I Love the staff!!

No Bellman, not even luggage cart. But a laundry men came and help us to carry our luggage to our room in a laundry cart; that save the day.

The roof and pool

Good

Very nice hotel very nice hospitality at all times and all staff very friendly

Everything perfect

Close to shopping centets

The place is clean and well maintained. The cook makes the best green juice and their Mexican breakfast is pretty good.

Liked: friendly staff Didn’t like: misleading advertising * no area shuttle (at over 100oF walking 0.3 miles to the mall was not an option) * minibar and iron are available UPON REQUEST * no beautiful views from the rooms on the west side of the hotel.

Very Happy with my Stay. Walking distance to the Mall and dinning. Would Recommend.

The customer service was great. The condition of the property was not so great. The hotel smelled like sewage our entire stay. The jacuzzi did not work. One the elevators was out of order.

Rooms are clean but the hotel is very disappointing for a Radisson. Pool desperately needs attention and no staff at the bar. Luckily a nice Mexican restaurant down the road. Will not be staying again.

the place smells like sewages'

Great staff

The hotel is very nice yet the receptionist didnt offer me a vip upgrade

Nice hotel with a great rooftop pool view; clean nice bedroom but really noisy from the outsiders or next rooms. It had a great hole in the parking lot and my child got stuck in it getting some wounds. We also didnt' like it did not have an ice machine in the floors and when I asked room service to bring some ice to my room the told me I should have to go down to the bar and get it by myself

Nice stay would definitely consider staying here again

I called prior to check in to confirm that I could check in early and as told yes it would not be a problem. I get to the hotel and the receptionist is busy talking to someone (not a guest) and I wait patiently and ask about my check in. I was told I was not able to check in early and would have to wait despite already confirming early check in. I wait about 2 hours and I am finally able to check in At original time 3. I get settled in and first glance room looks ok. I inspect further and the room was dirty. I disinfect what I can with my wipes and proceed to unpack. I then go to the gym to find both of the treadmills are not functioning. I go back to my room and order Uber eats. My Uber eats was instructed to leave at lobby and I called down to see if I could have it brought up to me. I was told no because it wasn’t purchased with room service.. No,problem- I ask can she simply call me upon arrival. She says yes and I receive no call. Later in the night I accidentally dropped my tooth brush in the toilet so I go down stairs to ask if they had any. They said no. I asked about the shuttle service to go buy one… I was told they had no drivers available. The primary reason I chose the hotel was because of the 3 mile radius shuttle service. And it was not available so I used Uber for my stay which was extremely expensive and inconvenient being that this hotel advertised a shuttle and did not deliver. The following morning I inquire about breakfast because on Expedia - tbc

Book the room for two nights, couldn't check in until after 4 o'clock, left the hotel and came back and could not check into the room I paid for which was a king size suite had to settle for double queens

This place was overall really nice and proper. However, there are some details that could have some improvement. For example; the fact that you have to get your towels for the pool down at lobby when in fact they should be brought to you either to your room or to the pool. Leaving that minor detail aside, the pool is lovely, the experience has been nice and there is plenty of safety:) Nice stay y'all!!!

Pros pool had an amazing pool and food was good in dining area location was great Cons service horrible and they had a bad smell in the rooms and elevators like bad plumbing

Very friendly staff

The best beds

Everything was good! My room just front of Elevators… many sounds.

It doesn't have drinking water and they only give a bottle of water on the first day, although there are more than 2 people staying. What is not even enough to brush your teeth.

Clean and quiet

Good service

This is without a doubt the worst hotel I’ve ever stayed at for the price paid. It was my first time to try Radisson, and will certainly be my last. Rooms are tiny and stark, swimming pool is a joke, and it just seems like nothing appears the same as it did in the listing pics. There is a sewage smell emanating from the bathroom, and the shower stall leaks badly. One coffee packet with the in-room coffee maker, and I was told in no uncertain terms that that would be all I received over my four night stay. Why place coffee makers in the rooms but deny coffee? They wouldn’t even give a second packet for my mate! The staff couldn’t seem to care less. My request to change rooms was denied, as was my request to cancel the remainder of my stay and get a refund. It was surprising that Expedia couldn’t do more to help. A horrible experience and it’s only the first night!

I did not like the property, poorly maintained, only one elevator works and it is very slow, the design of the building is very poor

Scenery from the room windows, amazing view of Monterrey city and mountains surrounding it. There was a subtle smell of sewage in most areas of the hotel besides the main lobby.

Great staff. Very clean. We didn't like the pollution and the lack of security in the city.

Everyone was very friendly. Room was clean everyday. Walking distance to the mall. Loved the stay.