Free water and coffee near reception. Bed was very comfortable Located in a quite area

really big rooms! place is also very close to the station

nothing :)

amazing looking awesome rooms

the outdoor spa was fully booked and we couldn’t get a spot staff gave minimum service coffee machine didn’t work we had a lot of hair on the floors

Everything, but especially private Onsen

The room is very spacious with modern design. The shopping outlet and major scenic spots are within 5 to 30 minutes driving distance. Guests can enjoy private onsen for 45 minutes free of charge per every day. For stay with two consecutive nights, a 2000 yen shopping coupon is offered for guests not requiring room cleaning. The breakfast is very delicious. The staff are very friendly and helpful.

Nothing.

Very charming resort with lovely rooms and good facilities. We loved the open air bath that you can book for 45 min for yourself. The room was spacious and clean and the place felt like a lovely place to spend a weekend surrounded by nature.

The only reason for the low rating was the hotel restaurant, that was extremely disappointing. It was one of the top three most expensive meals of our entire trip, yet the only really bad one. The staff was lovely and attentive, but the food was very poor. They claim to have this cool concept around fresh local vegetables, but the thing is that they don't manage to make good food out of them. The vegetables we got served were overcooked, watered out, with no taste whatsoever and no processing beyond simply being boild or thrown on a plate with some dressing or into a gelatine. The beef was also badly cooked, and the wine by the glass was low quality. The bread tasted old and dry. Very sad to be giving such bad feedback, but we were really disappointed by the experiece and we felt absolutely tricked. This would have been forgivable for a 3000 yen meal but not for a 9000 yen one.

Breakfast was good !

The private room of onsen was perfect and full of privacy. If booking has unlimited numbers of time is perfect!

food was very delicious

the room was very small.

The staff are very polite, especially the restaurant staff are very friendly , Delicious semi-buffet breakfast with many varieties

There is no hot water in the washroom

The real environment is even better than pictures on the platform！We booked private hot spring at night and it was wonderful！

The room is not soundproof enough，and the private hot spring close kind of early.

Staffs are so welcoming, willing to serve and responsive. Impressive experiences overall.

nothing really

Private Onsen is superb!

Would be better if it's a key card system for the guest room

Most favorite part is the free private onsen. we couldn’t ask for more because this place has everything you want.

none

We extend our trip because we liked the place too much and we didn’t want to leave.

nothing

really very beautiful, both inside and outside! felt like I stepped into a location for a fairy tale - a gothic house vibes- loving it! love the private Onsen that we can book, as well as the dinner and breakfast included in our package.

slightly expensive but understandably so.

nice, beautiful

nil

the location is good. short drive to either the main station or naka-Karuizawa. walkable to restaurants in Kyu- Karuizawa 10-20 minutes

a little bit old. the rooms could do with lighter colored walls and not dark brown. needs more light.

Everything was so nice but Meals were too Expensive.

I like room, private open air bath, facilities, atmosphere, service.

we stayed in the new wing so everything still in excellent condition! Compact room but big bed. New bathroom: shower toilet and sink area. Front staff very helpful even with language barrier. Very attentive.

No storage to put your clothes if you are staying longer than 1 night. Our room was a bit dark but we didn't spend much time in it. Other than that, no complaints really! Open air baths, not onsen . However they were private and had nice view.

Great hospitality and food.

Nothing!

Restaurant was excellent, staff was giving out free baked sweet potatoes and free sake upon arrival. Check in was easy and they care about your allergies if you were dining with them.

It was visibly very dusty under the sofa inside our room. The top was clean, but sometimes it is easy to overlook areas like under the couches or beds. Our bath had some moldy curtains, too.