked, they close at 9 so we rush to the only option available at 845pm after arriving and pay $100 for mediocre at best spaghetti and meatballs! Then i request a microwave to reheat the overpriced leftovers and they have tbe ordacity to try to change $30 for what should already be in the room! They finally agreed to do it complimentary, but when it arrived out was filthy inside! Insulting is an understatement! Don't even get me STARTED on tbe captive dolphin situation! Very small enclosure for i think 5 total dolphins and a sea turtle with its shell branded! Disgusting. No beach access, tram doesn't run until 6am so leaving at 430am with all your luggage, you're screwed. I heard there is a bellhop but no one ever offered this service to me or any of the other frustrated people with their luggage, some of them were quite elderly! $55 a day to valet your car or $48 to self park. There is no place to park for free. A prison escape would've been easier than getting out of that place! You leave and don't come back for the day! Huge ordeal otherwise. AVOID!

Awful check in - took 45 minutes Birds in Ocean tower - Chirp all night Bird poop all over Adult only pool Shower head was broken Safe in room was broken Sheets smelled like Mildew Tram was super slow No towels at the pool until 1-2 pm No servers at the pool . I could go on and on about how underwhelming this resort is but I don’t feel like wasting my time on this dump . Avoid this place if you can it’s gone way downhill since the last time we stayed 6 years ago . I can’t think of one positive to say minus the elevators are fast .